Customer reviews of La Pipe Rit

Hello and thank you for leaving us these words following your new order on our website. We are not sure we fully understand the meaning of your message. In order to respond to you accurately, we invite you to contact our team directly by email or by phone. We will be happy to discuss with you and answer all your questions.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to hear that this slim cigarette holder from the Chacom brand you chose does not meet your expectations. Of course, if it does not suit your cigarettes, you can return it to us for an exchange or a refund. If you have any doubts via our website, please do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following the receipt of your new pipe. We are contacting you right away by email to find a quick solution.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Eole pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this review following your first order online. Indeed, as specified on our site, the flint stones you chose are compatible with Sarôme, Corona, and Savinelli lighters sold on our online store www.pipe.fr. However, you have clearly not purchased a lighter from La Pipe Rit, and we do not therefore know the exact model you already possess. Do not hesitate to contact us directly during your next purchase: our team will be happy to advise you in advance and guide you towards the flint stones suitable for your lighter.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store www.pipe.fr.

Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store www.pipe.fr did not meet your expectations. Customer satisfaction has always been our number one priority since we opened our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of the tobacco pot you received. Moreover, the abrasive pipe cleaners you selected do indeed live up to their name. They are designed for deep cleaning and therefore scratch more than classic chenille cleaners. However, you are right, it is not necessary to insist too much in the bottom of the bowl as this could leave a mark after passing the pipe cleaner. For your next purchase on our website, do not hesitate to contact us in advance. We will be happy to guide you in choosing accessories suited to your needs.

Hello and thank you for taking the time to write these few words following your last purchase on www.pipe.fr. We are sorry to learn that this pipe from the German brand (created by designer Markus Bischof) does not fully meet your expectations. Like all pipes from the Vauen Caro collection, the model you chose is designed with a briar bowl and an acrylic stem. We confirm that it is not resin but wood. The craftsman then applied a black lacquer to bring more originality. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), our team can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understood the meaning of your comment. Additionally, we received an email from you indicating that you made a mistake. To clarify your message, we invite you to contact our team directly by phone at 03 84 45 68 02. One of our specialists will then be able to provide you with all the answers you may need.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.

Dear Madam, thank you for taking the time to leave us this message through the Avis-Vérifiés platform. Your order placed on November 27th was shipped from our store on November 28th. We also obviously rely on the Postal Services for the delivery of parcels. We are sorry to learn that the Postal Services commissioned to deliver the parcel of your order did not meet your expectations. We indeed regularly ship parcels to the United States of America, and our customers are satisfied. Following our previous mail exchanges, we informed the Postal Services about that inconvenience so that it will not happen again. We are also glad to know that the pipe you ordered was not damaged during its delivery. As indicated in our previous message, you benefit from free shipping fees for your next order on our website. We wish you a pleasant smoking experience with your new french pipe.

Dear Sir, thank you for taking the time to leave us this feedback following your recent order on our online shop pipeshop-saintclaude.com. To remove the stem of your pipe, you first have to hold the pipe with one hand on the shank and the other on the stem, so that they are as close as possible to the junction between both parts (shank and stem). Then, you can turn the stem on itself (always in the same direction) as if it was screwed to the shank, while slightly pulling it at the same time to remove it. Please be careful to stay in the axis so as not to damage the shank and the tenon of your pipe. We also remind you that it is necessary to clean your pipe with the appropriate pipe-cleaners after each tobacco tasting. Over time, a dirty pipe will get clogged because of tar, and it will therefore be difficult to remove the stem. We stay at your disposal by mail or phone, should you require further information regarding the maintenance of your new pipe.

Hello and thank you for taking the time to give us this feedback following your recent order. As agreed during our last exchanges by email, we kindly offered you several thank-you gifts following your purchases. Furthermore, we confirm that you also benefited from free shipping on your last order made through our website www.pipe.fr. Since 2011, our store La Pipe Rit has been the official distributor of the Vauen brand in France. Also, the two exceptional models you have just acquired are, in every respect, of absolutely remarkable quality. We are honored that they are now in your hands and we wish you much pleasure in smoking your new Vauen pipes. Please do not hesitate to contact our team directly by phone if you need any further information.

Hello and thank you for your feedback regarding this pipe from the Eole brand that you chose from our online store. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this message through the Verified Reviews platform. We have also taken note of your email on this subject and have immediately provided a response in order to find a solution. Furthermore, our entire team is delighted to know that you have received your special order. We wish you much pleasure in smoking this new Vauen pipe!

Hello and thank you for taking the time to give us this feedback following your last purchase on our online store www.pipe.fr. Your order was prepared by our team and the package was quickly handed over to the postal services for shipment. As with any delivery to Switzerland, customs checks may be carried out on packages coming from France. We are also pleased to know that you have finally received your package. We wish you much pleasure in smoking your new pipes from Saint-Claude.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Each order is prepared and then systematically checked by two people from our team. This double verification allows us to minimize errors before the packages are shipped from our premises. Also, we will contact you immediately by email to get more information regarding the receipt of your order.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes from the Jeantet brand (made in France) do not fully meet your expectations. Very responsive, our team systematically responds to all inquiries and specific requests by email. Of course, for more convenience, we are also reachable directly by phone from Monday to Friday. When making your next purchase through our website, do not hesitate to contact us in advance (whether by email or phone), so we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you very much for your feedback. We are delighted to learn that your new pipe brings you complete satisfaction. Since 1999, we have indeed been very happy to offer Pierre Morel's creations in our shop. Like many artisans, Mr. Pierre Morel prefers to devote all his time and energy to the quality of manufacturing his pipes (rather than their presentation as the latter obviously has no impact on the quality of smoking). On www.pipe.fr, we can particularly advise you on leather cases that will allow you to store and transport your pipe. Do not hesitate to contact our team if you need advice on choosing the appropriate storage pouch.

