Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone to continue the exchange.

Hello and thank you for taking the time to give us this feedback following your online order. The St-Claude pipe you chose is a limited edition, handcrafted. Therefore, only a few pieces have been produced in the workshop. As indicated on our online store, it is quite normal to see differences in dimensions from one pipe to another. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform. Following our previous exchanges by phone and upon receipt of your package, we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarification.

Hello and thank you very much for taking the time to send us this comment following your online order. Our team will check the integrity of our stock to ensure that each product is perfect. Meanwhile, we will forward your information directly to our supplier. Regarding this pipe filter, it is indeed recommended to change it every 3 pipes or so. However, depending on the size of your bowl and the tobacco you smoke, it may be necessary to replace it even more regularly. Please feel free to contact us (by email or phone) if you need more information.

Hello and thank you for sharing your comments through the Avis-Vérifiés platform. All the information about the cleaning product you chose is available on our website, directly on the product page. We invite you to refer to it if you need details about its use. Meanwhile, you can of course contact our team by email or phone as one of our advisors can easily provide all the answers to your questions.

Hello and thank you for taking the time to send us these few words through the Verified Reviews platform. As agreed in the quote you validated, the workshop has carried out the various repairs on your pipes so that you can use them again for many years. We also invite you to contact our team directly by email or phone if you have any questions/comments on this subject.

Hello and thank you for taking the time to give us this feedback following your order. The St-Claude pipe you chose is a limited series, handcrafted. Therefore, only a few pieces have been produced in the workshops. According to your message, it seems that the craftsman forgot to make the marking (visible on the side of the briar stem). Also, we can of course ask the craftsman to do what is necessary for this engraving to be made. For this, I invite you to contact our team directly by email or phone.

Hello and thank you for sharing this new remark through the Verified Reviews platform. Your order dated 29/08 was shipped from our premises the next morning. Then, we naturally depend on the carriers for deliveries. Following our previous exchanges, a request has immediately been opened with the services of La Poste (Colissimo) so that your package is delivered to you as quickly as possible. We also invite you to contact our team directly by email or phone so that we can provide you with the latest information transmitted by La Poste.

Hello and thank you for your feedback regarding this corn cob pipe from the Missouri Meerschaum brand. On our online store www.pipe.fr, we pay special attention to the presentation of each pipe and the complementary products that may be interesting to select with the pipe. In this case, some corn cob pipes accept the use of specific filters and others do not. In case of doubt, do not hesitate to contact our team (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for sharing your feedback regarding your online order. Our team will certainly pass this information on to the manufacturer so that this issue does not happen again. We also wish you much enjoyment in smoking your new pipes from the French brand Ropp.