Customer reviews of La Pipe Rit

Hello, thank you for taking the time to leave us your feedback about this small Savinelli pipe. We always specify the dimensions of the pipe in the "Characteristics" section because it is indeed difficult to realize the size of an item just from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

Hello and thank you for your feedback following your recent order on our online store. As indicated on the site page, the pipe you chose is indeed without a filter. On this model, it is the sea foam part that takes on the role of the filter. The natural porosity of the foam allows it to absorb a large part of the impurities. Additionally, it has the advantage of not fearing heat, which makes this briar pipe even more interesting. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need further advice.

Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality but it is still difficult to achieve a rendering that perfectly matches the reality of the product once in hand. On the site, we also offer a 360° view that allows you to observe the item from all angles. Looking forward to meeting you directly in our pipe shop in Saint-Claude in the Jura!

Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.

Hello and thank you very much for taking the time to send us this message. We are sorry that the gift wrapping escaped our attention. We will of course forward your message to the team in charge of the packages to improve our services and ensure that this does not happen again. We are also contacting you directly by email to provide you with more details regarding your order.

Hello and thank you for taking the time to give us this feedback. Since 1996, at Pipe Rit, our team is made up of experts, specialists, and passionate about the art of smoking a pipe. We strive daily to select the finest briars from Saint-Claude to offer them in our online store www.pipe.fr. For this, in addition to a precise description of the products, we systematically indicate all the characteristics/dimensions so that you can have the most accurate representation possible. Of course, if the pipe(s) you received do not perfectly meet your expectations, it is always possible to return them for an exchange or a refund. Regarding the finish issue you mentioned, do not hesitate to contact us by email or phone so that we can find a solution.

Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.