Reviews La Pipe Rit : Discover customer reviews from pipe.fr (Page 10)

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Acheteur Vérifié

Published on 25/04/2023 à 12h33 following a purchase from 03/04/2023

Impeccable service as usual.

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Acheteur Vérifié

Published on 24/04/2023 à 17h18 following a purchase from 03/04/2023

varied selection,at fair prices

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Acheteur Vérifié

Published on 23/04/2023 à 17h43 following a purchase from 31/03/2023

cannot access my account,when normally this is fine.a wide variety of goods at reasonable prices.

Response from La Pipe Rit Published on 24/04/2023

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to login to your account because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, we changed your login information so you can access to your account more easily. Do not hesitate to contact us at +33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your login to your account.

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Acheteur Vérifié

Published on 19/04/2023 à 09h12 following a purchase from 03/04/2023

No comment

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Acheteur Vérifié

Published on 16/04/2023 à 12h57 following a purchase from 22/03/2023

A bit disappointed between the image that suggested a reasonably sized pipe and the object which is very small... admittedly the dimensions were listed in the description.. I admit I was not careful enough...

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Response from La Pipe Rit Published on 17/04/2023

Hello and thank you for your feedback regarding this pipe made by master pipemaker Pierre Morel. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

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Acheteur Vérifié

Published on 14/04/2023 à 22h36 following a purchase from 04/04/2023

Delivery in accordance with my order, received material suits me perfectly

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Acheteur Vérifié

Published on 14/04/2023 à 19h45 following a purchase from 30/03/2023

Navigation on the site is correct, delivery time is good and my satisfaction with the orders is correct.

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Acheteur Vérifié

Published on 11/04/2023 à 00h08 following a purchase from 02/04/2023

Satisfied

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Acheteur Vérifié

Published on 08/04/2023 à 14h27 following a purchase from 23/02/2023

In the end, I was misled because several models in carbon finish were offered at the same time and some did not have the option to add a filter. So I was looking for a model with a filter; and I ended up with a pipe without a filter that I ultimately cannot use. Since I wanted a model with a filter!
Moreover, I did order filter boxes on the side but unfortunately they do not fit in the pipe I ordered. A pipe over 130 euros that I will not use. So I do not recommend and I will not recommend.
And this is the first time that this kind of mishap has happened to me on the Internet so I hold the site responsible for confusing information. Especially since it is supposedly possible to select only pipes with filters.
In short, disappointing experience and I will not recommend. Unless there is responsiveness and a search for a solution from 'the laughing pipe'
In any case, I am not laughing.

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Response from La Pipe Rit Published on 11/04/2023

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe from the Chacom brand made in Saint-Claude does not meet your expectations perfectly. On our website, it is clearly indicated that this model is intended to be smoked without a filter. Therefore, it is indeed not possible to install a 9 mm filter inside. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

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Acheteur Vérifié

Published on 07/04/2023 à 23h12 following a purchase from 22/03/2023

Playful and easy.

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Acheteur Vérifié

Published on 31/03/2023 à 09h47 following a purchase from 06/03/2023

Clear and precise site.

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Acheteur Vérifié

Published on 29/03/2023 à 14h13 following a purchase from 06/03/2023

I am a bit disappointed because I was expecting a pipe lighter.
Disabled, I need both hands and I keep my pipe in my mouth, this one is a bit heavy for that.

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Acheteur Vérifié

Published on 28/03/2023 à 10h12 following a purchase from 11/03/2023

Very well documented and precise.

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Acheteur Vérifié

Published on 23/03/2023 à 14h14 following a purchase from 10/03/2023

I found your shipment well. I am satisfied with the purchased products, although the closure system of the small tobacco jar is slightly deformed. I can still use it, for quite a long time I hope.

