Customer reviews of La Pipe Rit

Hello, thank you for taking the time to write to us through the Avis-Vérifiés platform. We greatly appreciate your trust and loyalty to our shop. We will contact you immediately by email to provide a more complete response.

Hello, thank you for sharing your comments following your order placed on www.pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands while others are artisanal creations available in very limited quantities (even one-off when it comes to unique pieces). As a result, some models can be quickly taken as soon as we add them to the website. Regarding your request, we confirm that you are indeed subscribed to our newsletter. Please feel free to contact our team by email if you need further information.

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles, and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.

Hello and thank you for sharing your comments following your order. The Saint-Claude pipe you selected is an artisanal model, hand-carved by the pipe maker Mr. Roger Vincent. As such, and as indicated on the website, each creation is unique and it is therefore quite possible to see small differences from one model to another. Of course, if this new pipe does not perfectly meet your expectations and you have not yet smoked it, it is possible to return it to us for an exchange or a refund. To do this, we invite you to contact our team directly by email ([email protected]). We will then provide you with all the information you need regarding this return.

Hello and thank you for taking the time to share your comments. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands. However, you are right, most of our artisanal products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. The corn pipe you just purchased is an excellent choice to start. Indeed, it is inexpensive to buy and especially very smooth to smoke due to the porosity of the material. Please feel free to contact our team (by email or directly by phone) as our specialists can easily provide you with all the additional advice you need to get started well.

Hello and thank you for your feedback following your last order. We do not yet have a system that would automatically reward the loyalty of our customers on the website. However, your comment is very relevant. Therefore, we will study this carefully and hope to implement this kind of technical evolution on our online store.

Hello Sir, if the received pipe does not suit you and if it has not yet been smoked, you can return it to us. To choose another model, look at the dimensions indicated on all our product sheets (on the right in the 'characteristics' section). Best regards.

Hello Sir, thank you for taking the time to contact us. We always ensure to carefully package our products. However, transport can sometimes be perilous to reach the pipe smoker! Fortunately, your pipe arrived in good condition! We wish you much pleasure in smoking this new pipe. Best regards.

Hello, thank you for taking the time to send us your feedback regarding your online order. The Saint-Claude pipe you chose is an extremely long model. At the moment, we do not have a box large enough to accommodate such a long pipe. However, you are absolutely right and we will strive to improve our packaging. We wish you much pleasure in smoking your new pipe!

Hello and thank you for taking the time to give us this feedback through the Verified Reviews platform. Unfortunately, we do not understand the meaning of your message. Therefore, we are contacting you immediately by email. We invite you to read this email and continue the exchange directly with our specialist in charge of your file. If necessary, know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).