Customer reviews of La Pipe Rit

Hello and thank you for this comment following your last order on our website www.pipe.fr. We have taken note of your second message and have just provided you with a complete response.

Dear Sir, thank you very much for taking the time to send us this message. Your comment is very relevant, we will think about it in order to offer the appropriate solutions. Please do not hesitate to contact our team if you need any further information.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.

Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.

Hello and thank you for sharing your comments following your order via our website www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.

Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the filter of the received pipe is not impeccable as we systematically check all items before their shipment. According to your message, this control point has clearly escaped the vigilance of our team. Therefore, we will recheck all the pipes in this collection to prevent this from happening again. We wish you much pleasure in smoking your new pipe and remain at your disposal if you need further advice (regarding its maintenance for example).

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay particular attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.

Good morning and thank you for taking the time to write this comment. As indicated on our website, some specific products (such as gas bottles) are subject to strict restrictions on airline transportation. As your shipping address is in Ireland, your package will most likely be either shipped to you by boat or returned to us. For these reasons, it is quite normal that your package has not yet reached you. We also confirm that your order made on our online store on 22/12/2021 was shipped the same day (which is extremely fast!). It is then necessary to wait while the transporters handle the delivery. Our team remains at your disposal by email if you need further information.

Hello and thank you for taking the time to give us this feedback. As of today, we offer more than 1500 pipes and accessories on our online store. To make your choice on www.pipe.fr, you have several options: perform a keyword search via the internal search engine, use the advanced search page by checking your search criteria (price, shape, length, ...) or simply browse through the entries of the main menu (and thus let yourself be guided step by step towards the available models in each category). Moreover, do not hesitate to contact our team (by email or directly by phone) as our specialists can easily help you find the appropriate pipe for your husband.

Hello and thank you for your feedback regarding your order placed on our online store. Your purchase validated on 20/12 was shipped from our premises the next morning (that is to say on 21/12/2021). From that moment on, your package was handed over to La Poste for delivery. Following your message informing us of its non-receipt, we immediately alerted Colissimo so that postal agents could quickly take the necessary actions. Unfortunately, the investigation conducted by the delivery services concluded that this package was lost. Therefore, as indicated in our previous email response, our team immediately proceeded to refund your order. Please do not hesitate to contact us again if you need further information.

Hello and thank you very much for your feedback. We are delighted to learn that your new pipe brings you complete satisfaction. Since 1999, we have indeed been very happy to offer Pierre Morel's creations in our shop. Like many artisans, Mr. Pierre Morel prefers to devote all his time and energy to the quality of manufacturing his pipes (rather than their presentation as the latter obviously has no impact on the quality of smoking). On www.pipe.fr, we can particularly advise you on leather cases that will allow you to store and transport your pipe. Do not hesitate to contact our team if you need advice on choosing the appropriate storage pouch.

Hello and thank you for sharing your comments following the purchase of this Vauen pipe. As with your previous orders via our online store www.pipe.fr, you have 100 days to form an opinion on the received item(s). If this new pipe does not perfectly meet your expectations and you have not yet smoked it, you can therefore return it to us for an exchange or a refund. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to send us your feedback. We are sorry to hear this as we systematically check all items before shipping. All handcrafted creations by artisan Roger Vincent are traditionally hand-carved. Following your message, we confirm that it is indeed possible to return the received pipe if it does not meet your expectations perfectly. Of course, it must still be new (that is to say, never smoked). We also invite you to contact our team directly by email ([email protected]) to know all the return procedures.

Hello and thank you for taking the time to send us your feedback following your new order. The Saint-Claude pipe you chose is indeed a very beautiful piece. Like all the items we offer through our online store www.pipe.fr, we have taken care to write a complete description and take numerous photos to present the pipe in every detail. In terms of packaging, this pipe was delivered in accordance with its presentation on the website. We included a fabric storage case and carefully arranged everything in a cardboard box in the colors of La Pipe Rit. If you would like an additional box to present this pipe, please do not hesitate to contact our team by email ([email protected]) as we have some very nice boxes available for this purpose. We hope we have answered your request and wish you a pleasant end of year holiday season.

Hello and thank you for taking the time to share your feedback following your recent purchase on www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.

Hello and thank you for your feedback regarding this pipe from the Savinelli brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 25/11 was shipped from our premises the very next morning (that is to say, on 26/11). Then, we obviously depend on the delivery services. As every end of the year, La Poste must adapt as best as possible to cope with a very large flow of parcels. If the ordered items do not perfectly meet your expectations, you can return them for an exchange or a refund. This is entirely possible if the products are still new, never smoked or used. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. We are sorry that the gift wrapping escaped our attention during the preparation of your package. We have forwarded your feedback to the team in charge of packages to improve our services and ensure this does not happen again. Also, we have just processed the refund for this gift wrapping that was not done. We wish you much pleasure in smoking your new pipe!

