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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 874 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Serious, always someone to listen to advice and answer the phone
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Rating: 1 out of 5
Based on an email exchange (please reread your email from January 30, 2024), I ordered filters for my Peterson pipes. I opened the package and found the total incompatibility of your filters with Peterson pipes. I have therefore lost nearly 20€ with shipping and feel deceived. Best regards
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. In your email dated January 27, your initial request concerned the purchase of activated charcoal filters. In this message, you also indicated that you were surprised that the Peterson pipes you had purchased directly in Ireland were not equipped with an activated charcoal filter. In fact, some Peterson pipes are compatible with a filter and others are not. Naturally, we directed you to the activated charcoal filters we offer in our store. As clearly indicated in the description of these filters (Vauen Dr Perl Junior), they are suitable for all pipes with a 9-millimeter bore. We are sorry to learn now that they do not perfectly meet your expectations. Of course, if these filters do not meet your needs, it is entirely possible to return the box for a refund. Our entire team is at your disposal by email or phone for any clarifications regarding this return.
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Rating: 5 out of 5
Perfect, very happy with the reception of my new pipe, pretty, well-finished, package received quickly, well packed, clean and without flaws. I highly recommend this site. The products are truly perfect and the staff very serious
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Rating: 5 out of 5
good product, fast delivery, I recommend
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Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
No problems, thank you
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Rating: 5 out of 5
Very good welcome
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Rating: 5 out of 5
Excellent. Fast, beautiful products.
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Rating: 5 out of 5
Quality products, fast shipping.
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Rating: 5 out of 5
Easy navigation on the site, fast shipping and quality products
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Rating: 5 out of 5
Satisfied with the order sent quickly
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Rating: 5 out of 5
Thank you La Pipe Qui Rit
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Rating: 5 out of 5
Following the fact that I ruined my old pipe by not following the instructions of a good pipe smoker and especially by not using special pipe tobacco. This was my first pipe in my life that had been given to me. I only used it once a week on Saturday afternoons or Saturday evenings. I sent a photo of my unusable pipe and asked for explanations, by sending an email to La Pipe Rit Saint-Claude about why my pipe had arrived at that state. I greatly appreciated the response from La Pipe Rit to this email which explained to me why my pipe was unusable and especially gave appropriate advice for good pipe smoking usage. And, in the meantime, I had ordered my second stainless steel tobacco jar (small model) which I received before I ruined my first pipe, the package contained the 2024 - 2025 catalog from La Pipe Rit Saint-Claude. Thus, thanks to the catalog sent, I chose as a new pipe, a 9mm Eole Tradition 1 pipe which is normally sold without a metal filter. However, I was surprised to find upon the very quick reception of this pipe that it contained one. I removed it from my pipe because I prefer to smoke a pipe with a 9mm filter. Currently, I am in the terminal phase of breaking in my new pipe. I find the Eole Tradition 1 pipe very pretty. It is a classic traditional pipe and it suits me perfectly as a nearly beginner. With my AMSTERDAMER special pipe tobacco and my new pipe, I have taken to smoking two pipes a day after my lunch and dinner. For me, smoking a pipe after the two main meals of the day has become a moment of pleasure. Even if at the beginning of breaking in my pipe (I chose the three thirds technique), there was very little tobacco inside. Now that I have reached the last third, I can fully enjoy smoking my new pipe with my AMSTERDAMER tobacco. The combination of the two is a delight. Yet, a tobacco shop told me that the pipe tobacco of the AMSTERDAMER brand was stronger than the rolling tobacco of the same brand. For my part, I found the AMSTERDAMER pipe tobacco less strong than the rolling tobacco, with an added subtlety and sweetness of said tobacco that perfectly suits my 9mm Eole Tradition 1 pipe purchased at La Pipe Rit. La Pipe Rit that I recommend to every pipe smoker.
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A
Rating: 5 out of 5
very good thank you
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Rating: 5 out of 5
serious site, fast and careful shipping. I recommend
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Rating: 5 out of 5
Perfect product, fast delivery, thank you
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Rating: 5 out of 5
Well-readable site, delivery times OK. Products conform to the order.
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Rating: 5 out of 5
Everything perfect: product and delivery times
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Rating: 5 out of 5
Excellent product, excellent choice and excellent delivery. I am satisfied.
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Rating: 5 out of 5
Nothing to report!
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Rating: 5 out of 5
Perfect.
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Rating: 5 out of 5
it's a shame that shipping costs as much as the product!
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Rating: 5 out of 5
PERFECT
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Rating: 5 out of 5
Perfect customer service and beautiful products.
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Rating: 5 out of 5
VERY GOOD SERVICE
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Rating: 5 out of 5
Delivered quickly. I am satisfied.
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Rating: 5 out of 5
Beautiful quality, excellent service and fast at the key.
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Rating: 5 out of 5
Clear navigation, a lot of choices, fast delivery
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Rating: 4 out of 5
A machining problem on a pipe that was very quickly resolved with a phone call, with an exchange that was done by mail shortly after: very good customer service. I temper to four stars and not five because the return shipping costs of the defective pipe were at my expense, apart from that excellent pipe house that I recommend.
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Rating: 5 out of 5
Beautiful product
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Rating: 5 out of 5
Perfect communication and follow-up. Fast delivery.
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Rating: 5 out of 5
very good and good choice
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Rating: 1 out of 5
The pipes are of poor quality and the after-sales service has no willingness to apply a commercial gesture in case of a problem.
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Response from La Pipe Rit
Hello, thank you for taking the time to send us these few words through the Verified Reviews platform. Following our previous exchanges by phone, emails, and upon receipt of your package, we had your pipe assessed by the master pipers of Saint-Claude. All confirmed that you have overheated your pipe too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate cake to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. Furthermore, we also reminded you that it is essential to regularly clean your pipes using appropriate accessories for pipe maintenance. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. Our entire team remains at your disposal if you need further details or additional advice.
A
Rating: 5 out of 5
On the other hand, being a regular customer, it would be nice to have free shipping from a certain amount.
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Rating: 5 out of 5
Very good articles and thoughtful advice from attentive staff. Fast and careful delivery. I highly recommend La Pipe Rit.
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Rating: 5 out of 5
Excellent offer, impeccable service
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Rating: 5 out of 5
Excellent pipe, very beautiful model, thank you again for your professionalism. I can't let go of this pipe...
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Rating: 5 out of 5
As usual, everything was perfect. Thank you
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Rating: 5 out of 5
Hello, I am very happy with my Dublin pipe. Very beautiful pipe, pleasant to smoke, the bowl is very large which allows for longer smoking. I love the design of this pipe, your master pipemaker did an excellent job, it's a beautiful success!
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