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Acheteur Vérifié

Published on 22/03/2023 à 16h53 following a purchase from 14/03/2023

Although customs fees are lower than in France, I find the amount too high. An order in Switzerland does not cost more,

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Response from La Pipe Rit Published on 22/03/2023

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

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Acheteur Vérifié

Published on 22/03/2023 à 15h53 following a purchase from 09/02/2023

Nothing to complain about how soon the order was sent to me

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Acheteur Vérifié

Published on 19/03/2023 à 09h28 following a purchase from 23/02/2023

Very well presented, beautiful photos...

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Acheteur Vérifié

Published on 18/03/2023 à 22h19 following a purchase from 01/03/2023

GOOD

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Acheteur Vérifié

Published on 17/03/2023 à 15h28 following a purchase from 08/03/2023

In fact, for what I asked for this time, there is no problem. But I hold a grudge! One day I bought you a German pipe and after a few days the end of the pipe deteriorated, not at the corner but in the middle of the mouthpiece. I asked for it to be replaced and the employee replied that I must have dropped the pipe. However, when a pipe falls, it falls on the stove which is the heaviest and regarding the mouthpiece, if it receives a corner, it can break at the corners but never in the middle. I found it very inappropriate that you could doubt my word, as I never lie. And, at my age, over 85, I am very careful not to break my pipe (laughs). So offended, I let it go. I still smoke this pipe from time to time. Have a good day, cordially despite everything.

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Acheteur Vérifié

Published on 17/03/2023 à 02h24 following a purchase from 16/02/2023

Seamless despatch, shipping and delivery, thank you.

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Acheteur Vérifié

Published on 14/03/2023 à 12h53 following a purchase from 23/02/2023

Clear and responsive site

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Acheteur Vérifié

Published on 10/03/2023 à 00h09 following a purchase from 01/03/2023

I did not receive the package, I do not recommend!!!

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Response from La Pipe Rit Published on 10/03/2023

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

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Acheteur Vérifié

Published on 01/03/2023 à 16h42 following a purchase from 20/02/2023

correct

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Acheteur Vérifié

Published on 25/02/2023 à 16h53 following a purchase from 15/02/2023

I am very unhappy,
Good, but the pipe has two small defects, and the 9 mm filter does not stay inside the pipe, it moves with every puff.

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Response from La Pipe Rit Published on 27/02/2023

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe does not meet your expectations perfectly. As indicated in our previous email exchanges, it is entirely possible to return it to us. We will then forward it to the workshop for modifications to be made so that this pipe suits you better. Please feel free to contact us again (whether by email or phone), we will respond to any additional details you may need regarding this return.

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Acheteur Vérifié

Published on 15/02/2023 à 17h33 following a purchase from 29/01/2023

Easy order and delivery on point!

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Acheteur Vérifié

Published on 15/02/2023 à 13h01 following a purchase from 28/01/2023

Okay but too expensive for such a small product

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Acheteur Vérifié

Published on 13/02/2023 à 17h55 following a purchase from 22/01/2023

First order without problems but the second less good

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Response from La Pipe Rit Published on 14/02/2023

Hello and thank you for taking the time to share your feedback following your last order. We are sorry to learn that this second purchase did not fully satisfy you compared to the previous one. Therefore, we invite you to contact our team directly by email or phone to know all your impressions.

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Acheteur Vérifié

Published on 08/02/2023 à 10h02 following a purchase from 13/01/2023

I am not satisfied, the pipe was slightly damaged upon arrival, customer service does not offer to return and exchange it, but the shipping costs are at my expense.

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Response from La Pipe Rit Published on 08/02/2023

Hello and thank you for taking the time to write to us following the purchase of this Irish pipe through our online store. We are sorry to learn that the branding of the Peterson brand (on the stem) does not meet your expectations perfectly. As stated in our general sales conditions and during our previous email exchanges, it is indeed possible to return this new pipe if it does not suit you and you have not yet smoked it. Please do not hesitate to contact us (whether by email or phone), our team can provide you with all the additional details you need to make this return for an exchange or refund.

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Acheteur Vérifié

Published on 05/02/2023 à 10h57 following a purchase from 11/01/2023

Practical and you find what you need

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Acheteur Vérifié

Published on 02/02/2023 à 13h21 following a purchase from 25/01/2023

A wide selection even if some things are missing, no one is perfect.

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Response from La Pipe Rit Published on 06/02/2023

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

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Acheteur Vérifié

Published on 01/02/2023 à 10h15 following a purchase from 08/01/2023

As already mentioned, it's a shame to trust an unreliable delivery person (DPD); consequence: 8 days delay in delivery.

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Acheteur Vérifié

Published on 31/01/2023 à 18h34 following a purchase from 13/01/2023

Serious site, quality products and fairly quick shipping. You can request information about a product by phone, they respond without problems. I recommend this site.

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Acheteur Vérifié

Published on 28/01/2023 à 16h55 following a purchase from 29/12/2022

It took four weeks for me to receive my pipes

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Response from La Pipe Rit Published on 30/01/2023

Hello and thank you for this comment regarding the repair of your pipe whose broken flake needed to be replaced. The pipe artisans of Saint-Claude do their best to handle each repair in a reduced time frame. However, this delay can vary depending on the time of year and the current workload in the workshop. For these two reasons, we systematically indicate (during phone exchanges and via our website) a minimum waiting period of two months. Also, we are happy to have been able to respond to your repair request even faster than expected. Following your message, we are delighted to know that you will be able to fully enjoy your Big Ben pipe again.

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Acheteur Vérifié

Published on 26/01/2023 à 13h52 following a purchase from 31/12/2022

I am waiting for my invoices

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Response from La Pipe Rit Published on 26/01/2023

Hello and thank you for sending us these few words following your last order made through our online store. Like all your previous purchases, the corresponding invoice for your order is available directly in your customer area on the site www.pipe.fr. For this, you just need to log into your account and then access the section "My Account > Order History and Details". Do not hesitate to contact us by email or phone if you need further assistance or for any other questions.

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Acheteur Vérifié

Published on 25/01/2023 à 13h05 following a purchase from 17/01/2023

Not satisfied at all. Pipe burned at the bowl and stem. Bitter and acrid after two puffs. I have been smoking pipes for 40 years!!!! So not a good sale for me.

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Response from La Pipe Rit Published on 26/01/2023

Hello and thank you for taking the time to share your comments through the Verified Reviews platform. The maple pipe you chose is an original and atypical creation from the American brand Missouri Meerschaum. We are therefore sorry to learn that, unlike your previous purchases, this new pipe did not fully satisfy you. We invite you to contact our team directly by email ([email protected]) so that we can discuss the matter and find a solution.

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Acheteur Vérifié

Published on 19/01/2023 à 20h31 following a purchase from 11/01/2023

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Acheteur Vérifié

Published on 18/01/2023 à 16h56 following a purchase from 11/01/2023

Site is standard, but without brilliance. A product catalog too limited :( Boomers will remember the Caïd boulevard St Michel, a dream shop with its preformed rubber joke or the replica of Sherlock Holmes that I eventually bought for myself)

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Acheteur Vérifié

Published on 13/01/2023 à 14h37 following a purchase from 05/01/2023

I had ordered 2 pipes. The Lizon model was blocked. I had to extract a sawdust plug from the access hole to the bowl.

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Response from La Pipe Rit Published on 13/01/2023

Hello and thank you very much for taking the time to send us this message. Our team will immediately forward your report to the Chacom workshop so that the artisans can be more vigilant during the next productions. Also, we wish you much pleasure in smoking your two new pipes.

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Acheteur Vérifié

Published on 12/01/2023 à 06h00 following a purchase from 04/01/2023

Fast delivery. Quality products.

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Acheteur Vérifié

Published on 11/01/2023 à 14h24 following a purchase from 14/10/2022

Very long for a repair
The rest perfect

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Customer reviews of La Pipe Rit

Summary of reviews

Reviews 1, 3 and 4 stars