The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Site navigates pretty well. Had some trouble signing in but once that was fixed I off to viewing an amazing selection of pipes.
Response from La Pipe Rit
Dear Sir, thank you very much for taking the time to leave us this message. We wish you a lot of pleasure smoking your new Chacom pipe!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2022
Practical SITE. Ease of ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
Product as described. Fast delivery. Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
pipe quite heavy for my taste
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Item arrived well within a very short time. Good protective packaging. Why such a sharp filter? The part of the pipe adjusted on the extension of the stove presented a real difficulty in disassembly. I remedied this by using very fine steel wool. A pipe smoker since the dawn of time (or almost), I notice even on the 'luxury' pipes a decrease in the quality of materials as well as assembly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
clear site well presented
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Satisfied with the ordered product, I am nonetheless surprised: I had received a promotional code that I entered in my order, but it does not seem to have changed the actual cost of it. Error on my part? Yours?
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Response from La Pipe Rit
Hello and thank you for your very positive feedback regarding the new pipe you recently ordered. We have noted your comment regarding the promotional code. Our team will contact you shortly by email to provide you with more information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Not even desires
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Response from La Pipe Rit
Hello and thank you for your comment. Following an order placed on our site www.pipe.fr, an automatic email is sent 7 days later to know our customers' opinions on the products they have previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link at the end of each email (sent via Avis-Vérifiés).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Everything was as ordered!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2022
Missing basic stainless steel pipes at 3 or 4 euros
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Nothing special. I'm not giving 5 stars... there's always room for improvement!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2022
Fast, compliant and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
No comments, see response below.
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Response from La Pipe Rit
Hello and thank you for this comment following your last order on our website www.pipe.fr. We have taken note of your second message and have just provided you with a complete response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
No problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
fast delivery with careful packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
they need to put all papers also in english and when people have to send return things a good thing would be a reduction tiocket for next buy with them causse the extra cost make that people feel cheated on a purschage
Response from La Pipe Rit
Dear Sir, thank you very much for taking the time to send us this message. Your comment is very relevant, we will think about it in order to offer the appropriate solutions. Please do not hesitate to contact our team if you need any further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
the delivery went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
Beautiful finish
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
Easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2022
The Dunhill Cumberland pipe!!! I had taken my double decimeter to avoid surprises regarding the size of the pipe.. What can I say except that it's DUNHILL!! Even a Morel stone does not give me as much pleasure to smoke as a Dunhill!!! It may be a shame for all the others!! But Dunhill is incomparable!!! In any case, that's my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Nothing to report RECOMMENDED
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
Everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2022
Order conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2022
Pipe well conforming to the description; very good value for money, excellent commercial spirit since, not being able to obtain an ANNI discount, it was granted to me as soon as requested during the order. Finally, fast shipping. Overall satisfaction therefore. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
The pipe heats up a lot compared to the previous one, which burned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Excellent assortment of pipes. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
Top site, top delivery, top product, very happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Very serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
The smoker liked the gifted pipe, overall: design, weight, color, and paper filters. It is with moderate use (I hope!) that it will be interesting to question him again in some time. Value for money, therefore, OK for me, the buyer.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2022
I regret that you did not respect my order!
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
The site is very good, the speed of response and delivery. However, a small disappointment regarding the quality of the VAUEN pipe. This is not the fault of the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Everything impeccable. Product, deadline and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2022
It's a shame that for small orders (caterpillars and filters) the shipping costs are significant compared to the price of the items…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2021
Customer service is present but distant for requests.. Refund and return without problems, but does not take the customer's situation into account at all.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
Hello
I am disappointed because there is no chamber for decantation on this model whereas it was indicated in the documents for this model. Usually, I had a decantation chamber on my other Peterson pipes. I don't understand? Maybe a new manufacturing?
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Response from La Pipe Rit
Hello and thank you for sharing your comments following your order via our website www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Service really to recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Good product
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