The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Hello, thank you very much for this very positive feedback and for your new order online. Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
did not receive the package (theft or loss by Colissimo)
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. According to the tracking provided by the postal services, your package was indeed delivered on 02/01/2021 to the address chosen during your online purchase. As indicated during our previous exchanges, we immediately alerted Colissimo to obtain more details about your delivery. We are also contacting you directly by email to provide you with the latest information we received today.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
I navigated quite a bit on the site, compared with others, before placing a first order.
The whole is quite user-friendly and the pipes are well highlighted.
The advice often targets beginners, which is very good. However, more experienced pipe smokers might appreciate more in-depth articles.
I also regret that shipping is not free from a certain order amount. Others do it and it's very appreciated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I already sent an email with the photo of the pipe that is cracked at the connection with the hose... and I have no response. So my opinion is VERY negative. Not serious at all.
Not finding a Saint Claude pipe dealer near my home, I wanted to try and I got really fooled
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the long pipe you ordered from our online store. Following the various photos sent and as indicated during our exchanges, we will send you a new pipe to replace yours. For disassembling your pipes, we advise you to ensure that your hands are positioned close to the junction between the hose and the stem, and to always turn the hose on itself in the same direction as if it were screwed. Do not hesitate to contact our team by email or phone if you need additional advice on the use and maintenance of this reading pipe made in Saint-Claude.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
There is a lack of online tobacco sales
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Response from La Pipe Rit
Hello and thank you for your message following your purchase on www.pipe.fr. In France, the sale of tobacco is highly regulated. Only tobacco shops are authorized to sell tobacco in their stores. It is also prohibited to sell tobacco remotely. For these reasons, you will unfortunately not find tobacco in our online store. We greatly appreciate your internet order and wish you pleasant moments with your new pipes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2020
As usual, the order was processed quickly. The products are impeccable.
Excellent services
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
No problem with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Super beautiful site, clear and functional.
Quality products and very aesthetic, we love it! Efficient customer service and fast delivery.
Only downside... The payment methods.
Paypal should be allowed at least for those residing abroad.
Apart from that
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
well received blanks and conforming to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
good enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Shipping, fast and careful :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
good enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
very satisfied order arrived even early very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Pleasant site to browse
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Matches the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Easy access site, however the size of the pipes is not sufficiently clear. I was surprised by the small size of the product. Reception and deadlines very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
The order made a nice impression. My husband received it for Christmas. He said the wood was soft, the shape of the pipe being unusual amazed him and that it was light and of great capacity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
A good choice of pipes, they respond to your questions, very reactive to my somewhat curious requests at times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
good for speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good product, as described, well packaged, shipped quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very clear site with informed comments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Very fast and careful packaging!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I appreciated being able to track my order on my smartphone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Damaged pipe. Delivery on time.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
I had a problem with a pipe this summer (it stayed in the sun and when I wanted to clean it, it broke) you are not responsible, but is there a way to repair it? Otherwise, the packages arrived well and without issues THANK YOU
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
haven't tried them yet it's a gift for Christmas
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
the order corresponds to what was on the site.
The box was very well protected from potential shocks.
I received the order in a very short time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
efficient service and products that match their description well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Satisfied. Fast delivery, products properly packaged. More moderate shipping costs would encourage more frequent orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Very complete!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
The packaging is very nice.....it's for a Christmas gift so I haven't opened the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
In accordance with the description, very pleasant in the mouth, very good site, a lot of choices, very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Nothing to say for La Pipe Rit, - deadlines, perfect packages - very well packaged - the problem is the carriers, the packages were left abandoned in the hallway of the building,
indecent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
beautiful pipe, but delivery packaging a bit light. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
It's good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Nothing to report, ergonomic and complete site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Order placed more than 15 days ago and still not received. Despite several reminders, no solutions have been proposed to me
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Order, once again in accordance with my request. Receipt of the package within a short time, as I expected. Did not see the carrier who put the package in my mailbox
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