La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform regarding the delivery of your package. We are contacting you directly by email to get more information in order to find a solution.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2020
Very good service.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that your new pipes suit you perfectly! Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Very good and very punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
I am fully satisfied with the two pipes, I have known St Claude pipes for a long time. Nothing to complain about, fast delivery everything is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Good delivery time but I had ordered a Jeantet pipe on promotion and when disassembling it before even smoking it, there was white dust inside and the inside of the bowl did not look new unless it was already pre-cooked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
I am satisfied with the delivery of the products, the pipe is great, I would recommend it to anyone, thank you from the bottom of my heart. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
fast, package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Order arrived quite quickly, products in good condition and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
good performing site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Extremely satisfied with the commercial return following an order error on my part. And always excellent products. My exclusive supplier!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Delivery too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
very nice item. fast delivery. good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
The site is very pleasant and ergonomic. However, once the order is placed and validated, it would be easier and more practical to be able to review the order easily by an image rather than just the purchase invoice with details. Especially when making several purchases. Which package is going to be delivered next? - a photo or direct return on the photo published on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
As long as the order is well written, the follow-up is very satisfactory; thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
It's quite interesting, even educational, you learn things. The choice is multiple. After that, it probably lacks stock. Delivery without problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
After the very first uses of my pipe, the separation of the bowl and the ebonite stem proves to be very difficult, even when the pipe is cold
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us your feedback through the Avis-Vérifiés platform. We are contacting you directly by email to discuss your Jeantet pipe and the difficulties you are experiencing with disassembly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Correct service. And quality products. I am satisfied with it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
The pipe is light and suits me very well. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Compliant with the order, correct service and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Very satisfied and I appreciated the service and the presentation of the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Well-constructed site, easy search. Well illustrated and commented. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Order delivered within the announced deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2020
The search engine on the site is a real obstacle to a comfortable purchase. Too bad.
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Response from La Pipe Rit
Hello and thank you very much for your feedback! Your comment is very interesting because it is customer feedback that allows us to continuously improve the features of the website. Since the launch of www.pipe.fr in 2002, we have done everything possible to offer a practical and easy-to-use site. Nevertheless, you are right, the internal search engine can still be improved and we are currently working to make the necessary corrections. Of course, do not hesitate to contact us directly, whether by email or phone, as we can easily guide you in your searches.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
Speed of service and impeccable quality. I pay an extra €2 for delivery with signature and the package was found in my mailbox, so I 'threw' €2 out the window! I am still waiting for a credit or a commercial gesture from them.
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the delivery of your package. As agreed during our phone conversation on 30/04, a credit was issued on the same day. The amount of this credit corresponds to the price difference between the Colissimo delivery 'with signature' and the 'without signature' delivery. No code is necessary, the credit will be automatically taken into account on the cart page when you are logged into your account.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
The stove is a bit large, the order was delivered quickly. I am very satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Small delivery delay understandable given the situation we are currently experiencing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
rushed shipment the documents placed inside arrived folded and crumpled so trash; moreover I paid for a delivery WITH signature and received the package directly in the mailbox WITHOUT signature; too bad........
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Response from La Pipe Rit
Hello and thank you for taking the time to share this information regarding the delivery of your package. In the current context related to Covid-19, Colissimo has forced postal workers to prioritize delivery without signature (that is, directly in the mailbox), in order to avoid physical contact. Furthermore, the documentation you received (tips for smoking a pipe and latest news) is also available on our website. Please feel free to consult them or contact us by email if you cannot find the information you are looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Very good quality-price ratio. However, I find the bowl a bit small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Fast delivery, product as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
A small gift for good customers would be nice...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
good site. Well designed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Practical and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Very good site where you can almost always find what you need.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Compliant, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Slightly lacks clarity, not all products are systematically presented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Fast reception.
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