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Rating: 4 out of 5
Good.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Delivery with a lot of delay due to Collissimo package directed in the wrong direction
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Rating: 4 out of 5
Perfect.
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Rating: 4 out of 5
It's very good. Can you have more choices of Dunhill ROOT? Best regards
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Pleasant, happy with my purchase
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Rating: 4 out of 5
No issues at this level.
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Rating: 4 out of 5
No problem
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Rating: 4 out of 5
Good
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Rating: 2 out of 5
So first of all I want to say that Pipe Rit has a very good reputation and their blog is great. Unfortunately, my personal experience with them has been somewhat disappointing. I received a pipe purchased at a fairly high price in a questionable and sadly oxidized state. A mistake was made and no help was provided despite my requests and supporting photos. I certainly will not buy from them again in the future.
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Response from La Pipe Rit
Hello and thank you for these various feedbacks following your purchase on our store www.pipe.fr. We are delighted to know that the items and advice visible on our website have been useful to you. As indicated during our previous email exchanges, the silver ring (located at the end of the stem of your pipe) can be cleaned very easily. The simplest solution is to use a tiny bit of toothpaste and gently rub the ring with a clean cloth. Our team remains at your disposal if you need more information. We wish you much pleasure in smoking this magnificent pipe.
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Rating: 4 out of 5
Fast service. Good, too bad there are no pipe tips on your site
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Rating: 4 out of 5
The gift was appreciated
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Rating: 4 out of 5
quick execution; good quality-price ratio for the pipe = everything is OK.
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Rating: 4 out of 5
Material conforms to the order
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Rating: 4 out of 5
Nice item, conforms to the description
Fast shipping
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Fast shipping
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Rating: 4 out of 5
Perfect! I order a Falcon, I get a Falcon. Nothing to complain about! Fast shipping, packaging impeccable. Regarding the rest of the site, 'Bravo'! Many wise tips for beginners and practical, functional general presentation. Oh! I forgot one thing, this site has become a reference for long-time pipe smokers like me. Don't buy just any pipe in a tobacco shop. Few will take the time to advise you wisely. Many unfortunately!!! Sell mediocre pipes at prohibitive prices and will recommend just as bad tobacco, (I won't name it, but it's Dutch in a blue pack or small Scottish squares...) that will burn your tongue and disgust you, (at least for a while of smoking the pipe). Come here before doing anything ... Falcon is a good start for novices. Then you will complete and understand. Bravo to this site.
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Rating: 4 out of 5
Great box and beautiful items. I would have given 5 stars if I hadn't been ignored by email AND Instagram (active account) for information. A bit disappointed not to have had any interactions, I also needed advice.
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Our team took care to respond to your email message the next morning (less than 24 hours after your request) in order to quickly provide you with all the elements you needed. For your next order, if you need an immediate response, do not hesitate to contact our team directly by phone. We wish you much pleasure in smoking your new Chacom pipe!
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Rating: 4 out of 5
Order perfectly received. Maybe just mention when ordering from abroad (Switzerland) the shipping costs. I had to add CHF 25.00 in customs fees to pick up my package at the Post Office. If you could warn buyers of these potential fees, it would avoid bad surprises ;)
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information.
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Rating: 4 out of 5
Pleasant and light, delivery time fast and respected...
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Rating: 4 out of 5
I received the packaging quite quickly. Everything is well packaged. In terms of use, it's quite easy. The pipe itself is pleasant to hold and smoke with. I recommend it with its cleaning kit to maintain it in the long term.
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Rating: 1 out of 5
Hello, shipping and customer relations are perfect. I admit I am a bit disappointed with the support for the Comté pipe, which I find expensive for the result. Thank you.
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Response from La Pipe Rit
Hello and thank you for your various feedback following your purchase on our store www.pipe.fr. This pipe holder was specially designed to showcase the Comté pipes. It is therefore an ideal support to display a pipe from The Lord of the Rings. If it does not fully meet your expectations, you can always return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary return procedures.
