Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.

Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.

Hello and thank you for sharing your comments following your order via our website www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.

Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the filter of the received pipe is not impeccable as we systematically check all items before their shipment. According to your message, this control point has clearly escaped the vigilance of our team. Therefore, we will recheck all the pipes in this collection to prevent this from happening again. We wish you much pleasure in smoking your new pipe and remain at your disposal if you need further advice (regarding its maintenance for example).

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay particular attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.

Good morning and thank you for taking the time to write this comment. As indicated on our website, some specific products (such as gas bottles) are subject to strict restrictions on airline transportation. As your shipping address is in Ireland, your package will most likely be either shipped to you by boat or returned to us. For these reasons, it is quite normal that your package has not yet reached you. We also confirm that your order made on our online store on 22/12/2021 was shipped the same day (which is extremely fast!). It is then necessary to wait while the transporters handle the delivery. Our team remains at your disposal by email if you need further information.

Hello and thank you for taking the time to give us this feedback. As of today, we offer more than 1500 pipes and accessories on our online store. To make your choice on www.pipe.fr, you have several options: perform a keyword search via the internal search engine, use the advanced search page by checking your search criteria (price, shape, length, ...) or simply browse through the entries of the main menu (and thus let yourself be guided step by step towards the available models in each category). Moreover, do not hesitate to contact our team (by email or directly by phone) as our specialists can easily help you find the appropriate pipe for your husband.

Good morning and thank you for your feedback after your purchase on our online store. On our website, we always specify the dimensions of the articles in the "Characteristics" insert - as it is indeed difficult to realize the size of a product only on pictures. If you need additional information for your next order, do not hesitate to contact our team (either by email or phone), we will be able to provide you with all the information you need and guide you in your future choices.

Hello and thank you for your feedback regarding your order placed on our online store. Your purchase validated on 20/12 was shipped from our premises the next morning (that is to say on 21/12/2021). From that moment on, your package was handed over to La Poste for delivery. Following your message informing us of its non-receipt, we immediately alerted Colissimo so that postal agents could quickly take the necessary actions. Unfortunately, the investigation conducted by the delivery services concluded that this package was lost. Therefore, as indicated in our previous email response, our team immediately proceeded to refund your order. Please do not hesitate to contact us again if you need further information.

Hello and thank you for sharing your comments following the purchase of this Vauen pipe. As with your previous orders via our online store www.pipe.fr, you have 100 days to form an opinion on the received item(s). If this new pipe does not perfectly meet your expectations and you have not yet smoked it, you can therefore return it to us for an exchange or a refund. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to send us your feedback. We are sorry to hear this as we systematically check all items before shipping. All handcrafted creations by artisan Roger Vincent are traditionally hand-carved. Following your message, we confirm that it is indeed possible to return the received pipe if it does not meet your expectations perfectly. Of course, it must still be new (that is to say, never smoked). We also invite you to contact our team directly by email ([email protected]) to know all the return procedures.