Customer reviews of La Pipe Rit

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
No problem with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Super beautiful site, clear and functional.
Quality products and very aesthetic, we love it! Efficient customer service and fast delivery.
Only downside... The payment methods.
Paypal should be allowed at least for those residing abroad.
Apart from that
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
well received blanks and conforming to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
good enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Shipping, fast and careful :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
good enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
very satisfied order arrived even early very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Pleasant site to browse
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Matches the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Easy access site, however the size of the pipes is not sufficiently clear. I was surprised by the small size of the product. Reception and deadlines very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
The order made a nice impression. My husband received it for Christmas. He said the wood was soft, the shape of the pipe being unusual amazed him and that it was light and of great capacity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
A good choice of pipes, they respond to your questions, very reactive to my somewhat curious requests at times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
good for speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good product, as described, well packaged, shipped quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very clear site with informed comments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Very fast and careful packaging!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I appreciated being able to track my order on my smartphone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Damaged pipe. Delivery on time.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
I had a problem with a pipe this summer (it stayed in the sun and when I wanted to clean it, it broke) you are not responsible, but is there a way to repair it? Otherwise, the packages arrived well and without issues THANK YOU
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
haven't tried them yet it's a gift for Christmas
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
no response to my last message regarding the unsuitable filters received
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Response from La Pipe Rit
Hello and thank you for your recent order on our online store. We have taken note of your message regarding your inquiry about the filters for the pipe. Our team has just provided you with all the answers directly by email. For your future purchases on the website, do not hesitate to contact us directly by phone as we can immediately provide you with all the additional advice you need.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
the order corresponds to what was on the site.
The box was very well protected from potential shocks.
I received the order in a very short time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Very disappointed, expensive for the product received. Too bad.
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your opinion about this small French pipe from the Jeantet brand. If it does not fully meet your expectations, it is indeed possible to proceed with an exchange or a refund. Of course, this is possible if the pipe is still new and not smoked. In this case, we invite you to contact us directly by email to know all the return procedures.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
efficient service and products that match their description well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Satisfied. Fast delivery, products properly packaged. More moderate shipping costs would encourage more frequent orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Very complete!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
The packaging is very nice.....it's for a Christmas gift so I haven't opened the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
In accordance with the description, very pleasant in the mouth, very good site, a lot of choices, very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Nothing to say for La Pipe Rit, - deadlines, perfect packages - very well packaged - the problem is the carriers, the packages were left abandoned in the hallway of the building,
indecent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
beautiful pipe, but delivery packaging a bit light. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
It's good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Nothing to report, ergonomic and complete site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Order placed more than 15 days ago and still not received. Despite several reminders, no solutions have been proposed to me
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Order, once again in accordance with my request. Receipt of the package within a short time, as I expected. Did not see the carrier who put the package in my mailbox
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Very good product and quality! The pipe is carefully packaged and the parcel was shipped quickly and the delivery times are met. Small downside on the authenticity certificate which is just a small piece of A4 paper cut out and printed with a cartridge running out of ink... That's the only point to improve! Otherwise very good and I will continue to order from your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Listening, quick well protected in terms of packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
a good diversified choice including a very good brand 'St Claude'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Good shop, small commercial gesture with an order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Products matching my expectations, very reasonable deadlines
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