The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Beautiful Peterson Standard 305 received in 48 hours. Efficient and fast service. Good packaging to ensure safe transport. Nothing to complain about. All the guarantees of a serious company, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
No issues. Minor problem with Colissimo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Very user-friendly and functional site with a remarkable dynamic inter-page aesthetic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
My order arrived much faster than I expected, well packaged, well protected, not too much packaging, so excellent. The only downside is that I had ordered it as a gift package, which was not done (a minor issue regarding the quality of service).
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Response from La Pipe Rit
Hello and thank you for taking the time to contact us regarding your order placed through our online store. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe! Please do not hesitate to contact us by email or phone if you need further details regarding the use or maintenance of your Vauen pipe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Important choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2021
2000
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Everything is perfect, I will soon look for a pipe in sea foam
Thank you
JM. Faucher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Effective, simple and coherent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
very beautiful box to see with time and use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
reliable site. fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
It's easy to get lost and it's quite difficult to find what you're looking for, but the service is impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Very light pipe, pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Pretty little pipe that I received quite quickly and very well packaged. I would have liked to buy a tobacco pouch to store the pipe, tobacco, and the rest but they are too expensive for me and the mini ones are too basic, at an affordable price, to store the 'topo'. Just enough to stuff your tobacco, that's all. After that, there is no advice or anything to buy a brand of tobacco. However, overall I am quite happy and the customs tax did not ruin me, CHF8.-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
No problem with the order and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Nothing to report. Fast and quality delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
speed quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2021
ORDER WELL RECEIVED BUT VERY DISAPPOINTED. AFTER ABOUT FIFTEEN DAYS OF USE, 2 OUT OF 3 PIPES PURCHASED HAVE BURST AT THE BOWL AND MOUTHPIECE. 400€ went up in smoke!!! and no news from customer service!!!
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order placed through our online store. Our team has received your request and we have immediately provided you with a response (dated 02/04/2021 at 09:01). As indicated in this response, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue the exchange directly with our specialist in charge of your file. If necessary, please know that our entire team is at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast shipping and well packaged!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Products conform to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Nothing to add
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
The site is very well done and offers interesting advice for beginners. However, not everything is up to date. For example: the civette 'the sultan' in Dijon was sold over a year ago. The new owner is not a pipe enthusiast...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Very fast delivery, and good product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2021
Conforms to my order no problem
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
I didn't know there was no filter: too bad.
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2021
I still haven't received my order
I have sent emails and have not received a response to them either
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Response from La Pipe Rit
Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
I never respond in writing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Good, conforming
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2021
I ordered a pipe and was sent another one. Your colleague told me she would add accessories to compensate, but nothing was added, and moreover, I wasn't really okay with being sent another pipe.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Excellent review. No navigation problems.
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Response from La Pipe Rit
Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
No problem, good communication and fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Easy navigation and a wide variety of products.
A larger number of pipe carving blanks would be welcome.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Very good. Beautiful items and perfect packaging.
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Response from La Pipe Rit
Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Very nice well-designed site, full of good advice, you can easily spend a long time discovering everything. Fast delivery even to Switzerland. Small downside for customs fees.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
Very good, good pipe. Thank you.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?
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Response from La Pipe Rit
Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
There is a bit of a lack of choice on sea foam pipes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Delivery was a little slow but other than that no complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Arrived on time without any issues and meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Pleasant shopping site to browse.
The information and advice are very interesting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Beautiful pipe, delivered quickly.
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