Customer reviews of La Pipe Rit

Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.

Hello and thank you for your feedback regarding this pipe from the Vauen brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this small pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback through the Avis-Vérifiés platform after your purchase on our online store www.pipe.fr. Following our previous email exchanges, we would like to reiterate our apologies for this lack of attention encountered during the preparation of your order. We thank you again for bringing this information to our attention as we were able to correct the situation, proceed with the exchange, and send you the pipe you initially chose. Furthermore, we have refunded you the amount of the return shipping costs you had to pay. Our entire team wishes you much pleasure in smoking your two new pipes!

Hello and thank you very much for taking the time to send us this message through the Verified Reviews platform. Our team immediately validated your order as soon as we received your bank transfer. Thus, we were able to hand over your package to the postal services (the very next morning) so that it could be quickly delivered to you in Belgium. We thank you again for confirming the good receipt of your package. If you encounter difficulties paying online, do not hesitate to contact our team directly by phone during your next order. Our experts will easily guide you and provide you with all the details you may need.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. We are first of all pleased to know that you received your package following your online order. Regarding the second part of your message, we invite you to contact our team directly by email ([email protected]) so that we can discuss the matter and quickly find a solution.

High shipping cost for such a product

Hello and thank you very much for taking the time to leave us this feedback following your purchase in our store in Saint-Claude. We are delighted to know that our team was able to perfectly advise you and present our range of pipes and accessories. Eager to constantly improve our services and optimize customer satisfaction, we confirm that we have taken your comments into account. We will also be very happy to welcome you again in our store La Pipe Rit during your next visit to St-Claude, in the Jura.

We thank you for taking the time to write these few words via Avis-Vérifiés. Like for the previous orders placed on our website, we have taken care to send your order as quickly as possible after validation of your payment by wire transfer. We also obviously rely on the Postal Services for the delivery of the parcel of your order. As specified on our Internet website, gas bottles can only be shipped in mainland France. Unfortunately, the parcel of your order was returned to us by the Belgian Postal Services. Following our mail exchanges, and because you are a long-time customer, we sent the parcel of your order one more time for free. The new shipping fees were therefore offered as compensation for the gas bottles that couldn't be delivered in Belgium. We are however glad to know that you received the parcel of your order. Our team is at your disposal by mail or by phone should you require further information for your next order.

Hello and thank you for taking the time to write these few words following your purchase through our website. The pipe of the month is a concept imagined and proposed by our team at La Pipe Rit for nearly 20 years. Indeed, every month, our specialists select a quality model, made according to the rules of the art and in limited quantity. During our phone conversation, we indeed advised you on the best method to easily disassemble the pipe from your pipes. We also reminded you that it is essential to clean your pipe with suitable cleaners after each smoking. Over time, a dirty pipe will inevitably become clogged due to tar, and it then becomes very complicated to remove the pipe. It is also necessary to regularly clean the metal filter of your pipes to keep it clean and effective. We are at your complete disposal by email or phone if you need additional advice regarding the maintenance of your new pipes.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.