Hello and thank you for your feedback regarding this pipe from the Savinelli brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Our team has received your pipe and has immediately taken the necessary steps to resolve your issue. We also invite you to check your inbox as a Colissimo tracking email has been sent to you to allow you to follow the progress of this new delivery. We wish you much pleasure in smoking this pipe from Saint-Claude.

Hello and thank you for your feedback following your last order. We do not yet have a system that would automatically reward the loyalty of our customers on the website. However, your comment is very relevant. Therefore, we will study this carefully and hope to implement this kind of technical evolution on our online store.

Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality, but it is indeed difficult to achieve a rendering that perfectly matches the reality of the product once in hand. Besides the photos, it is also indicated in the descriptive text that this Vauen pipe has a lacquered finish (metallic gray). If this does not fully meet your expectations, it is always possible to return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary procedures for this return.

Hello and thank you for taking the time to give us this feedback following your recent online order. The Saint-Claude pipe you just acquired is a short model of small size. As a result, the smoke will necessarily be hotter in the mouth than on a standard-sized model. Furthermore, it is also possible to smoke without a filter if you prefer to achieve an even smoother draw. In any case, do not hesitate to contact our team directly by email or phone, we can provide you with all the details you need.

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. As indicated in our previous email exchanges, we invite you to return your pipe so that a qualified craftsman from Saint-Claude can make the correction for free. This will allow you to continue smoking your pipe without it deteriorating further. Our entire team remains at your disposal if you need further clarification.

Hello and thank you for taking the time to write to us about your recent order. The Saint-Claude pipe you just acquired has a special, very solid assembly called 'spigot'. To fit the pipe and ensure it holds perfectly with the body of the pipe, you just need to fit it together firmly. Indeed, with this type of assembly, it is necessary to push the pipe well so that it fits into the mortise. To provide you with more information, our team will contact you directly at your email address right away.

Hello and thank you for these various feedbacks following your purchase on our store www.pipe.fr. We are delighted to know that the items and advice visible on our website have been useful to you. As indicated during our previous email exchanges, the silver ring (located at the end of the stem of your pipe) can be cleaned very easily. The simplest solution is to use a tiny bit of toothpaste and gently rub the ring with a clean cloth. Our team remains at your disposal if you need more information. We wish you much pleasure in smoking this magnificent pipe.

Hello, thank you for taking the time to leave us your feedback following your last purchase on our online store. As we specified on the item's description page, this Saint-Claude pipe has been partially sanded by the craftsman. This original finish makes each pipe absolutely unique. Of course, as always, if the pipe you received does not fully meet your expectations and you have not yet used it, you can always return it for an exchange or refund. In this case, we invite you to contact us directly by email to know all the return procedures.

Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 01/13/2021 was shipped from our premises on the same day. Then, we obviously depend on the delivery services and any customs checks. Even though delivery to Switzerland is generally quite fast, this customs clearance can sometimes lead to longer shipping delays. Also, we will contact you immediately by email to provide you with all the information regarding your parcel in transit.

Hello and thank you for your recent order on our online store. We have taken note of your message regarding your inquiry about the filters for the pipe. Our team has just provided you with all the answers directly by email. For your future purchases on the website, do not hesitate to contact us directly by phone as we can immediately provide you with all the additional advice you need.

Hello, thank you for taking the time to leave us your opinion about this small French pipe from the Jeantet brand. If it does not fully meet your expectations, it is indeed possible to proceed with an exchange or a refund. Of course, this is possible if the pipe is still new and not smoked. In this case, we invite you to contact us directly by email to know all the return procedures.

Hello and thank you for taking the time to leave us your comments following your online order. We completely understand your dissatisfaction regarding the visible sticker on the packaging of the Vauen Zeppelin pipe. In the future, we will ensure that this does not happen again (no label will be placed on this rigid case). We will also contact you directly by email to provide you with more information.

Hello and thank you for your message sent via Avis-Vérifiés. As indicated during our various email exchanges, BPost (that is, the Belgian Post) has indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered during this November 2020. According to the information provided by the carrier (which we naturally depend on), the situation is improving and the parcels in transit will be delivered to our customers in Belgium quickly. Please feel free to contact us directly by phone if you need more information.

Hello and thank you for taking the time to leave us your feedback following your last order placed on our online store www.pipe.fr. During this last order, we confirm that you did not pay French VAT. Indeed, our website automatically calculates the amounts to display excluding tax based on the delivery address provided (in Switzerland for example but also everywhere else outside the European Union). In this case, our customers therefore systematically benefit from tax-free payment. Then, in accordance with the regulations in force in each country (and as indicated in our T&Cs), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information about your order content.

Hello, thank you for your feedback following your recent order on www.pipe.fr. The amount of shipping costs is automatically calculated on the cart page based on the delivery address provided. For example, for delivery in France, the shipping cost via Colissimo (package delivered to the mailbox, without signature) is €5.50, regardless of the number and weight of the ordered items. We are also considering the possibility of delivery to relay points. This solution should be implemented in the coming months, which will further reduce shipping costs.

Hello and thank you for your feedback through the Avis-Vérifiés platform. Following the photo you sent us by email, we will immediately send you new packaging for the different pipes in your order. At the same time, we are also escalating the information to the postal services to prevent this from happening again. See you soon on www.pipe.fr