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
NEUTRAL
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Rating: 2 out of 5
I am a regular customer and pipe smoker for 40 years, until now I was quite satisfied, but regarding my last purchase, an ugly unsanded pipe, and in the photo, they carefully avoided showing the other side of the pipe, it looks damaged... it's a shame and it is absolutely not worth the displayed price...
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback following your last purchase on our online store. As we specified on the item's description page, this Saint-Claude pipe has been partially sanded by the craftsman. This original finish makes each pipe absolutely unique. Of course, as always, if the pipe you received does not fully meet your expectations and you have not yet used it, you can always return it for an exchange or refund. In this case, we invite you to contact us directly by email to know all the return procedures.
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Rating: 2 out of 5
Why do we have to deal with customs clearance? I still haven't received my order!
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 01/13/2021 was shipped from our premises on the same day. Then, we obviously depend on the delivery services and any customs checks. Even though delivery to Switzerland is generally quite fast, this customs clearance can sometimes lead to longer shipping delays. Also, we will contact you immediately by email to provide you with all the information regarding your parcel in transit.
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Rating: 4 out of 5
Product as described. Fast delivery.
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Rating: 4 out of 5
wide choice of pipes
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Rating: 4 out of 5
Nothing to say, exactly what I expected.
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Rating: 4 out of 5
I find it bigger than I thought, that's the problem with online shopping, otherwise very good product
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Rating: 4 out of 5
A bit bulky... for my hands...
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Rating: 4 out of 5
Good delivery on time, satisfied, and a small gift
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good site with a lot of advice.
A wide choice of different pipes for all price ranges.
Very attractive and nice site to visit.
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A wide choice of different pipes for all price ranges.
Very attractive and nice site to visit.
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Rating: 1 out of 5
Perfect
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback and for your new order online. Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Rating: 1 out of 5
did not receive the package (theft or loss by Colissimo)
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. According to the tracking provided by the postal services, your package was indeed delivered on 02/01/2021 to the address chosen during your online purchase. As indicated during our previous exchanges, we immediately alerted Colissimo to obtain more details about your delivery. We are also contacting you directly by email to provide you with the latest information we received today.
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Rating: 4 out of 5
I navigated quite a bit on the site, compared with others, before placing a first order.
The whole is quite user-friendly and the pipes are well highlighted.
The advice often targets beginners, which is very good. However, more experienced pipe smokers might appreciate more in-depth articles.
I also regret that shipping is not free from a certain order amount. Others do it and it's very appreciated.
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The whole is quite user-friendly and the pipes are well highlighted.
The advice often targets beginners, which is very good. However, more experienced pipe smokers might appreciate more in-depth articles.
I also regret that shipping is not free from a certain order amount. Others do it and it's very appreciated.
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Rating: 1 out of 5
I already sent an email with the photo of the pipe that is cracked at the connection with the hose... and I have no response. So my opinion is VERY negative. Not serious at all.
Not finding a Saint Claude pipe dealer near my home, I wanted to try and I got really fooled
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Not finding a Saint Claude pipe dealer near my home, I wanted to try and I got really fooled
Response from La Pipe Rit
Hello and thank you for your feedback regarding the long pipe you ordered from our online store. Following the various photos sent and as indicated during our exchanges, we will send you a new pipe to replace yours. For disassembling your pipes, we advise you to ensure that your hands are positioned close to the junction between the hose and the stem, and to always turn the hose on itself in the same direction as if it were screwed. Do not hesitate to contact our team by email or phone if you need additional advice on the use and maintenance of this reading pipe made in Saint-Claude.
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Rating: 4 out of 5
There is a lack of online tobacco sales
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Response from La Pipe Rit
Hello and thank you for your message following your purchase on www.pipe.fr. In France, the sale of tobacco is highly regulated. Only tobacco shops are authorized to sell tobacco in their stores. It is also prohibited to sell tobacco remotely. For these reasons, you will unfortunately not find tobacco in our online store. We greatly appreciate your internet order and wish you pleasant moments with your new pipes.
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Rating: 4 out of 5
As usual, the order was processed quickly. The products are impeccable.
Excellent services
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Excellent services
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Rating: 4 out of 5
Good
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