Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write to us following your new order on our online store www.pipe.fr. We are sorry to learn that this pipe from the Vauen brand does not perfectly meet your expectations. Also, following our previous exchanges by email, we immediately forward your comments to the manufacturer so that the quality of future productions is even more precise. Our entire team wishes you much pleasure in enjoying your new 9 mm pipe and remains at your disposal (by email or phone) if you need further details.

Hello, thank you for taking the time to send us these few words through the Avis-Vérifiés platform. Following our previous exchanges by phone and email (as well as the attached photos), we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot indeed benefit from the warranty as it is not a manufacturing defect. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarifications.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Furthermore, I confirm that we have received your email and have immediately provided all the answers to your questions. As indicated in our email, our specialists conducted numerous tests by taking samples of pipe cleaners from different bags in our stock. We found no unusual problems. We have been selling these pipe cleaners through our website for over 15 years and all our customers have always been very satisfied with this product. Moreover, our manufacturer has been the same for years and the design of the pipe cleaners has remained strictly identical to the original. Please feel free to contact our team directly by phone if you wish to discuss the subject further.

Hello and thank you for your feedback regarding your last purchase on our online store. To better understand how the pipe-reamer you just acquired works, we have actually created a video tutorial that explains step by step how to use it. You can watch this video on our YouTube channel, directly at this address: https://bit.ly/pipereamer. Also, feel free to contact our team by email or phone if you need further clarification.

Hello and thank you for taking the time to give us your feedback following your online order. We will pass your comments to the Chacom workshop so that this point can be improved in future pipe productions. Also, we take this opportunity to wish you pleasant tastings with this new pipe.