The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
On the preparation of the order and the quality of the product, no complaints. However, the photo on the site suggested a white or cream-colored pipe, it is actually gray, which seems related to the lighting of the photograph. I was a bit disappointed upon unpacking, I admit.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality, but it is indeed difficult to achieve a rendering that perfectly matches the reality of the product once in hand. Besides the photos, it is also indicated in the descriptive text that this Vauen pipe has a lacquered finish (metallic gray). If this does not fully meet your expectations, it is always possible to return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary procedures for this return.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2021
Difficulty in payment (credit card to specify)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
I like it and the best for me was the speed of shipping.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2021
FILTER TOO SMALL. SMOKING SUCTION GIVES AN UNPLEASANT SENSATION. EFFECTIVE SMOKING DURATION TOO SHORT AND UNPLEASANT;
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your recent online order. The Saint-Claude pipe you just acquired is a short model of small size. As a result, the smoke will necessarily be hotter in the mouth than on a standard-sized model. Furthermore, it is also possible to smoke without a filter if you prefer to achieve an even smoother draw. In any case, do not hesitate to contact our team directly by email or phone, we can provide you with all the details you need.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Having knowledge of Falcon pipes, I easily found their presence on the site and once the order was placed, the delivery arrived quickly. I appreciate this brand with a look similar to that of the Jima brand from the 60s. They are light, pleasant to smoke, a real pleasure, and their interchangeable bowl is an excellent thing, to be cleaned however with caution so as not to damage the wood, when unscrewing and rescrewing, as well as in handling with a pipe cleaner.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2021
If I could have, I would have given 0. I ordered a pipe that I received cracked. I informed them the first time there were still some of these pipes in stock. They told me they didn't see the problem, I had to send them photos highlighting the issue. They asked me to send it back without providing a return slip, I also had to ask them what they eventually provided.
And when they confirmed that the pipe indeed had a problem, they told me they no longer had it in stock (they neither had the presence of mind nor the professionalism to set one aside as soon as they realized by email that the pipe had an irreparable defect) and offered me three other products that had absolutely nothing to do with the aesthetics. In short, total nonsense, it's pointless to advertise saying that a good pipe smoker orders from La Pipe Rit, a good pipe smoker is primarily looking for professionals, which is not their case.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated in our previous email exchanges, the photos you sent us did not allow us to see the mentioned problem. Therefore, we sent you a return slip so that you could send us back the pipe in question. The master pipers naturally need to have the items in hand before they can conduct an assessment. Also, unfortunately, we could not offer you the same model as a replacement because this pipe is no longer available from our supplier. That is why we offered you other similar models with a double bowl in sea foam. Following the receipt of your package, our team immediately proceeded to refund your Vauen pipe as requested in your message. Please do not hesitate to contact us directly by email or phone if you need further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Simple and effective!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
The site is well designed, it is full of great and easy-to-understand advice and tutorials for beginners. It's almost as good as it was 25 years ago when there were still specialized tobacco shops for pipes and related accessories. A specialist, advice and explanations, choice and fair prices. Plus, they deliver all over France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
Everything went very well. No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Don't change anything, it's very good as it is. Maintaining is also progressing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Peterson Sherlock Holmes pipe with a silver ring mounted upside down.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Very well made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
The pipe seems very fragile and I have difficulties changing the filter
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
Delivery: very good. The site: very clear. The products: very good. But way too many models unavailable. It's frustrating, especially just before Father's Day.
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Response from La Pipe Rit
Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Good responsiveness for delivery, quality product and the little gift is appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Order arrived faster than expected with a little gift. Satisfied!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
thank you, have a good weekend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
No problem, product meets my expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2021
poor hold the burning hearth
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. Following our previous phone conversation, we immediately provided you with a response by email. As indicated in that email, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue directly the exchange with our specialist in charge of your file. If necessary, please know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2021
Not at all what I ordered
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your order made through our online store. We are contacting you right away directly by email to obtain more information regarding your message.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
for the site and tracking, good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Easy navigation, delivery on time. Good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Easy navigation on the site, simple order
Nice pipe but the lens is a bit too thick which affects its position in the mouth
Best regards
Alain
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2021
A fairly serious defect should have been detected before shipping.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. As indicated in our previous email exchanges, we invite you to return your pipe so that a qualified craftsman from Saint-Claude can make the correction for free. This will allow you to continue smoking your pipe without it deteriorating further. Our entire team remains at your disposal if you need further clarification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
Perfect. Timely, clean package. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
fast delivery and good packaging. shop to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Overall good.
However, two remarks seem necessary to me:
To help people realize the real size of a pipe, put a coin next to it.
As a beginner, this would have been a great help
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2021
My e-reader was packaged but not entirely, it was sticking out of the cardboard box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
The filters are not as good as those purchased previously.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2021
the pipe is too thin in the mouth and sometimes detaches from the pipe itself....
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us about your recent order. The Saint-Claude pipe you just acquired has a special, very solid assembly called 'spigot'. To fit the pipe and ensure it holds perfectly with the body of the pipe, you just need to fit it together firmly. Indeed, with this type of assembly, it is necessary to push the pipe well so that it fits into the mortise. To provide you with more information, our team will contact you directly at your email address right away.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Nothing to report..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2021
Very good
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
We knew it, we were not disappointed, Excellent in terms of navigation for ordering, and for tracking delivery. Keep it up! Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2021
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Good responsiveness. Information that helps a lot in the choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
good. We could expand the choice
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