Customer reviews of La Pipe Rit

Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform. Following our previous exchanges by phone and upon receipt of your package, we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarification.