Customer reviews of La Pipe Rit

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to share your feedback following your recent purchase on www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.