The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Hello, If this model does not suit you and you have not yet smoked it, it is possible to return it to us. Do not hesitate to contact us by email: [email protected] or by phone: 03 84 45 68 02.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Prices are very interesting, the choice too.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Easy navigation on the site, fast delivery, I bought a lighter the only small downside is the user manual which is in Italian and English not easy when you don't speak these 2 languages. Apart from that, I am satisfied with your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
Really nice site with great videos to learn how to smoke a pipe.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2022
I still have not been delivered..
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Response from La Pipe Rit
Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
Thank you for the fast and efficient shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Light. Good draw. But new and therefore not yet well 'broken in'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Completely correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
I received the item from my order in good condition and very quickly. As it is a gift for Christmas, the package has not yet been opened.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Fast and compliant shipping, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
Deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
Shop is great, very cool and love the verity. Delivery tracking could be better only suggestion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2022
It's a shame that the inscriptions Sherlock Holmes and Peterson are not better engraved. Almost invisible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Package slightly damaged upon arrival but everything was there, fast delivery and always top-notch products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2022
Package well packaged and received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
pipe good so far, fabric case not suitable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
Fast delivery. I had requested that my order be wrapped in gift paper but it wasn't, so I was very disappointed.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message following your online order. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe. Please feel free to contact us by email or phone if you need further details regarding the use or maintenance of your Chacom pipe.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2022
Fragile product broken on the first attempt to disconnect.
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Response from La Pipe Rit
Hello and thank you for sharing this feedback through the Verified Reviews platform. We invite you to contact our team directly by email ([email protected]) so that we can find a solution to the issue you encountered upon receiving your last order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
The gift wrapping is really poorly done, it doesn't look classy at all, I regret the 2 euros. I will have to redo it. I haven't opened the package yet to check the pipe. We'll see at Christmas
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2022
No receipt of the package and no feedback from the carrier for over a week after opening an incident ticket. Previous orders arrived without problems on time and in good condition.
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Response from La Pipe Rit
Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
Good as usual. Nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2022
Very very disappointed, the straight Saint-Claude pipe I received is not the right one. The length from end to end is only 10.5 cm and the bowl is 1.09 cm. While I wanted a length of 12 cm and a bowl of 2.02 cm. I hope you will take this into account. Hoping for a response from you for a possible arrangement. The delivery time is really too long. Best regards
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your online order. The St-Claude pipe you chose is a limited edition, handcrafted. Therefore, only a few pieces have been produced in the workshop. As indicated on our online store, it is quite normal to see differences in dimensions from one pipe to another. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Pipe came much sooner than expected and but was exactly what I had expected in size and finish.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
Absolutely negative, no after-sales service for warranty or repair, €150 thrown away for nothing and a pipe unusable 4 days after receipt (It burned the filter and all the inside in bakelite. I thought Saint Claude was a specialty of pipes but be careful before ordering by mail from this company. No need to ask me anything else in the future, work on after-sales service.
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Response from La Pipe Rit
Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform. Following our previous exchanges by phone and upon receipt of your package, we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Fast delivery, items well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Order well received, and product as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
serious site and very professional
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Ras Ras ras and ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Very positive quick service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
A pipe well suited for large puffs requires a bowl of 23mm in diameter and a height of nearly 50mm. I really appreciate its horn stem for its natural side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
Item corresponds to the description..pleasant to smoke
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2022
Perfect except for the shipping cost for such a light package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2022
Delivery time OK. Quality of the package perfect. Products very well protected. Thank you and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
No problem, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
well received, happy, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2022
I was able to order without any problem, however, it is difficult if not impossible to cancel an order for another pipe.... which remains pending...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Too bad you can't pay in installments, otherwise very good quality.
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