The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Fast delivery but disappointing product
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2019
The site is correct and the delivery time respected, it's the pipe that is not worthy of a Saint Claude production!!!
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Verified Reviews platform. We will contact you directly by email to understand the reasons for your dissatisfaction regarding the Saint-Claude pipe you recently purchased.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2019
I still haven't received my package. The site says we receive it within 48 hours and that it is shipped the same day or the next day. These are lies, it has been almost 10 days since I ordered my package. A total scam.
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Response from La Pipe Rit
Hello Madam, your package was sent on 18/09/19 (that is to say the day after your order, dated 17/08/19). According to the Colissimo tracking, which we will immediately forward to you by email, your package could not be presented on 23/09/19 due to your absence at the time of delivery. Moreover, the 48-hour delay is, as indicated on our website, valid for delivery in mainland France. We obviously depend on the carriers. In the case of delivery to Switzerland, customs clearance of the package can naturally extend this delay. We invite you to read our email for further details and remain at your disposal by email or phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2019
The product is not suitable, we are told that the return is possible and at our expense, once returned we are informed that the refund is impossible. Simply shameful.
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Response from La Pipe Rit
Hello Sir, as indicated in our general sales conditions (and in the response email that was sent to you), the refund is possible for pipes that have not been smoked. However, you used the pipe you received. Then, you returned it to us and requested a refund. Under these conditions, the refund is not possible. Best regards. Claire Mermet, manager.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2019
For a first order, I did not receive the right pipe. Too bad.
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Response from La Pipe Rit
Hello Sir, following our previous phone conversation, I confirm that this is an unusual error on our part, made during the preparation of your order. We are sincerely sorry for this. As I mentioned, it is always possible to return the pipe you received for free using our Colissimo return slip. Therefore, the exchange can be done very quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2019
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2019
To improve on delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
The package arrived in Belgium 48 hours after the order but the Belgian post did not deliver it. They delivered me a message for me to come pick it up myself. Why not deliver the package when I was present???
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
I wanted to order a pipe and a pipe tool from Pipe Rit, living in French Polynesia I am subject to significant customs fees for any amount (shipping costs included) exceeding 170 euros. The order I wanted to make exceeded this amount, so I contacted customer service after a first terse response, they agreed to make a discount, but the email was not very clear regarding the terms of this discount, so I placed my order and sent them my order number thinking they would apply the discount. I heard nothing from them until I received my order with customs fees of 37 euros. After contacting their customer service again to express my dissatisfaction, the person replied very curtly that there was nothing to be done and that it was not her responsibility apparently.
Therefore, I would not recommend ordering online from this site.
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your feedback. We are sorry that your shopping experience on www.pipe.fr was not completely satisfactory. As indicated in our previous email exchanges, we granted you an exceptional discount. However, you placed your order even before the proposed discount was implemented. We also remind you that for any delivery to French Polynesia, the amounts indicated on our site are automatically calculated excluding tax. In addition, customs fees may be applied upon receipt of the package in accordance with the law. Once your order is shipped, we unfortunately do not have the ability to act at this level.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
I think the pipe is not made of ebonite, I returned it for verification, thank you for taking the necessary steps
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Response from La Pipe Rit
Hello. Indeed, there was an error on the product sheet of this Butz-Choquin pipe. We have modified it so that the indicated characteristics are accurate. In this case, it was noted as 'acrylic' instead of 'ebonite'.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2019
Attractive price. Fast delivery. Good follow-up. Shipping a bit expensive by Collissimo. Perhaps consider Mondial Relay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
Very fast and efficient.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/02/2019
Lost pipe cleaner in the middle of the packaging.......
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
The pipe received is not the one ordered! And yet the hoped-for, awaited one is clearly listed on the order form and even on the invoice... A mistake for sure... But the after-sales service is really not up to par! What a shame... I strongly advise against!
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to give us your feedback regarding your order. We are sorry for this unusual error made during shipment. As indicated by email, we will be able to proceed with the exchange of the Butz-Choquin pipe. Also, since you are a loyal customer, we have set you up with a 20% discount to be used on your next order on www.pipe.fr.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
It's a shame that the site does not recognize overseas addresses and therefore no shipping costs accordingly. Especially since Saint Claude in Guadeloupe is prone to confusion.
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Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your shopping experience. It is indeed possible to have your order delivered directly to Guadeloupe (but also anywhere in the overseas territories). Once your address is entered on the website, the shipping costs are automatically recalculated. If you encounter any difficulties during your next order on www.pipe.fr, do not hesitate to contact us, whether by email or directly by phone, so that we can assist you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2019
Very low quality pipe showing several dents and a wax that lasted only a few hours. My complaint to Pipe rit received a courteous but off-topic response, kind of bureaucratic. For me, it's over for this shop.
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your opinion about this waxed briar pipe. As indicated in our previous exchanges, we advise against putting water on the wood for cleaning this pipe. Water damages the finish when the briar has a waxed finish. We recommend using a specific wax suitable for pipe maintenance.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Average
Products delivered with very low discounts
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2018
Bad, late delivery. Invoice amount debited before receipt of the order.
They should make efforts for shipping costs beyond a certain amount.
