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Y
Rating: 4 out of 5
Everything was done on time and according to the rules
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 964 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Reviews 1, 2 and 4 stars
Reset filtersB
Rating: 4 out of 5
Good
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R
Rating: 4 out of 5
a lot of choices. quick order. Satisfied!
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M
Rating: 4 out of 5
A very nice selection. Fast delivery but sometimes chaotic, my items being loose in a plastic pouch.
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G
Rating: 4 out of 5
To this day I have received absolutely nothing although delivery was scheduled for December 15 or 16. Can you tell me where my order is and why this delay?
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J
Rating: 4 out of 5
Could you consider offering gift wrapping for your items with participation of course
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E
Rating: 4 out of 5
Well-made site. Maybe lacking a 3D photo to get a real sense of size
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N
Rating: 4 out of 5
Package arrived quite quickly, products well protected and conforming to my order.
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J
Rating: 1 out of 5
I still haven't received my order. Namely the pipe of the month.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 10/03 was shipped the next morning, that is to say on Wednesday 11/03. As always, we do everything possible to prepare and send each package as quickly as possible. Delivery then depends on the carriers and your postman. We invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.
S
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
Site I preferred before the changes.
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C
Rating: 4 out of 5
Managing favorites would be practical, especially when hesitating to make a choice.
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D
Rating: 1 out of 5
My order still hasn't arrived..... for two weeks.
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Response from La Pipe Rit
Hello and thank you for sharing this information following your first order on our online store. Colissimo indicates that your package has been delivered to the address you chose. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.
D
Rating: 4 out of 5
Always well delivered.
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P
Rating: 4 out of 5
-
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J
Rating: 4 out of 5
precision, large choice, punctuality
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C
Rating: 4 out of 5
Very good fast service
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W
Rating: 4 out of 5
No problem regarding the order, just that shipping costs should be free with an amount of almost 100€.
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K
Rating: 4 out of 5
Very good customer service, i only wish that i could pay throught my viza card in jordan as the website was not accepting multiple bank cards so i purchased through international transfer extra costs
J
Rating: 4 out of 5
Pipe received in a timely manner
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A
Rating: 4 out of 5
Easy navigation on the site
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H
Rating: 4 out of 5
Very beautiful product, remains to be tested
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D
Rating: 4 out of 5
The lighter doesn't work but everything else is perfect
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J
Rating: 4 out of 5
Fast shipping..
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P
Rating: 4 out of 5
very good site for pipe smokers
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T
Rating: 4 out of 5
Practical site to use, very good.
Well presented, easy to make a choice!
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Well presented, easy to make a choice!
J
Rating: 4 out of 5
Correct without problems
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S
Rating: 4 out of 5
Well-made site, quality product; easy and secure ordering and payment. Fast and compliant delivery. Very good, I recommend
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B
Rating: 4 out of 5
Very well documented site, good order tracking... pipe meets my expectations.
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M
Rating: 4 out of 5
well organized and very varied choices
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O
Rating: 4 out of 5
An original and quality product offered by La Pipe Rit. Quick delivery but at a cost. It's a shame for a purchase of such an amount.
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F
Rating: 4 out of 5
In fact, I am discovering this site right now...
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M
Rating: 4 out of 5
good no problem!
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F
Rating: 4 out of 5
Very happy with everything.
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J
Rating: 1 out of 5
The order tracking is not there
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Response from La Pipe Rit
Hello and thank you for taking the time to write these few words following your first order on our online store. We are sorry to learn that the tracking did not meet your expectations. To keep you informed at every step, we actually send several emails: a first welcome message when creating your account, then a confirmation at the time of validating your order. Finally, as soon as your package has been handed over to La Poste, you received another email containing the Colissimo link allowing you to track the delivery of your package step by step. The postal services have confirmed to us the successful delivery of your package on August 26. Our entire team remains at your disposal by email or phone if you have any questions or need additional support.
C
Rating: 4 out of 5
Clear site, the items are well detailed, the blog is a real goldmine especially for beginners.
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C
Rating: 4 out of 5
Very pleasant site.
Beautiful presentations of the items with a wide choice of pipes.
Smooth navigation and ordering process.
A favorites management feature would be a plus.
The size of the pipes transportable in cases is not enough, or not always, present.
Lack of cases for the usual size pipes, namely between 15 and 16.5 cms.
A few more items, thus more choices, in the cases would be welcome.
Translated reviews
Beautiful presentations of the items with a wide choice of pipes.
Smooth navigation and ordering process.
A favorites management feature would be a plus.
The size of the pipes transportable in cases is not enough, or not always, present.
Lack of cases for the usual size pipes, namely between 15 and 16.5 cms.
A few more items, thus more choices, in the cases would be welcome.
B
Rating: 1 out of 5
I still haven't received it, it's a bit long, is it normal? Delivery scheduled in two weeks on your site
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Response from La Pipe Rit
Hello and thank you for sharing this information through the Verified Reviews platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.
K
Rating: 1 out of 5
I still don’t have my pipe, it was supposed to be delivered on Aug 1st. . It is lost in the mail and I’m waiting to get it. I’ve emailed and I have no updates on the delivery yet.
Response from La Pipe Rit
Dear Madam, thank you for taking the time to write to us following your order on our online store www.pipe.fr. Your order placed on July 28 was shipped the very next morning, on 29 July. As always, we do our best to process every order as quickly as possible. Naturally, delivery then depends on the carriers. In your case, shipping to Canada usually takes at least 2 weeks (not 2 days). This timeframe can be extended further due to customs checks carried out in Canada. Following your email on August 11, we immediately opened an inquiry with the postal services to speed up the delivery of your order. Our entire team has closely followed your case in order to provide you with the best possible service. We also invite you to check your email inbox, as we have already sent you all the latest updates regarding the delivery of your package.
B
Rating: 4 out of 5
Good experience.
Pleasant site.
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Pleasant site.