Customer reviews of La Pipe Rit

Hello, thank you for taking the time to send us your feedback regarding your online order. The Saint-Claude pipe you chose is an extremely long model. At the moment, we do not have a box large enough to accommodate such a long pipe. However, you are absolutely right and we will strive to improve our packaging. We wish you much pleasure in smoking your new pipe!

Hello and thank you for taking the time to give us this feedback through the Verified Reviews platform. Unfortunately, we do not understand the meaning of your message. Therefore, we are contacting you immediately by email. We invite you to read this email and continue the exchange directly with our specialist in charge of your file. If necessary, know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).

Hello and thank you for taking the time to give us your feedback after purchasing these pipe accessories. There are indeed several types of filters with different diameters. The choice of filter depends notably on the bore of your pipes as well as their respective brands and models. Do not hesitate to contact our team directly by email ([email protected]) as our specialists can easily guide you and help you make the right choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general terms and conditions of sale), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality, but it is indeed difficult to achieve a rendering that perfectly matches the reality of the product once in hand. Besides the photos, it is also indicated in the descriptive text that this Vauen pipe has a lacquered finish (metallic gray). If this does not fully meet your expectations, it is always possible to return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary procedures for this return.

Hello and thank you for your feedback regarding your pipe whose broken stem needed to be replaced. Upon receipt, we immediately forwarded it to our pipemaker located near our shop in Saint-Claude. Furthermore, we took care to inform you by email that the delay would be a minimum of 4 weeks. However, you are right, the workshop has been very delayed lately due to the summer holiday period and a significant number of requests to process. We apologize for this and hope that you are once again fully enjoying your briar pipe.

Hello and thank you for taking the time to share your feedback through the Avis-Vérifiés platform. We are sorry to hear that the pipe you recently purchased does not meet your expectations. In order to fully understand the issue encountered, our team will need more information. Therefore, we will contact you immediately by email. We invite you to read this message and continue the exchange directly with our specialist in charge of your file.

Hello and thank you for taking the time to give us this feedback following your recent online order. The Saint-Claude pipe you just acquired is a short model of small size. As a result, the smoke will necessarily be hotter in the mouth than on a standard-sized model. Furthermore, it is also possible to smoke without a filter if you prefer to achieve an even smoother draw. In any case, do not hesitate to contact our team directly by email or phone, we can provide you with all the details you need.

Hello and thank you for taking the time to leave us this comment. As indicated in our previous email exchanges, the photos you sent us did not allow us to see the mentioned problem. Therefore, we sent you a return slip so that you could send us back the pipe in question. The master pipers naturally need to have the items in hand before they can conduct an assessment. Also, unfortunately, we could not offer you the same model as a replacement because this pipe is no longer available from our supplier. That is why we offered you other similar models with a double bowl in sea foam. Following the receipt of your package, our team immediately proceeded to refund your Vauen pipe as requested in your message. Please do not hesitate to contact us directly by email or phone if you need further information.

Hello and thank you for sending us your comments following your order on our online store. The Saint-Claude pipe you selected is a model handcrafted. Therefore, as indicated on the website, each creation is unique and it is quite possible to see differences in terms of dimensions. Of course, if this new pipe does not perfectly meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund. If either of these two solutions works for you, we invite you to contact our team directly by email ([email protected]).

Hello and thank you for taking the time to share your feedback through the Avis-Vérifiés platform. We are sorry to hear that the pipe belonging to your husband broke. In order to fully understand the issue encountered, our team will need more information. Therefore, we are contacting you immediately by email. We invite you to read this message and to continue the exchange directly with our specialist in charge of your case.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. We are sorry that the gift wrapping escaped our attention during the preparation of your package. We have also forwarded your feedback to the team in charge of packages to improve our services and ensure this does not happen again. As agreed, we have immediately processed the refund for the gift wrapping that was not done. We also wish you much pleasure in smoking your new pipe!

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this handmade pipe made in St-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. Following our previous phone conversation, we immediately provided you with a response by email. As indicated in that email, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue directly the exchange with our specialist in charge of your file. If necessary, please know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).

Hello and thank you for taking the time to leave us your feedback following your order made through our online store. We are contacting you right away directly by email to obtain more information regarding your message.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. As indicated in our previous email exchanges, we invite you to return your pipe so that a qualified craftsman from Saint-Claude can make the correction for free. This will allow you to continue smoking your pipe without it deteriorating further. Our entire team remains at your disposal if you need further clarification.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Indeed, the pipe you previously purchased was exceptionally replaced. Unfortunately, we cannot proceed with any other free exchanges. As indicated during our last email exchange, to prevent this mishap from happening again, you must gently disassemble your pipes. First, wait for the pipe to be completely cold, then gently pull the stem, in line with its axis, as if it were screwed onto the shank. The best way to do this is to hold the shank with one hand and the stem with the other, positioning your hands close to the joint between the two parts. By following this recommendation, you will not risk damaging your pipes during disassembly. Pipes with a very thick shank are, of course, the most robust. For your next purchase, we recommend opting for a model of this type. Do not hesitate to contact our team by email or phone if you need additional help in choosing a pipe.

Hello and thank you for taking the time to write this message following the receipt of your order. We are contacting you right away directly by email to find a solution to the mentioned problem.

Hello and thank you for taking the time to write to us about your recent order. The Saint-Claude pipe you just acquired has a special, very solid assembly called 'spigot'. To fit the pipe and ensure it holds perfectly with the body of the pipe, you just need to fit it together firmly. Indeed, with this type of assembly, it is necessary to push the pipe well so that it fits into the mortise. To provide you with more information, our team will contact you directly at your email address right away.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!

Hello and thank you for taking the time to inform us about this. The fit of the pipe should indeed be loose without being too loose so that the pipe stays in place when you smoke. In case your pipe becomes difficult to remove, you can lubricate the tenon (that is, the part that goes into the briar stem) with Marseille soap (or a pencil lead, for example). By doing this, the pipe will be much easier to assemble and disassemble during your future uses. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need more information.

Hello and thank you for your comment regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for your feedback sent through the Verified Reviews platform. As indicated in our previous email exchanges, pipe filters are available in different packaging. Therefore, you can buy a pack containing more or fewer filters depending on your consumption. In France, since 2011, our shop La Pipe Rit is the official distributor of the Vauen brand. So, if you need more information, you can definitely contact our team directly who will be happy to provide you with all the necessary details.

Hello and thank you for your feedback regarding this Ropp brand pipe. On this 'sandblasted' model, the finish of the briar is sanded. To achieve this, the craftsman used a high-pressure jet to carve the wood to remove the softer parts. This finish naturally brings relief to the briar. It is therefore quite normal for the wood to be more or less carved in different places. If despite everything this pipe does not suit you and you have not yet smoked it, it is quite possible to return it to us for an exchange for another model. Do not hesitate to contact our team by email for more information.

Hello, thank you for taking the time to leave us your opinion about this pipe from Saint-Claude. We always specify the dimensions of the pipe in the 'Characteristics' section because it is indeed difficult to realize the size of an item solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices. As soon as the health situation allows, we will also be happy to welcome you directly in our store in the heart of Jura!

Hello, thank you for taking the time to leave us your feedback regarding your last order. The long pipe you acquired is a nice artisanal model made entirely in Saint-Claude, in the Jura. If this pipe unfortunately does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

Hello and thank you for taking the time to write to us following your order placed through our online store. Our team has received your request and we have immediately provided you with a response (dated 02/04/2021 at 09:01). As indicated in this response, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue the exchange directly with our specialist in charge of your file. If necessary, please know that our entire team is at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet

Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).

Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.

Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!

Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.

Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.