English 
Français 
A
Rating: 4 out of 5
very good
Translated reviews
Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 964 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Thank you for the fast and efficient shipping
Translated reviews
A
Rating: 4 out of 5
Light. Good draw. But new and therefore not yet well 'broken in'
Translated reviews
A
Rating: 4 out of 5
Completely correct
Translated reviews
A
Rating: 4 out of 5
I received the item from my order in good condition and very quickly. As it is a gift for Christmas, the package has not yet been opened.
Translated reviews
A
Rating: 4 out of 5
Fast and compliant shipping, thank you
Translated reviews
A
Rating: 3 out of 5
The package arrived well but the gift wrapping was not great, I had to redo it
Translated reviews
A
Rating: 4 out of 5
Deadlines respected
Translated reviews
A
Rating: 4 out of 5
Shop is great, very cool and love the verity. Delivery tracking could be better only suggestion.
A
Rating: 4 out of 5
It's a shame that the inscriptions Sherlock Holmes and Peterson are not better engraved. Almost invisible.
Translated reviews
A
Rating: 3 out of 5
Laborious payment
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your online order. On our online store www.pipe.fr, we offer different payment solutions for orders. It is possible to pay by credit card, bank check, or bank transfer. Our team is at your complete disposal by phone if you need help finalizing your purchases. Therefore, do not hesitate to contact us directly for your next orders. We also wish you much pleasure in smoking your new Vauen pipe!
A
Rating: 4 out of 5
Package slightly damaged upon arrival but everything was there, fast delivery and always top-notch products.
Translated reviews
A
Rating: 4 out of 5
Package well packaged and received on time
Translated reviews
A
Rating: 4 out of 5
pipe good so far, fabric case not suitable
Translated reviews
A
Rating: 4 out of 5
Fast delivery. I had requested that my order be wrapped in gift paper but it wasn't, so I was very disappointed.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to send us this message following your online order. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe. Please feel free to contact us by email or phone if you need further details regarding the use or maintenance of your Chacom pipe.
A
Rating: 4 out of 5
The gift wrapping is really poorly done, it doesn't look classy at all, I regret the 2 euros. I will have to redo it. I haven't opened the package yet to check the pipe. We'll see at Christmas
Translated reviews
A
Rating: 4 out of 5
Good as usual. Nothing to report
Translated reviews
A
Rating: 3 out of 5
Tiny cleaning products... Each no longer appears How does valentin locked heather of Ceramic?
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone to continue the exchange.
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 3 out of 5
Mixed review: this is the Eole Flammée 2 pipe priced at 145 euros. While the line is elegant and conforms to the description and what I was looking for, it nevertheless has a manufacturing defect that should have disqualified it: the drilling of the pipe has damaged about 1 mm of the base of the bowl facing it. I am surprised that this escaped the verifications. This is the first time I see this type of clumsiness which nevertheless corroborates its 'unique exemplary' touted in the description.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
A
Rating: 4 out of 5
Pipe came much sooner than expected and but was exactly what I had expected in size and finish.
A
Rating: 3 out of 5
Customs fees too high! Too bad
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
A
Rating: 4 out of 5
Fast delivery, items well protected.
Translated reviews
A
Rating: 4 out of 5
Order well received, and product as described.
Translated reviews
A
Rating: 4 out of 5
serious site and very professional
I am satisfied
Translated reviews
I am satisfied
A
Rating: 4 out of 5
Ras Ras ras and ras
Translated reviews
A
Rating: 4 out of 5
Very positive quick service
Translated reviews
A
Rating: 3 out of 5
Regarding the 9 mm White Elephant filters, after 2 to 3 uses, they sometimes lose their ceramic tip in the pipe stem! No other comments for the rest.
Translated reviews
Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this comment following your online order. Our team will check the integrity of our stock to ensure that each product is perfect. Meanwhile, we will forward your information directly to our supplier. Regarding this pipe filter, it is indeed recommended to change it every 3 pipes or so. However, depending on the size of your bowl and the tobacco you smoke, it may be necessary to replace it even more regularly. Please feel free to contact us (by email or phone) if you need more information.
A
Rating: 4 out of 5
A pipe well suited for large puffs requires a bowl of 23mm in diameter and a height of nearly 50mm. I really appreciate its horn stem for its natural side.
Translated reviews
A
Rating: 3 out of 5
- no information on the use of the cleaning product - the box of 100 filters was not sealed with adhesive tape
Translated reviews
Response from La Pipe Rit
Hello and thank you for sharing your comments through the Avis-Vérifiés platform. All the information about the cleaning product you chose is available on our website, directly on the product page. We invite you to refer to it if you need details about its use. Meanwhile, you can of course contact our team by email or phone as one of our advisors can easily provide all the answers to your questions.
A
Rating: 4 out of 5
Item corresponds to the description..pleasant to smoke
Translated reviews
A
Rating: 4 out of 5
Nothing to report
Translated reviews
A
Rating: 3 out of 5
HOW IS IT THAT I DO NOT HAVE A FILTER SYSTEM ON THE PIPES YOU RENOVATED ?????
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to send us these few words through the Verified Reviews platform. As agreed in the quote you validated, the workshop has carried out the various repairs on your pipes so that you can use them again for many years. We also invite you to contact our team directly by email or phone if you have any questions/comments on this subject.
A
Rating: 4 out of 5
Perfect except for the shipping cost for such a light package
Translated reviews
A
Rating: 3 out of 5
Hello the pipe is pretty and light.
In the photo you show us it is signed while the one we receive is not. ????
Translated reviews
In the photo you show us it is signed while the one we receive is not. ????
Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your order. The St-Claude pipe you chose is a limited series, handcrafted. Therefore, only a few pieces have been produced in the workshops. According to your message, it seems that the craftsman forgot to make the marking (visible on the side of the briar stem). Also, we can of course ask the craftsman to do what is necessary for this engraving to be made. For this, I invite you to contact our team directly by email or phone.
A
Rating: 4 out of 5
Delivery time OK. Quality of the package perfect. Products very well protected. Thank you and see you soon.
Translated reviews
A
Rating: 4 out of 5
No problem, thank you!
Translated reviews
A
Rating: 4 out of 5
well received, happy, thank you
Translated reviews
A
Rating: 4 out of 5
I was able to order without any problem, however, it is difficult if not impossible to cancel an order for another pipe.... which remains pending...
Translated reviews
A
Rating: 4 out of 5
Too bad you can't pay in installments, otherwise very good quality.
Translated reviews