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Response from La Pipe Rit
Hello Sir, your order (registered on 20/12/2018 afternoon) was shipped the next morning, that is to say on 21/12/2018. Your account was also debited on 21/12/2018, at the time of sending your package. However, you are right, we are currently working on a new loyalty system to thank our most loyal customers and offer them the most affordable rates. These new features will be implemented soon and will be available by the end of the first quarter of 2019.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
I had requested a gift wrapping that was not done
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2018
Depuis que vous avez supprimé d'abord la langue française sur votre site au profit de l'anglais je ne suis pas satisfait!c'est à moi français de devoir traduire les descriptifs d'une entreprise française,alors que Google traduction est disponible pour le monde entier,c'est au étranger de faire la démarche de traduire notre belle et riche langue française et pas à nous français chez nous de nous voir imposer la langue anglaise et de traduire!
Vendez la pipe rit et notre savoir faire aux américains tant que vous y êtes non!?
Désolé d'être cru c'est la première fois mais la stop yen a marre ont est en France,les anglais etc eux ne font pas cela pour les autres pays et ce n'est pas l'anglais la langue la plus parler dans le monde avant l'anglais il y'a le chinois et l'espagnol
J'était fier de vous et notre pipe rit française mais la et bien je trouve que vous abuser même si je comprend parfaitement que vous souhaiter toucher une clientèle internationale je comprend,mais au pris de sacrifié notre belle langue française la non,et je me permet de vous le dire car je suis un client quasi mensuel et français!
Qui a beaucoup acheté sur votre site
Je vous prie svp de prendre en considération mon message et d'y réfléchir avec honnêteté intellectuelle
Bien Cordialement
Response from La Pipe Rit
Bonjour Monsieur, notre site "La Pipe Rit" est disponible en français et en anglais. Apparemment vous avez, sans le vouloir, été dirigé vers la version anglaise et passé une commande depuis cette version d'où la réception de l'email d'Avis-Vérifiés, lui aussi en anglais. Pour avoir le choix de la langue, il vous faut cliquer tout en haut à droite dans l'entête supérieure du site. Vous basculerez alors simplement de www.pipe.fr vers www.pipeshop-saintclaude.com, et vice-versa. Merci pour votre message qui nous prouve que le changement de la langue n'est pas facilement compréhensible sur notre site pour le moment. Nous allons faire les modifications nécessaires pour améliorer cela. En effet, nous sommes fiers de nos produits français !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
In reality, there are no more correct French pipes except perhaps Morel. Too bad!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
I am waiting for your site's response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
I wanted to order a 9MM pipe but the choice I made forced me to order 3? I only wanted one.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
Very bad. It was the gift for my parents' 60th wedding anniversary on Sunday, October 7, and to this day I still have not received the package. It is also your responsibility to choose good partners. I am waiting for your news.
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Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your order. We are sorry for this completely unusual delay. The postal delivery service has indeed encountered delays for packages transiting between France and Belgium. However, Colissimo Professionnel informs us today that all these packages will be delivered as soon as possible in the coming days. We thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2018
Could do better in terms of presentation of items, photos and articles do not reflect reality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2018
disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2018
No comments, due to my opinion on the non-respect of the order.
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Response from La Pipe Rit
Hello Sir, following our telephone exchange, we confirm that 'Dunhill' changed its name in 2017 to become 'The White Spot'. This tobacco pouch therefore does not have a Dunhill logo. However, the quality and attention to detail remain the same as the items are still crafted in the same workshops. As agreed, if this tobacco pouch does not suit you, you can of course return it for a refund of your order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
For some manufacturers presented, the choice deserves to be superior
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
Good serious site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2018
the pipe itself is perfect but the package arrived damaged and the gift wrap unusable. Had to redo a gift wrap but the label from your store could not be recovered. Too bad. But it's the fault of 'chronopost'!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2018
Good, but not enough foreign brands represented, and not enough choice in French brands: paradox, a Danish site offers much more choice for the CHACOM brand!
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Response from La Pipe Rit
Hello Sir, we try to offer a wide range of Chacom pipes on www.pipe.fr. However, if you do not find a particular model on the site, we can order it and obtain it in less than 24 hours. Do not hesitate to contact us by email or directly by phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Shipping, packaging, speed ... perfect; however, unfortunately, the item received does not match the description made; after all, it is indeed to buy the item described on the site that one places an order, the service being necessary for the conclusion of the purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2018
Misleading photos, the product I ordered does not match the presentation photo on the site.
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Response from La Pipe Rit
Hello,
indeed, we made a mistake with the photos, the finish being different from that shown in the first photos. We have made the necessary changes and the photos are now of the correct model. Best regards. Claire Mermet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
Different model between my order of 07/09/2017 and 03/07/2018. Pipe slightly longer and wider and thicker mouthpiece, a bit disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2018
the site is perfect but I still haven't received my package.
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Response from La Pipe Rit
Hello Sir. Thank you for taking the time to leave us your feedback regarding your shopping experience on www.pipe.fr. Regarding your order, the Post tracking indicates that the package is currently undergoing customs clearance in Madagascar. You should receive it within a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2018
The diameter of the pipe is slightly too large, so the filter is rather ineffective and I have tried several brands of filters.
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Response from La Pipe Rit
Hello, thank you for this comment. You are right, the tenon (the part that holds the filter and fits into the briar stem) is different from one brand to another. On French pipes, there is often a slight gap between the tenon and the filter. There is very little space, so the smoke is still filtered, but it is not perfect. We are currently reviewing our tenons so that all future Eole and St Claude pipes on our site are equipped with a more efficient system. Best regards, CMM
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