Customer reviews of La Pipe Rit

Hello and thank you for your feedback regarding the delivery of your last order to Italy. Your order (placed on 07/09 on the site www.pipe.fr) was shipped from our premises the next day, that is to say on 08/09. Naturally, since your package was handed over to the Post, we then depend on the various international carriers for its delivery. Following your email dated 15/09, our team closely followed your file so that your package would be delivered as quickly as possible. We then indeed informed you as soon as the package was about to reach you. However, you are right, we apologize for this longer delivery time than usual and will not fail to inform the concerned carrier. Moreover, we take care to offer you the shipping costs for your next order (without minimum purchase and without expiration date).

Hello and thank you for taking the time to leave us your feedback following your last order placed on our online store www.pipe.fr. During this last order, we confirm that you did not pay French VAT. Indeed, our website automatically calculates the amounts to display excluding tax based on the delivery address provided (in Switzerland for example but also everywhere else outside the European Union). In this case, our customers therefore systematically benefit from tax-free payment. Then, in accordance with the regulations in force in each country (and as indicated in our T&Cs), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information about your order content.

Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to realize the size of a pipe solely from photos. If this one does not suit you (and it is still new and unused), it is entirely possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.

Hello, thank you for bringing this error to our attention. Can you contact us by email: [email protected] to let us know if you would like to return the products received by mistake or if you would like to keep them anyway. Best regards. Claire.

Hello and thank you for taking the time to leave us your feedback about this small pipe from the Jeantet brand. This model from St Claude has the advantage of being thin and light. On the other hand, when disassembling, you must wait until your pipe is completely cold to avoid damaging it. Additionally, we recommend always turning the stem in the same direction, as if it were screwed, and positioning your hands close to the joint (between the stem and the pipe). Do not hesitate to contact us by email if you wish to have the stem of this pipe repaired. Furthermore, our team will be happy to provide you with all the advice and tips you need for cleaning your pipes.