Customer reviews of La Pipe Rit

4,9 /5

Based on 16 871 published reviews

5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 14/02/2019 à 21h57 following a purchase from 07/02/2019

Fast and efficient... but the quality is not consistent

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Acheteur Vérifié

Published on 11/02/2019 à 11h12 following a purchase from 01/02/2019

Good

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Acheteur Vérifié

Published on 07/02/2019 à 19h40 following a purchase from 31/01/2019

efficient

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Acheteur Vérifié

Published on 07/02/2019 à 16h36 following a purchase from 31/01/2019

Very serious site
Fast delivery
Good quality products at reasonable prices.
I regularly recommend it to those around me

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Acheteur Vérifié

Published on 06/02/2019 à 08h14 following a purchase from 13/01/2019

Searching for products is quite easy, even for people who are not knowledgeable.

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Acheteur Vérifié

Published on 05/02/2019 à 13h49 following a purchase from 29/01/2019

Very good.

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Acheteur Vérifié

Published on 05/02/2019 à 12h48 following a purchase from 29/01/2019

very good

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Acheteur Vérifié

Published on 03/02/2019 à 18h58 following a purchase from 26/01/2019

Good

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Acheteur Vérifié

Published on 24/01/2019 à 17h55 following a purchase from 17/01/2019

The pipe received is not the one ordered! And yet the hoped-for, awaited one is clearly listed on the order form and even on the invoice... A mistake for sure... But the after-sales service is really not up to par! What a shame... I strongly advise against!

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Response from La Pipe Rit Published on 25/01/2019

Hello Sir, thank you for taking the time to give us your feedback regarding your order. We are sorry for this unusual error made during shipment. As indicated by email, we will be able to proceed with the exchange of the Butz-Choquin pipe. Also, since you are a loyal customer, we have set you up with a 20% discount to be used on your next order on www.pipe.fr.

Acheteur Vérifié

Published on 23/01/2019 à 04h05 following a purchase from 09/01/2019

I enjoy being your customer BUT the post office in my neighborhood 69008 has a very bad attitude and service for me, disabled and 70 years old. My package(s) are not delivered to me, or I have to represent them again! ! ! ! !

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Acheteur Vérifié

Published on 20/01/2019 à 17h44 following a purchase from 29/12/2018

Très satisfaite

Acheteur Vérifié

Published on 19/01/2019 à 10h12 following a purchase from 10/01/2019

smoking

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Acheteur Vérifié

Published on 18/01/2019 à 09h53 following a purchase from 10/01/2019

Simple and pleasant site to browse

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Acheteur Vérifié

Published on 18/01/2019 à 09h49 following a purchase from 10/01/2019

The pipe is of good quality but rather small. The delivery was quick and on time. The external packaging and individual boxes were

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Acheteur Vérifié

Published on 17/01/2019 à 13h33 following a purchase from 11/01/2019

Very low quality pipe showing several dents and a wax that lasted only a few hours. My complaint to Pipe rit received a courteous but off-topic response, kind of bureaucratic. For me, it's over for this shop.

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Response from La Pipe Rit Published on 21/01/2019

Hello Sir, thank you for taking the time to leave us your opinion about this waxed briar pipe. As indicated in our previous exchanges, we advise against putting water on the wood for cleaning this pipe. Water damages the finish when the briar has a waxed finish. We recommend using a specific wax suitable for pipe maintenance.

Acheteur Vérifié

Published on 08/01/2019 à 15h44 following a purchase from 21/12/2018

The time between the order and receipt was a bit long. Order from 21.12.18 received on 8.01.19. But there were the end-of-year holidays.

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Acheteur Vérifié

Published on 30/12/2018 à 13h25 following a purchase from 21/12/2018

Received on the 27

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Acheteur Vérifié

Published on 27/12/2018 à 16h48 following a purchase from 20/12/2018

Very well done and very clear. Delay a bit long, it wasn't there for Christmas! Too bad!

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Acheteur Vérifié

Published on 27/12/2018 à 13h49 following a purchase from 20/12/2018

Bad, late delivery. Invoice amount debited before receipt of the order.
They should make efforts for shipping costs beyond a certain amount.

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Response from La Pipe Rit Published on 02/01/2019

Hello Sir, your order (registered on 20/12/2018 afternoon) was shipped the next morning, that is to say on 21/12/2018. Your account was also debited on 21/12/2018, at the time of sending your package. However, you are right, we are currently working on a new loyalty system to thank our most loyal customers and offer them the most affordable rates. These new features will be implemented soon and will be available by the end of the first quarter of 2019.

Acheteur Vérifié

Published on 26/12/2018 à 18h06 following a purchase from 19/12/2018

Satisfied with my purchase and delivery on time. I will gladly come back :)

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Acheteur Vérifié

Published on 25/12/2018 à 17h20 following a purchase from 16/12/2018

accessible and fluid

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Acheteur Vérifié

Published on 19/12/2018 à 17h36 following a purchase from 12/12/2018

Perfect

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Acheteur Vérifié

Published on 11/12/2018 à 09h59 following a purchase from 03/12/2018

Large selection, good fast service.

