Customer reviews of La Pipe Rit

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this handmade pipe made in St-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. As indicated in our previous email exchanges, we invite you to return your pipe so that a qualified craftsman from Saint-Claude can make the correction for free. This will allow you to continue smoking your pipe without it deteriorating further. Our entire team remains at your disposal if you need further clarification.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Indeed, the pipe you previously purchased was exceptionally replaced. Unfortunately, we cannot proceed with any other free exchanges. As indicated during our last email exchange, to prevent this mishap from happening again, you must gently disassemble your pipes. First, wait for the pipe to be completely cold, then gently pull the stem, in line with its axis, as if it were screwed onto the shank. The best way to do this is to hold the shank with one hand and the stem with the other, positioning your hands close to the joint between the two parts. By following this recommendation, you will not risk damaging your pipes during disassembly. Pipes with a very thick shank are, of course, the most robust. For your next purchase, we recommend opting for a model of this type. Do not hesitate to contact our team by email or phone if you need additional help in choosing a pipe.

Hello and thank you for taking the time to write this message following the receipt of your order. We are contacting you right away directly by email to find a solution to the mentioned problem.

Hello and thank you for taking the time to write to us about your recent order. The Saint-Claude pipe you just acquired has a special, very solid assembly called 'spigot'. To fit the pipe and ensure it holds perfectly with the body of the pipe, you just need to fit it together firmly. Indeed, with this type of assembly, it is necessary to push the pipe well so that it fits into the mortise. To provide you with more information, our team will contact you directly at your email address right away.

Hello and thank you for taking the time to inform us about this. The fit of the pipe should indeed be loose without being too loose so that the pipe stays in place when you smoke. In case your pipe becomes difficult to remove, you can lubricate the tenon (that is, the part that goes into the briar stem) with Marseille soap (or a pencil lead, for example). By doing this, the pipe will be much easier to assemble and disassemble during your future uses. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need more information.

Hello and thank you for taking the time to contact us regarding your order placed through our online store. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe! Please do not hesitate to contact us by email or phone if you need further details regarding the use or maintenance of your Vauen pipe.

Hello and thank you for your comment regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.