The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
No receipt of the package and no feedback from the carrier for over a week after opening an incident ticket. Previous orders arrived without problems on time and in good condition.
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Response from La Pipe Rit
Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
Good as usual. Nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2022
Very very disappointed, the straight Saint-Claude pipe I received is not the right one. The length from end to end is only 10.5 cm and the bowl is 1.09 cm. While I wanted a length of 12 cm and a bowl of 2.02 cm. I hope you will take this into account. Hoping for a response from you for a possible arrangement. The delivery time is really too long. Best regards
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your online order. The St-Claude pipe you chose is a limited edition, handcrafted. Therefore, only a few pieces have been produced in the workshop. As indicated on our online store, it is quite normal to see differences in dimensions from one pipe to another. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Pipe came much sooner than expected and but was exactly what I had expected in size and finish.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
Absolutely negative, no after-sales service for warranty or repair, €150 thrown away for nothing and a pipe unusable 4 days after receipt (It burned the filter and all the inside in bakelite. I thought Saint Claude was a specialty of pipes but be careful before ordering by mail from this company. No need to ask me anything else in the future, work on after-sales service.
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Response from La Pipe Rit
Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform. Following our previous exchanges by phone and upon receipt of your package, we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Fast delivery, items well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Order well received, and product as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
serious site and very professional
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Ras Ras ras and ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Very positive quick service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
A pipe well suited for large puffs requires a bowl of 23mm in diameter and a height of nearly 50mm. I really appreciate its horn stem for its natural side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
Item corresponds to the description..pleasant to smoke
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2022
Perfect except for the shipping cost for such a light package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2022
Delivery time OK. Quality of the package perfect. Products very well protected. Thank you and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
No problem, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
well received, happy, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2022
I was able to order without any problem, however, it is difficult if not impossible to cancel an order for another pipe.... which remains pending...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Too bad you can't pay in installments, otherwise very good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2022
Pipe not yet received to this day. In
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Response from La Pipe Rit
Hello and thank you for sharing this new remark through the Verified Reviews platform. Your order dated 29/08 was shipped from our premises the next morning. Then, we naturally depend on the carriers for deliveries. Following our previous exchanges, a request has immediately been opened with the services of La Poste (Colissimo) so that your package is delivered to you as quickly as possible. We also invite you to contact our team directly by email or phone so that we can provide you with the latest information transmitted by La Poste.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Too many out of stock models
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
Reliability and punctuality in order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Beautiful pipes, good shipping and timing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Very good products and considering visiting your shop in St Claude
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2022
Generally good.
I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
Overall I am satisfied with this deal but I would have liked the products inside to be made in France! However, very nice presentation and fast delivery without problems. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Fast shipping and in perfect condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2022
conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Heavy pipe in the mouth for the August 2022 model
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2022
: To provoke in someone SURPRISE mixed with ADMIRATION that's exactly it. It's simply great. I specify that I have been smoking a pipe since the age of 15 and I am 77. I am also satisfied with the corn cob pipe, original, to follow. Bravo keep it up, Best regards, Jean
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Response from La Pipe Rit
Always very good, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2022
Very good site well detailed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Clear and easy to browse
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Response from La Pipe Rit
With your email you announced adding as a gift a pipe sacrifice. I saw the photo, but unfortunately you added a little thing that does not correspond at all with the gift you showed. For this reason, I decided to no longer order my pipes and accessories from your establishment. Delivery #LI047951 of 28/07/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
The site is only partially accessible (visually impaired), the delivery time is respected, the purchased items conform to the descriptions provided, communication with customer service is very good (responsive email replies).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Orders are conforming and processed quickly. However, some products may have slight aesthetic defects (especially the pipes)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
Quality pipe and very elegant. Perfect smoking and draw.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
The pipe is excellent, however, delivery price is absurd
Response from La Pipe Rit
Dear Sir, thank you for taking the time to leave us this feedback following your recent order on our online shop pipeshop-saintclaude.com. Once you have created your account and entered an address, prices are automatically displayed without taxes if that address is non-EU. Regarding shipping to the Ukraine, the cost is 22€. It's the same price for 1 or more pipes. We are actually trying to get the best shipping fees for all the deliveries we send everyday throughout the world. We hope you will appreciate smoking your new pipe "The Lord Of The Rings". Yours sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
Lack of choice for more modest budgets.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2022
Very disappointed with my order.
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that the chosen items do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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