Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write to us through the Verified Reviews platform. During your visit to our store in Saint-Claude in June 2024, you informed us that the stem of your Chacom pipe (purchased in January 2023) was broken. Our workshop has been creating custom pipe stems for over 25 years. Our master pipemakers are perfectly qualified to solve this type of problem. We explained the repair options to you, but you indeed chose to refuse this solution. Consequently, and in accordance with your request, our team took care to return your pipe to you free of charge via a Colissimo shipment.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understood the meaning of your comment. Additionally, we received an email from you indicating that you made a mistake. To clarify your message, we invite you to contact our team directly by phone at 03 84 45 68 02. One of our specialists will then be able to provide you with all the answers you may need.

Dear Madam, thank you for taking the time to write to us following your order on our online store. We are sorry to hear that this pipe manufactured in Saint-Claude (France) does not meet your expectations perfectly. Of course, if this new pipe does not suit you and you have not smoked it yet, it is possible to return it and exchange it for another model. In case of doubt, do not hesitate to contact us (either by email or phone), we will be able to give you all the additional information you need and guide you in your future choices.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you about your new briar pipe.

Hello and thank you for sharing this information with us through the Avis-Vérifiés platform. Your order dated 11/06 was shipped from our premises the next morning, that is to say on 12/06/2024. As with all previous orders you have made through our online store, we naturally depend on carriers for deliveries. Following your report, a request has been immediately opened with La Poste (Colissimo) services to ensure your package is delivered to you as quickly as possible. Also, we invite you to check your Internet messaging directly as our team has just sent you the latest information provided by La Poste.

Hello and thank you for taking the time to send us these few words through the Avis-Vérifiés platform. We are sorry that you are not completely satisfied with your first order on our site www.pipe.fr. Since the creation of our company in 1996, we have made it a point to ensure the quality of our products and the satisfaction of our customers. As indicated during our previous exchange, we found no manufacturing defect on the pipe you returned to us. We therefore deduced a clumsy use during the disassembly of the pipe's stem. To address your issue, our craftsmen added a reinforcement ring to the end of the stem. Thus, your husband can now continue to enjoy his tobacco. Our team remains at your disposal by email or phone for any further questions.