Customer reviews of La Pipe Rit

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello and thank you for taking the time to send us your feedback following your new order on our online store www.pipe.fr. The sea foam pipe you chose is indeed an extra long model (over 30 centimeters). As indicated in the text description and as you could see via our illustrative photos, it is indeed delivered with a black faux leather pouch. This reading pipe is a unique piece that resembles no other as it is a handmade model from Turkey. Our team takes care to systematically pack and secure all items inside each package so that they are perfectly protected for transport. We have duly noted your feedback regarding the presentation of this extremely long pipe and will strive to improve this point in future shipments. We also take this opportunity to wish you a pleasant end of year holiday.

Hello and thank you for taking the time to share your feedback following your last order. Since the launch of our online store in 2002, we have offered several payment options: credit card, bank check, or bank transfer. The security of online payments and the protection of our customers' data are our priorities. To this end, we have partnered with extremely reliable and renowned banking partners in online payments. When you tried to validate your purchase, our bank indeed reported different payment attempts (failed or abandoned) from you. If you encounter difficulties paying online from your computer, you can directly contact our team at 03 84 45 68 02 (Monday to Friday from 10 am to 12 pm and from 2 pm to 6 pm). One of our specialists will easily be able to record your order and provide you with all the details you need.

Hello and thank you for taking the time to write to us following your new order on our online store www.pipe.fr. We are sorry to learn that this pipe from the Vauen brand does not perfectly meet your expectations. Also, following our previous exchanges by email, we immediately forward your comments to the manufacturer so that the quality of future productions is even more precise. Our entire team wishes you much pleasure in enjoying your new 9 mm pipe and remains at your disposal (by email or phone) if you need further details.

Hello and thank you for writing to us through the Avis-Vérifiés platform following our previous exchanges by email. We are sorry to know that this pipe from the French brand Chacom does not meet your expectations perfectly. Also, as indicated in our response, if this new pipe does not suit you and you have not yet smoked it, we invite you to return it to us in its original packaging. We can then have the problem you mentioned analyzed by the manufacturer. Please do not hesitate to contact our team directly if you need further clarification regarding this return. We are at your disposal by phone at 03 84 45 68 02 from Monday to Friday.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. We confirm that Colissimo (the La Poste service dedicated to parcel delivery) delivered your order on 23/09/2023. We are also sorry to learn today (04/10/2023) that the contents of your parcel appear to be damaged. We invite you to contact our team directly by email ([email protected]) and send us photos of the received item so that we can quickly find a solution.

Hello and thank you for your feedback regarding this pipe made in the workshops in Saint-Claude. You are right, it is indeed difficult to realize the size of a product solely from photos, which is why we always specify the dimensions of the items in the "Characteristics" section. When ordering from our online store www.pipe.fr, you have 100 days to return any item (new, in its original packaging) that does not suit you for a refund or exchange for another model. During your next purchase, if you have any doubts, do not hesitate to contact us (whether by email or phone) as we can easily provide you with all the additional details you need and guide you in your future choices.

Hello, thank you for taking the time to send us these few words through the Avis-Vérifiés platform. Following our previous exchanges by phone and email (as well as the attached photos), we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot indeed benefit from the warranty as it is not a manufacturing defect. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarifications.