Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you about your new briar pipe.

Hello and thank you for sharing this information with us through the Avis-Vérifiés platform. Your order dated 11/06 was shipped from our premises the next morning, that is to say on 12/06/2024. As with all previous orders you have made through our online store, we naturally depend on carriers for deliveries. Following your report, a request has been immediately opened with La Poste (Colissimo) services to ensure your package is delivered to you as quickly as possible. Also, we invite you to check your Internet messaging directly as our team has just sent you the latest information provided by La Poste.

Hello and thank you for taking the time to send us these few words through the Avis-Vérifiés platform. We are sorry that you are not completely satisfied with your first order on our site www.pipe.fr. Since the creation of our company in 1996, we have made it a point to ensure the quality of our products and the satisfaction of our customers. As indicated during our previous exchange, we found no manufacturing defect on the pipe you returned to us. We therefore deduced a clumsy use during the disassembly of the pipe's stem. To address your issue, our craftsmen added a reinforcement ring to the end of the stem. Thus, your husband can now continue to enjoy his tobacco. Our team remains at your disposal by email or phone for any further questions.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 28/05/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you have finally received your package and that the ordered items perfectly meet your expectations. We wish you much pleasure in smoking your new pipe sculpted by master pipemaker Roger Vincent.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 23/04/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you received your package only 48 hours after its shipment!

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Savinelli pipe made in Italy does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to access to checkout page because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, do not hesitate to contact us at 33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your online payment.

Hello and thank you for taking the time to leave us your feedback regarding your last order. The metal filter you refer to in your message has an adjustable section. If necessary, you can slightly spread the two legs so that the filter fits better in the bowl of your pipe. By doing this, the filter will perfectly adapt to the diameter of the hole and will stay well in place in your pipe's tube. Do not hesitate to contact our team by email or phone if you need further information or details about this pipe filter.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. In your email dated January 27, your initial request concerned the purchase of activated charcoal filters. In this message, you also indicated that you were surprised that the Peterson pipes you had purchased directly in Ireland were not equipped with an activated charcoal filter. In fact, some Peterson pipes are compatible with a filter and others are not. Naturally, we directed you to the activated charcoal filters we offer in our store. As clearly indicated in the description of these filters (Vauen Dr Perl Junior), they are suitable for all pipes with a 9-millimeter bore. We are sorry to learn now that they do not perfectly meet your expectations. Of course, if these filters do not meet your needs, it is entirely possible to return the box for a refund. Our entire team is at your disposal by email or phone for any clarifications regarding this return.

Hello, thank you for taking the time to send us these few words through the Verified Reviews platform. Following our previous exchanges by phone, emails, and upon receipt of your package, we had your pipe assessed by the master pipers of Saint-Claude. All confirmed that you have overheated your pipe too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate cake to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. Furthermore, we also reminded you that it is essential to regularly clean your pipes using appropriate accessories for pipe maintenance. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. Our entire team remains at your disposal if you need further details or additional advice.