La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
I didn't know there was no filter: too bad.
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2021
I still haven't received my order
I have sent emails and have not received a response to them either
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Response from La Pipe Rit
Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
I never respond in writing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Good, conforming
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2021
I ordered a pipe and was sent another one. Your colleague told me she would add accessories to compensate, but nothing was added, and moreover, I wasn't really okay with being sent another pipe.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Excellent review. No navigation problems.
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Response from La Pipe Rit
Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
No problem, good communication and fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Easy navigation and a wide variety of products.
A larger number of pipe carving blanks would be welcome.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Very good. Beautiful items and perfect packaging.
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Response from La Pipe Rit
Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Very nice well-designed site, full of good advice, you can easily spend a long time discovering everything. Fast delivery even to Switzerland. Small downside for customs fees.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
Very good, good pipe. Thank you.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?
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Response from La Pipe Rit
Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
There is a bit of a lack of choice on sea foam pipes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Delivery was a little slow but other than that no complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Arrived on time without any issues and meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Pleasant shopping site to browse.
The information and advice are very interesting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Beautiful pipe, delivered quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Delivery with a lot of delay due to Collissimo package directed in the wrong direction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
It's very good. Can you have more choices of Dunhill ROOT? Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Pleasant, happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
No issues at this level.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Fast service. Good, too bad there are no pipe tips on your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
The gift was appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
quick execution; good quality-price ratio for the pipe = everything is OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Material conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Nice item, conforms to the description
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Perfect! I order a Falcon, I get a Falcon. Nothing to complain about! Fast shipping, packaging impeccable. Regarding the rest of the site, 'Bravo'! Many wise tips for beginners and practical, functional general presentation. Oh! I forgot one thing, this site has become a reference for long-time pipe smokers like me. Don't buy just any pipe in a tobacco shop. Few will take the time to advise you wisely. Many unfortunately!!! Sell mediocre pipes at prohibitive prices and will recommend just as bad tobacco, (I won't name it, but it's Dutch in a blue pack or small Scottish squares...) that will burn your tongue and disgust you, (at least for a while of smoking the pipe). Come here before doing anything ... Falcon is a good start for novices. Then you will complete and understand. Bravo to this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Great box and beautiful items. I would have given 5 stars if I hadn't been ignored by email AND Instagram (active account) for information. A bit disappointed not to have had any interactions, I also needed advice.
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Our team took care to respond to your email message the next morning (less than 24 hours after your request) in order to quickly provide you with all the elements you needed. For your next order, if you need an immediate response, do not hesitate to contact our team directly by phone. We wish you much pleasure in smoking your new Chacom pipe!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Order perfectly received. Maybe just mention when ordering from abroad (Switzerland) the shipping costs. I had to add CHF 25.00 in customs fees to pick up my package at the Post Office. If you could warn buyers of these potential fees, it would avoid bad surprises ;)
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
Pleasant and light, delivery time fast and respected...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
I received the packaging quite quickly. Everything is well packaged. In terms of use, it's quite easy. The pipe itself is pleasant to hold and smoke with. I recommend it with its cleaning kit to maintain it in the long term.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2021
Hello, shipping and customer relations are perfect. I admit I am a bit disappointed with the support for the Comté pipe, which I find expensive for the result. Thank you.
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Response from La Pipe Rit
Hello and thank you for your various feedback following your purchase on our store www.pipe.fr. This pipe holder was specially designed to showcase the Comté pipes. It is therefore an ideal support to display a pipe from The Lord of the Rings. If it does not fully meet your expectations, you can always return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary return procedures.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
NEUTRAL
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