Customer reviews of La Pipe Rit

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2021 à 19h35 following a purchase from 24/03/2021

Nothing to report. Fast and quality delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2021 à 19h24 following a purchase from 29/03/2021

speed quality

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 17h56 following a purchase from 26/03/2021

Fast shipping and well packaged!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 16h50 following a purchase from 28/03/2021

Products conform to the order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 16h53 following a purchase from 16/03/2021

Nothing to add

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 16h24 following a purchase from 06/03/2021

The site is very well done and offers interesting advice for beginners. However, not everything is up to date. For example: the civette 'the sultan' in Dijon was sold over a year ago. The new owner is not a pipe enthusiast...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 12h39 following a purchase from 23/03/2021

Very fast delivery, and good product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2021 à 14h52 following a purchase from 23/03/2021

I didn't know there was no filter: too bad.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2021 à 18h15 following a purchase from 15/03/2021

I never respond in writing

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/03/2021 à 14h40 following a purchase from 17/03/2021

Good, conforming

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/03/2021 à 10h56 following a purchase from 10/03/2021

No problem, good communication and fast shipping.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/03/2021 à 10h26 following a purchase from 10/03/2021

Easy navigation and a wide variety of products.
A larger number of pipe carving blanks would be welcome.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/03/2021 à 13h22 following a purchase from 05/02/2021

delivery took an awful lot of time and there was no available option to upgrade to express shipping or similar. the brief interaction with the team on this topic was not really reassuring. finally the item arrived with no other issues.

Response from La Pipe Rit Published on 18/03/2021

Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/03/2021 à 16h28 following a purchase from 01/03/2021

Very nice well-designed site, full of good advice, you can easily spend a long time discovering everything. Fast delivery even to Switzerland. Small downside for customs fees.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2021 à 06h46 following a purchase from 04/03/2021

the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?

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Response from La Pipe Rit Published on 15/03/2021

Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/03/2021 à 18h51 following a purchase from 22/02/2021

There is a bit of a lack of choice on sea foam pipes

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/03/2021 à 17h08 following a purchase from 15/02/2021

Delivery was a little slow but other than that no complaints.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2021 à 13h54 following a purchase from 23/02/2021

Arrived on time without any issues and meets expectations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2021 à 19h05 following a purchase from 20/02/2021

Pleasant shopping site to browse.
The information and advice are very interesting.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2021 à 12h56 following a purchase from 20/02/2021

Beautiful pipe, delivered quickly.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/03/2021 à 09h12 following a purchase from 18/02/2021

Hello,
Did not receive my complete order - missing a stainless steel tobacco jar (large model)

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Response from La Pipe Rit Published on 01/03/2021

Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/02/2021 à 07h14 following a purchase from 12/02/2021

Good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 18h22 following a purchase from 17/02/2021

Delivery with a lot of delay due to Collissimo package directed in the wrong direction

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 17h46 following a purchase from 10/02/2021

Perfect.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 17h14 following a purchase from 17/02/2021

It's very good. Can you have more choices of Dunhill ROOT? Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 09h15 following a purchase from 09/02/2021

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/02/2021 à 08h37 following a purchase from 15/02/2021

Pleasant, happy with my purchase

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/02/2021 à 11h03 following a purchase from 05/02/2021

Simple and fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2021 à 16h28 following a purchase from 12/02/2021

No issues at this level.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2021 à 16h19 following a purchase from 06/02/2021

No problem

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/02/2021 à 15h42 following a purchase from 14/02/2021

The gift box received on time. The pipe is beautiful and pleasant. However, the pipe cleaner included is completely rusted and unusable. I have notified La Pipe Rit by email and via customer service directly on your site, with a photo to support. I have not received any response to date.

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Response from La Pipe Rit Published on 23/02/2021

Hello and thank you for sending us your feedback through the Avis-Vérifiés platform. We are delighted to hear that the gift box and the briar pipe suit you perfectly. Regarding the pipe cleaner, our team has not received any message from you (either by email or phone), which is why you have not received a response. We are contacting you right away to get more information and to resolve this as quickly as possible.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/02/2021 à 08h13 following a purchase from 21/01/2021

GOOD

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2021 à 16h24 following a purchase from 10/02/2021

Good

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Acheteur Vérifié

Rating: 2 out of 5

Published on 17/02/2021 à 16h39 following a purchase from 09/02/2021

So first of all I want to say that Pipe Rit has a very good reputation and their blog is great. Unfortunately, my personal experience with them has been somewhat disappointing. I received a pipe purchased at a fairly high price in a questionable and sadly oxidized state. A mistake was made and no help was provided despite my requests and supporting photos. I certainly will not buy from them again in the future.

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Response from La Pipe Rit Published on 18/02/2021

Hello and thank you for these various feedbacks following your purchase on our store www.pipe.fr. We are delighted to know that the items and advice visible on our website have been useful to you. As indicated during our previous email exchanges, the silver ring (located at the end of the stem of your pipe) can be cleaned very easily. The simplest solution is to use a tiny bit of toothpaste and gently rub the ring with a clean cloth. Our team remains at your disposal if you need more information. We wish you much pleasure in smoking this magnificent pipe.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2021 à 16h22 following a purchase from 09/02/2021

Fast service. Good, too bad there are no pipe tips on your site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2021 à 15h31 following a purchase from 09/02/2021

The gift was appreciated

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/02/2021 à 16h05 following a purchase from 08/02/2021

quick execution; good quality-price ratio for the pipe = everything is OK.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/02/2021 à 15h29 following a purchase from 05/02/2021

Material conforms to the order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/02/2021 à 13h42 following a purchase from 07/02/2021

Nice item, conforms to the description
Fast shipping

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/02/2021 à 17h33 following a purchase from 28/01/2021

I ordered a dwarf cobbit supposed to have a nickel ring.... Not at all, plus I checked on the site 3 days after receiving mine, they had increased it by 10 € very disappointed.

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Response from La Pipe Rit Published on 15/02/2021

Hello and thank you for taking the time to give us this feedback. As indicated in the textual description of this corn cob pipe, the Dwarf pipe (made by the company 'Missouri Meerschaum' in the United States) is now without a ring. If the pipe you received does not fully meet your expectations, it is certainly possible to return it for an exchange or refund. To know all the return procedures, we invite you to contact our team directly by email or phone.