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Acheteur Vérifié

Published on 10/12/2018 à 09h37 following a purchase from 23/11/2018

Very good customer relationship, unfortunately a drilling defect at the bottom of the bowl forced an exchange, so an additional €7 return fee to bear.

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Acheteur Vérifié

Published on 06/12/2018 à 08h52 following a purchase from 12/11/2018

good

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Acheteur Vérifié

Published on 04/12/2018 à 10h09 following a purchase from 23/11/2018

This time no problem, everything is ok. However, the previous order did not satisfy me, the pipe got damaged within 3 months, too bad

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Acheteur Vérifié

Published on 03/12/2018 à 17h02 following a purchase from 23/11/2018

Delivery was made quickly and the package was received in good condition.

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Acheteur Vérifié

Published on 02/12/2018 à 12h39 following a purchase from 24/11/2018

Satisfactory

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Acheteur Vérifié

Published on 26/11/2018 à 17h17 following a purchase from 05/11/2018

Depuis que vous avez supprimé d'abord la langue française sur votre site au profit de l'anglais je ne suis pas satisfait!c'est à moi français de devoir traduire les descriptifs d'une entreprise française,alors que Google traduction est disponible pour le monde entier,c'est au étranger de faire la démarche de traduire notre belle et riche langue française et pas à nous français chez nous de nous voir imposer la langue anglaise et de traduire!
Vendez la pipe rit et notre savoir faire aux américains tant que vous y êtes non!?
Désolé d'être cru c'est la première fois mais la stop yen a marre ont est en France,les anglais etc eux ne font pas cela pour les autres pays et ce n'est pas l'anglais la langue la plus parler dans le monde avant l'anglais il y'a le chinois et l'espagnol
J'était fier de vous et notre pipe rit française mais la et bien je trouve que vous abuser même si je comprend parfaitement que vous souhaiter toucher une clientèle internationale je comprend,mais au pris de sacrifié notre belle langue française la non,et je me permet de vous le dire car je suis un client quasi mensuel et français!
Qui a beaucoup acheté sur votre site
Je vous prie svp de prendre en considération mon message et d'y réfléchir avec honnêteté intellectuelle
Bien Cordialement

Response from La Pipe Rit Published on 27/11/2018

Bonjour Monsieur, notre site "La Pipe Rit" est disponible en français et en anglais. Apparemment vous avez, sans le vouloir, été dirigé vers la version anglaise et passé une commande depuis cette version d'où la réception de l'email d'Avis-Vérifiés, lui aussi en anglais. Pour avoir le choix de la langue, il vous faut cliquer tout en haut à droite dans l'entête supérieure du site. Vous basculerez alors simplement de www.pipe.fr vers www.pipeshop-saintclaude.com, et vice-versa. Merci pour votre message qui nous prouve que le changement de la langue n'est pas facilement compréhensible sur notre site pour le moment. Nous allons faire les modifications nécessaires pour améliorer cela. En effet, nous sommes fiers de nos produits français !

Acheteur Vérifié

Published on 18/11/2018 à 18h49 following a purchase from 11/11/2018

complete, the filters for searching are very effective

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Acheteur Vérifié

Published on 18/11/2018 à 13h48 following a purchase from 09/11/2018

FAST AND CAREFUL SERVICE

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Acheteur Vérifié

Published on 15/11/2018 à 20h07 following a purchase from 09/11/2018

This is not the first time, but the adapter and the metal filter were not included in the order. Nevertheless, upon my request, they were shipped quickly.

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Acheteur Vérifié

Published on 14/11/2018 à 19h19 following a purchase from 07/11/2018

All OK

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Acheteur Vérifié

Published on 13/11/2018 à 19h34 following a purchase from 06/11/2018

Interesting!

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Acheteur Vérifié

Published on 09/11/2018 à 16h12 following a purchase from 01/11/2018

Good, delivered in 72 hours

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Acheteur Vérifié

Published on 09/11/2018 à 02h20 following a purchase from 01/11/2018

Between the order and delivery, the deadlines are respected... despite a holiday and a weekend.

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Acheteur Vérifié

Published on 28/10/2018 à 14h40 following a purchase from 20/10/2018

Very nice site. Beautiful choices. Small hiccup with my order but your team's reactions were very quick and very professional.

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Acheteur Vérifié

Published on 16/10/2018 à 08h07 following a purchase from 07/10/2018

I didn't give 5* only because I checked "gift wrapping" and it wasn't done... even if it has nothing to do with the site but I didn't see where to indicate it....

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Acheteur Vérifié

Published on 12/10/2018 à 08h15 following a purchase from 03/10/2018

Good

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Acheteur Vérifié

Published on 10/10/2018 à 11h30 following a purchase from 25/09/2018

Very bad. It was the gift for my parents' 60th wedding anniversary on Sunday, October 7, and to this day I still have not received the package. It is also your responsibility to choose good partners. I am waiting for your news.

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Response from La Pipe Rit Published on 12/10/2018

Hello Madam, thank you for taking the time to leave us your feedback regarding your order. We are sorry for this completely unusual delay. The postal delivery service has indeed encountered delays for packages transiting between France and Belgium. However, Colissimo Professionnel informs us today that all these packages will be delivered as soon as possible in the coming days. We thank you for your understanding.