Hello and thank you for sharing your feedback following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles, and even a 360° view. Our team works hard to ensure you can get the best idea of the item before placing your order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you for your comment sent through the Avis-Vérifiés platform. Following our previous phone conversation, we confirm again that this tobacco pouch is indeed a Chacom product. Our store La Pipe Rit is located very close to the Chacom factory in the Jura department. Therefore, our team regularly goes to the heart of the workshops to directly choose the most beautiful creations (pipes and accessories from the Chacom brand). If the tobacco pouch you selected does not perfectly meet your expectations, it is of course possible to return it for an exchange or refund. We invite you to contact our team by email ([email protected]) or phone (03 84 45 68 02) to let us know your intentions.

Hello and thank you for sending us this message through the Avis-Vérifiés platform. Indeed, we are sorry for this delay regarding your order. Your package was shipped today and will therefore reach you very quickly. We invite you to check your inbox as a Colissimo tracking email has been sent to you so you can follow the progress of your delivery.

Hello and thank you for taking the time to give us this feedback following your order on www.pipe.fr. We are delighted to know that your shopping experience was very satisfactory. Also, we are contacting you right away to provide you with more details regarding the pipe filters you chose.

Hello and thank you for taking the time to share your comments following the repair of your pipe in after-sales service. We invite you to contact our team directly by email ([email protected]) if you need more information regarding the assembly of your new hose.

Hello and thank you for sharing your feedback regarding your last order. As mentioned during our previous exchanges and as indicated on our website, the pipes equipped with the Terminus system are old creations of artisanal manufacture. Their double drilling design is very particular. They are pleasant to smoke but also require more maintenance than classic pipes. To keep your pipe clean and smooth to smoke, it is imperative to use pipe cleaners after each use. If necessary, do not hesitate to use several pipe cleaners to completely remove all tar deposits. If you need additional information about Terminus pipes and/or about the essential accessories for cleaning your pipe, we invite you to contact our team directly by email or phone.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Our team has received your pipe and has immediately taken the necessary steps to resolve your issue. We also invite you to check your inbox as a Colissimo tracking email has been sent to you to allow you to follow the progress of this new delivery. We wish you much pleasure in smoking this pipe from Saint-Claude.

Hello and thank you for taking the time to leave us this comment. The content of each order placed on our online store www.pipe.fr is verified by two different people before shipping. This double verification ensures that the selected items correspond to the requests made by our customers. Regarding your last purchase on our website, we confirm that you ordered two bags of pipe cleaners ('white conical' from the Vauen brand). Therefore, there was no error in preparing your package. If you encounter difficulties with your computer tool, do not hesitate to contact our team directly by phone to place your next order.

Hello and thank you very much for taking the time to send us this message. The various improvement suggestions mentioned in your comment are very interesting as they could significantly improve our services. Our team will study all this in order to implement the appropriate solutions on the website. We thank you for your recent order placed on our online store www.pipe.fr and we wish you much pleasure in smoking your new pipe from the Eole brand.

Hello, thank you for taking the time to write to us through the Avis-Vérifiés platform. We greatly appreciate your trust and loyalty to our shop. We will contact you immediately by email to provide a more complete response.

Hello, thank you for sharing your comments following your order placed on www.pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands while others are artisanal creations available in very limited quantities (even one-off when it comes to unique pieces). As a result, some models can be quickly taken as soon as we add them to the website. Regarding your request, we confirm that you are indeed subscribed to our newsletter. Please feel free to contact our team by email if you need further information.

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles, and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.

Hello and thank you for sharing your comments following your order. The Saint-Claude pipe you selected is an artisanal model, hand-carved by the pipe maker Mr. Roger Vincent. As such, and as indicated on the website, each creation is unique and it is therefore quite possible to see small differences from one model to another. Of course, if this new pipe does not perfectly meet your expectations and you have not yet smoked it, it is possible to return it to us for an exchange or a refund. To do this, we invite you to contact our team directly by email ([email protected]). We will then provide you with all the information you need regarding this return.

Hello and thank you for taking the time to share your comments. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands. However, you are right, most of our artisanal products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. The corn pipe you just purchased is an excellent choice to start. Indeed, it is inexpensive to buy and especially very smooth to smoke due to the porosity of the material. Please feel free to contact our team (by email or directly by phone) as our specialists can easily provide you with all the additional advice you need to get started well.

Hello and thank you for your feedback following your last order. We do not yet have a system that would automatically reward the loyalty of our customers on the website. However, your comment is very relevant. Therefore, we will study this carefully and hope to implement this kind of technical evolution on our online store.

Hello Sir, if the received pipe does not suit you and if it has not yet been smoked, you can return it to us. To choose another model, look at the dimensions indicated on all our product sheets (on the right in the 'characteristics' section). Best regards.

Hello Sir, thank you for taking the time to contact us. We always ensure to carefully package our products. However, transport can sometimes be perilous to reach the pipe smoker! Fortunately, your pipe arrived in good condition! We wish you much pleasure in smoking this new pipe. Best regards.