Customer reviews of La Pipe Rit

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
I am satisfied with my last purchase arrived on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Fast shipping but error during the preparation of my order. I received another item. Dispute resolved by phone with pleasant and efficient staff.
Another package sent quickly with a small gift as compensation. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Very well done site, pleasant to visit. As for the delivery, I am just surprised that my order was shipped on July 7 and received only on July 23... but you are not responsible for this delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
It's very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
All good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2020
careful and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
A bit slow to ship but good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Delivery as expected pipe conforms to my expectations pleasant to smoke
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
not very clear as I did not find everything I wanted.
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Response from La Pipe Rit
Hello, we are sorry to hear that you did not find your happiness on our website. During your next order, do not hesitate to contact us directly (by email or phone) as we are located near the manufacturers in Saint-Claude and can easily offer you everything you need (pipes and pipe accessories).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
As usual, fast and careful delivery, but forgot my request for gift wrapping! Otherwise, I am always satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
Pretty site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
very disappointed with your attitude regarding the repair of an obvious defect in your pipe
I find that your approach is absolutely not commercial, charging me €14 for repair and shipping costs for a €64 pipe is very borderline
Regards
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Response from La Pipe Rit
Hello and thank you for sharing your feedback with us. As indicated in our previous email exchanges, this is certainly not a manufacturing defect. In Saint-Claude, our master pipe maker noted that your pipe was particularly dirty in the stem. Not having been cleaned regularly, the fluff was 'stuck' by the tars inside the stem and that is why it detached from the stem. To avoid this, we recommend using suitable cleaning tools more regularly. You will find all our tips for effectively cleaning your pipes in the 'Blog' section of the website www.pipe.fr. Also, we remain at your disposal if you need additional tips.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Good site, good products,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Small impact on the pipe at the bowl level but nothing serious. Satisfied with the product. It remains a pipe at 45 euros.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
Reasonable deadlines. Repair more than correct even if my requests & wishes were not perfectly respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Clear, neat, precise, friendly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Products completely conforming and very well packaged for postal shipping. However, it's a pity that the delivery times are not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Order placed without problem, delivery made on time and good telephone advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Easy access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
I was able to get clarifications by phone about the condition of the pipe chosen from the catalog which surprised me a bit, especially the whitish hue of the bowl.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
The delivery time was correct (1 week after all...) and the pipes meet my expectations. The selection could be more diverse but the prices seem reasonable..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
fast shipping, and quality packaging. Very nice item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
5 stars for the product BUT minus 1 star out of 5 if it includes 5 shipping fees for long delivery times via colissimo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Service and delivery = good.
I would like to point out that I ordered Jeantet pipes a few months ago and I was not happy with them. I decided not to use them anymore.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
I did not receive my order. Very disappointed.
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Response from La Pipe Rit
Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform regarding the delivery of your package. We are contacting you directly by email to get more information in order to find a solution.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2020
Very good service.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that your new pipes suit you perfectly! Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Very good and very punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
I am fully satisfied with the two pipes, I have known St Claude pipes for a long time. Nothing to complain about, fast delivery everything is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Good delivery time but I had ordered a Jeantet pipe on promotion and when disassembling it before even smoking it, there was white dust inside and the inside of the bowl did not look new unless it was already pre-cooked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
I am satisfied with the delivery of the products, the pipe is great, I would recommend it to anyone, thank you from the bottom of my heart. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
fast, package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Order arrived quite quickly, products in good condition and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
good performing site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
delivery on time
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