Customer reviews of La Pipe Rit

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to send us your feedback. We are sorry to hear this as we systematically check all items before shipping. All handcrafted creations by artisan Roger Vincent are traditionally hand-carved. Following your message, we confirm that it is indeed possible to return the received pipe if it does not meet your expectations perfectly. Of course, it must still be new (that is to say, never smoked). We also invite you to contact our team directly by email ([email protected]) to know all the return procedures.

Hello and thank you for taking the time to send us your feedback following your new order. The Saint-Claude pipe you chose is indeed a very beautiful piece. Like all the items we offer through our online store www.pipe.fr, we have taken care to write a complete description and take numerous photos to present the pipe in every detail. In terms of packaging, this pipe was delivered in accordance with its presentation on the website. We included a fabric storage case and carefully arranged everything in a cardboard box in the colors of La Pipe Rit. If you would like an additional box to present this pipe, please do not hesitate to contact our team by email ([email protected]) as we have some very nice boxes available for this purpose. We hope we have answered your request and wish you a pleasant end of year holiday season.

Hello and thank you for taking the time to share your feedback following your recent purchase on www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.