Customer reviews of La Pipe Rit

4,9 /5

Based on 16 964 published reviews

5 15,2k 89% 4 1 371 8% 3 268 2% 2 54 0% 1 109 1%

Summary of reviews

La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 05/09/2023 à 05h59 following a purchase from 24/08/2023

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Acheteur Vérifié

Published on 02/09/2023 à 13h43 following a purchase from 24/08/2023

Great choice of pipes. Quality products.

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Acheteur Vérifié

Published on 24/08/2023 à 10h31 following a purchase from 30/07/2023

Manufacturing defect. After exchanging with customer service, it turns out that nothing will be done to replace the defective material, which apparently is not defective according to pipe rit, even though I sent a photo to support. A regular customer for 5 years, it's a shame.

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Response from La Pipe Rit Published on 25/08/2023

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Furthermore, I confirm that we have received your email and have immediately provided all the answers to your questions. As indicated in our email, our specialists conducted numerous tests by taking samples of pipe cleaners from different bags in our stock. We found no unusual problems. We have been selling these pipe cleaners through our website for over 15 years and all our customers have always been very satisfied with this product. Moreover, our manufacturer has been the same for years and the design of the pipe cleaners has remained strictly identical to the original. Please feel free to contact our team directly by phone if you wish to discuss the subject further.

Acheteur Vérifié

Published on 21/08/2023 à 17h33 following a purchase from 06/08/2023

Delivery well received and product compliant, as always!

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Acheteur Vérifié

Published on 21/08/2023 à 17h17 following a purchase from 08/08/2023

Delivery time too long when paying by mandate. But very satisfied with the product.

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Acheteur Vérifié

Published on 20/08/2023 à 13h10 following a purchase from 10/08/2023

Hello. The presentation and navigation on your site are perfect. The same goes for deadlines and order execution. I can't say the same about the 'Senior pipe-reamer' purchased recently. At the risk of sounding foolish, I absolutely did not understand how to use it. Please provide me with instructions on how to use it. Otherwise, I will return this item, even disassembled. As Confucius said, 'He who asks a question is a fool for a minute; he who does not ask is a fool for life.'

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Response from La Pipe Rit Published on 21/08/2023

Hello and thank you for your feedback regarding your last purchase on our online store. To better understand how the pipe-reamer you just acquired works, we have actually created a video tutorial that explains step by step how to use it. You can watch this video on our YouTube channel, directly at this address: https://bit.ly/pipereamer. Also, feel free to contact our team by email or phone if you need further clarification.

Acheteur Vérifié

Published on 20/08/2023 à 10h37 following a purchase from 24/07/2023

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Acheteur Vérifié

Published on 18/08/2023 à 14h34 following a purchase from 10/08/2023

Very well in accordance with the order
Very nice pipe, too bad the engraving is a bit messed up!
Fast delivery despite the weight of August 15
Thank you

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Response from La Pipe Rit Published on 21/08/2023

Hello and thank you for taking the time to give us your feedback following your online order. We will pass your comments to the Chacom workshop so that this point can be improved in future pipe productions. Also, we take this opportunity to wish you pleasant tastings with this new pipe.

Acheteur Vérifié

Published on 17/08/2023 à 12h38 following a purchase from 07/08/2023

Pipe of excellent quality, arrived in very good packaging. Thank you very much for your work.

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Acheteur Vérifié

Published on 16/08/2023 à 19h38 following a purchase from 08/08/2023

Good presentation of products. Impeccable shipping logistics. The ordered product is good.

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Acheteur Vérifié

Published on 16/08/2023 à 18h14 following a purchase from 04/08/2023

very nice pipe but on the site it was given for a bowl of 7.3 cm while the bowl is 6 cm. but it remains an excellent pipe. Thank you CLAIRE

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Acheteur Vérifié

Published on 12/08/2023 à 16h45 following a purchase from 13/07/2023

Unfortunately, I can't find THE pipe...

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Acheteur Vérifié

Published on 09/08/2023 à 14h20 following a purchase from 17/07/2023

Shipment was despatched promptly and securely and arrived Down Under in good time.

Acheteur Vérifié

Published on 03/08/2023 à 20h51 following a purchase from 19/07/2023

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Acheteur Vérifié

Published on 10/07/2023 à 14h32 following a purchase from 28/06/2023

Always just as good

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Acheteur Vérifié

Published on 07/07/2023 à 16h55 following a purchase from 14/06/2023

Well packaged and everything is aesthetic.

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Acheteur Vérifié

Published on 03/07/2023 à 21h25 following a purchase from 14/06/2023

Great choice and quality products. Too bad we can't use a payment application like Payconiq by Bancontact.

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Acheteur Vérifié

Published on 26/06/2023 à 14h08 following a purchase from 17/06/2023

Products conforming to my request and punctual delivery

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Acheteur Vérifié

Published on 25/06/2023 à 10h18 following a purchase from 12/06/2023

Very satisfied.

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Acheteur Vérifié

Published on 19/06/2023 à 18h23 following a purchase from 29/05/2023

I give you 4 stars since it is my first experience with you. I have to say that I received my order quickly well packed and in perfect condition. Navigating through your site is a real pleasure!
Keep up the good work. I will definitely come back with a new order!

