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Rating: 4 out of 5
It's a shame that the inscriptions Sherlock Holmes and Peterson are not better engraved. Almost invisible.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Laborious payment
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your online order. On our online store www.pipe.fr, we offer different payment solutions for orders. It is possible to pay by credit card, bank check, or bank transfer. Our team is at your complete disposal by phone if you need help finalizing your purchases. Therefore, do not hesitate to contact us directly for your next orders. We also wish you much pleasure in smoking your new Vauen pipe!
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Rating: 4 out of 5
Package slightly damaged upon arrival but everything was there, fast delivery and always top-notch products.
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Rating: 4 out of 5
Package well packaged and received on time
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Rating: 4 out of 5
pipe good so far, fabric case not suitable
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Rating: 4 out of 5
Fast delivery. I had requested that my order be wrapped in gift paper but it wasn't, so I was very disappointed.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message following your online order. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe. Please feel free to contact us by email or phone if you need further details regarding the use or maintenance of your Chacom pipe.
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Rating: 4 out of 5
The gift wrapping is really poorly done, it doesn't look classy at all, I regret the 2 euros. I will have to redo it. I haven't opened the package yet to check the pipe. We'll see at Christmas
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Rating: 4 out of 5
Good as usual. Nothing to report
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Rating: 3 out of 5
Tiny cleaning products... Each no longer appears How does valentin locked heather of Ceramic?
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Response from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone to continue the exchange.
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Rating: 4 out of 5
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Rating: 3 out of 5
Mixed review: this is the Eole Flammée 2 pipe priced at 145 euros. While the line is elegant and conforms to the description and what I was looking for, it nevertheless has a manufacturing defect that should have disqualified it: the drilling of the pipe has damaged about 1 mm of the base of the bowl facing it. I am surprised that this escaped the verifications. This is the first time I see this type of clumsiness which nevertheless corroborates its 'unique exemplary' touted in the description.
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Pipe came much sooner than expected and but was exactly what I had expected in size and finish.
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Rating: 3 out of 5
Customs fees too high! Too bad
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
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Rating: 4 out of 5
Fast delivery, items well protected.
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Rating: 4 out of 5
Order well received, and product as described.
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Rating: 4 out of 5
serious site and very professional
I am satisfied
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I am satisfied
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Rating: 4 out of 5
Ras Ras ras and ras
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Rating: 4 out of 5
Very positive quick service
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Rating: 3 out of 5
Regarding the 9 mm White Elephant filters, after 2 to 3 uses, they sometimes lose their ceramic tip in the pipe stem! No other comments for the rest.
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this comment following your online order. Our team will check the integrity of our stock to ensure that each product is perfect. Meanwhile, we will forward your information directly to our supplier. Regarding this pipe filter, it is indeed recommended to change it every 3 pipes or so. However, depending on the size of your bowl and the tobacco you smoke, it may be necessary to replace it even more regularly. Please feel free to contact us (by email or phone) if you need more information.
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Rating: 4 out of 5
A pipe well suited for large puffs requires a bowl of 23mm in diameter and a height of nearly 50mm. I really appreciate its horn stem for its natural side.
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Rating: 3 out of 5
- no information on the use of the cleaning product - the box of 100 filters was not sealed with adhesive tape
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Response from La Pipe Rit
Hello and thank you for sharing your comments through the Avis-Vérifiés platform. All the information about the cleaning product you chose is available on our website, directly on the product page. We invite you to refer to it if you need details about its use. Meanwhile, you can of course contact our team by email or phone as one of our advisors can easily provide all the answers to your questions.
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Rating: 4 out of 5
Item corresponds to the description..pleasant to smoke
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Rating: 4 out of 5
Nothing to report
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Rating: 3 out of 5
HOW IS IT THAT I DO NOT HAVE A FILTER SYSTEM ON THE PIPES YOU RENOVATED ?????
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Response from La Pipe Rit
Hello and thank you for taking the time to send us these few words through the Verified Reviews platform. As agreed in the quote you validated, the workshop has carried out the various repairs on your pipes so that you can use them again for many years. We also invite you to contact our team directly by email or phone if you have any questions/comments on this subject.
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Rating: 4 out of 5
Perfect except for the shipping cost for such a light package
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Rating: 3 out of 5
Hello the pipe is pretty and light.
In the photo you show us it is signed while the one we receive is not. ????
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In the photo you show us it is signed while the one we receive is not. ????
Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your order. The St-Claude pipe you chose is a limited series, handcrafted. Therefore, only a few pieces have been produced in the workshops. According to your message, it seems that the craftsman forgot to make the marking (visible on the side of the briar stem). Also, we can of course ask the craftsman to do what is necessary for this engraving to be made. For this, I invite you to contact our team directly by email or phone.
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Rating: 4 out of 5
Delivery time OK. Quality of the package perfect. Products very well protected. Thank you and see you soon.
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Rating: 4 out of 5
No problem, thank you!
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Rating: 4 out of 5
well received, happy, thank you
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Rating: 4 out of 5
I was able to order without any problem, however, it is difficult if not impossible to cancel an order for another pipe.... which remains pending...
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Rating: 4 out of 5
Too bad you can't pay in installments, otherwise very good quality.
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Rating: 3 out of 5
good quality pipe but a bit pricey for a pipe of this size
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Rating: 4 out of 5
Too many out of stock models
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Rating: 4 out of 5
Reliability and punctuality in order tracking
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Rating: 3 out of 5
It's a shame that for the order of a corn cob pipe, you do not offer the appropriate filter and that we have to look for it on another site.
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this corn cob pipe from the Missouri Meerschaum brand. On our online store www.pipe.fr, we pay special attention to the presentation of each pipe and the complementary products that may be interesting to select with the pipe. In this case, some corn cob pipes accept the use of specific filters and others do not. In case of doubt, do not hesitate to contact our team (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Beautiful pipes, good shipping and timing
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Rating: 3 out of 5
One of the 2 pipes I ordered had a clogged stem, which proves that the quality control was insufficient, especially for a reputable brand like ROPP.
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Response from La Pipe Rit
Hello and thank you for sharing your feedback regarding your online order. Our team will certainly pass this information on to the manufacturer so that this issue does not happen again. We also wish you much enjoyment in smoking your new pipes from the French brand Ropp.
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Rating: 4 out of 5
Very good products and considering visiting your shop in St Claude
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Rating: 4 out of 5
Generally good.
I am satisfied.
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I am satisfied.
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Rating: 4 out of 5
Overall I am satisfied with this deal but I would have liked the products inside to be made in France! However, very nice presentation and fast delivery without problems. Thank you!
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