Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write to us following your first order on our website. We are sorry to learn that, two months after your purchase, you are not entirely satisfied with the product. Upon receipt of your package and the photo you sent us, we took care to have your Tsuge pipe examined directly by the manufacturer. As indicated in our previous email exchanges, your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and gradual cake formation so that a protective layer of carbon forms inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If one feels that a pipe starts to heat up, it is essential to let it cool down or even extinguish it and relight it gently later. After analysis, the pipe masters from Tsuge confirmed that this is not a manufacturing defect. According to our general sales conditions, this situation unfortunately does not allow for warranty coverage. Our entire team remains at your disposal and is listening if you need further clarification.

Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store www.pipe.fr did not meet your expectations. Since the opening of our store in 1996, customer satisfaction has always been our number one priority. The Saint-Claude pipe you chose is a handcrafted product designed according to the rules of the art by master pipemakers. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us. We can then proceed with an exchange or a refund according to your preference. Do not hesitate to contact our team (whether by email or phone), we will provide you with all the additional details you may need and guide you in your future choices to find the pipe that will suit you perfectly.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!