Acheteur Vérifié

Published on 16/06/2023 à 08h12 following a purchase from 31/05/2023

Too bad you can't return a product if you no longer have the original packaging

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Acheteur Vérifié

Published on 14/06/2023 à 11h30 following a purchase from 30/05/2023

Fast delivery in accordance with the order

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Acheteur Vérifié

Published on 09/06/2023 à 11h49 following a purchase from 31/05/2023

Nothing to report.

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Acheteur Vérifié

Published on 05/06/2023 à 05h09 following a purchase from 05/05/2023

very good

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Acheteur Vérifié

Published on 01/06/2023 à 16h25 following a purchase from 20/05/2023

No problems either with the order or with the receipt
A loyal customer for some time, I am always faithful

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Acheteur Vérifié

Published on 14/05/2023 à 15h17 following a purchase from 27/04/2023

Super fast to receive the pipe, but I would have liked to have a notification upon shipping, because with all the fake emails from carriers asking for payment (scam), it would have been good to have this info to avoid being fooled.

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Response from La Pipe Rit Published on 15/05/2023

Hello and thank you very much for your feedback following your recent order on pipe.fr. We are delighted to know that you have received your new Lord of the Rings pipe. For each of your orders, it is possible to find all tracking information directly on your customer account (section 'Account' then 'Details of my orders'). Of course, as soon as your package has been handed over to La Poste, we also sent you an email to allow you to track the progress of the Colissimo delivery. Our entire team wishes you pleasant tastings with your new long pipe and remains at your disposal (by email or phone) if you need further advice.

Acheteur Vérifié

Published on 10/05/2023 à 20h03 following a purchase from 26/04/2023

Pleasant order..very good reception quite fast

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Acheteur Vérifié

Published on 05/05/2023 à 12h53 following a purchase from 26/04/2023

It is impossible to get a good draw of garlic by sucking or blowing into the pipe...!

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Response from La Pipe Rit Published on 05/05/2023

Hello and thank you for taking the time to send us your comments following your last purchase online. The issue you are experiencing with your pipe may be due to several factors: a piece of tobacco stuck in the stem or in the pipe, the use or not of a pipe filter, or even a too tight packing for example. We invite you to contact our team directly by phone or email. This way, we can provide you with all the advice you need to make the most of this Falcon pipe.

Acheteur Vérifié

Published on 04/05/2023 à 20h58 following a purchase from 20/04/2023

The site is well made. It provides good basic information for a beginner. I learned a lot about the art of using a pipe. I really smoke less and better.

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Acheteur Vérifié

Published on 27/04/2023 à 15h37 following a purchase from 11/04/2023

Great but lacks clarity on the categorization of items.

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Acheteur Vérifié

Published on 25/04/2023 à 12h33 following a purchase from 03/04/2023

Impeccable service as usual.

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Acheteur Vérifié

Published on 23/04/2023 à 17h43 following a purchase from 31/03/2023

cannot access my account,when normally this is fine.a wide variety of goods at reasonable prices.

Response from La Pipe Rit Published on 24/04/2023

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to login to your account because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, we changed your login information so you can access to your account more easily. Do not hesitate to contact us at +33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your login to your account.

Acheteur Vérifié

Published on 19/04/2023 à 09h12 following a purchase from 03/04/2023

No comment

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Acheteur Vérifié

Published on 14/04/2023 à 22h36 following a purchase from 04/04/2023

Delivery in accordance with my order, received material suits me perfectly

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Acheteur Vérifié

Published on 14/04/2023 à 19h45 following a purchase from 30/03/2023

Navigation on the site is correct, delivery time is good and my satisfaction with the orders is correct.

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Acheteur Vérifié

Published on 11/04/2023 à 00h08 following a purchase from 02/04/2023

Satisfied

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Acheteur Vérifié

Published on 08/04/2023 à 14h27 following a purchase from 23/02/2023

In the end, I was misled because several models in carbon finish were offered at the same time and some did not have the option to add a filter. So I was looking for a model with a filter; and I ended up with a pipe without a filter that I ultimately cannot use. Since I wanted a model with a filter!
Moreover, I did order filter boxes on the side but unfortunately they do not fit in the pipe I ordered. A pipe over 130 euros that I will not use. So I do not recommend and I will not recommend.
And this is the first time that this kind of mishap has happened to me on the Internet so I hold the site responsible for confusing information. Especially since it is supposedly possible to select only pipes with filters.
In short, disappointing experience and I will not recommend. Unless there is responsiveness and a search for a solution from 'the laughing pipe'
In any case, I am not laughing.

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Response from La Pipe Rit Published on 11/04/2023

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe from the Chacom brand made in Saint-Claude does not meet your expectations perfectly. On our website, it is clearly indicated that this model is intended to be smoked without a filter. Therefore, it is indeed not possible to install a 9 mm filter inside. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Acheteur Vérifié

Published on 07/04/2023 à 23h12 following a purchase from 22/03/2023

Playful and easy.

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Acheteur Vérifié

Published on 31/03/2023 à 09h47 following a purchase from 06/03/2023

Clear and precise site.

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Acheteur Vérifié

Published on 29/03/2023 à 14h13 following a purchase from 06/03/2023

I am a bit disappointed because I was expecting a pipe lighter.
Disabled, I need both hands and I keep my pipe in my mouth, this one is a bit heavy for that.

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