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Rating: 4 out of 5
A good choice of pipes, they respond to your questions, very reactive to my somewhat curious requests at times.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good for speed
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A
Rating: 4 out of 5
Good product, as described, well packaged, shipped quickly.
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A
Rating: 3 out of 5
Absence of filter in the pipe...
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Response from La Pipe Rit
Hello and thank you for your feedback following your recent order on our online store. As indicated on the site page, the pipe you chose is indeed without a filter. On this model, it is the sea foam part that takes on the role of the filter. The natural porosity of the foam allows it to absorb a large part of the impurities. Additionally, it has the advantage of not fearing heat, which makes this briar pipe even more interesting. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need further advice.
A
Rating: 3 out of 5
The photos of the pipes could be a bit larger. It is difficult to distinguish between a matte finish and a polished finish.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality but it is still difficult to achieve a rendering that perfectly matches the reality of the product once in hand. On the site, we also offer a 360° view that allows you to observe the item from all angles. Looking forward to meeting you directly in our pipe shop in Saint-Claude in the Jura!
A
Rating: 4 out of 5
Very clear site with informed comments.
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A
Rating: 4 out of 5
Very fast and careful packaging!
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A
Rating: 4 out of 5
I appreciated being able to track my order on my smartphone.
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A
Rating: 4 out of 5
I had a problem with a pipe this summer (it stayed in the sun and when I wanted to clean it, it broke) you are not responsible, but is there a way to repair it? Otherwise, the packages arrived well and without issues THANK YOU
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A
Rating: 4 out of 5
haven't tried them yet it's a gift for Christmas
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A
Rating: 2 out of 5
no response to my last message regarding the unsuitable filters received
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Response from La Pipe Rit
Hello and thank you for your recent order on our online store. We have taken note of your message regarding your inquiry about the filters for the pipe. Our team has just provided you with all the answers directly by email. For your future purchases on the website, do not hesitate to contact us directly by phone as we can immediately provide you with all the additional advice you need.
A
Rating: 3 out of 5
I had paid for a gift wrapping and did not receive it...
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this message. We are sorry that the gift wrapping escaped our attention. We will of course forward your message to the team in charge of the packages to improve our services and ensure that this does not happen again. We are also contacting you directly by email to provide you with more details regarding your order.
A
Rating: 4 out of 5
the order corresponds to what was on the site.
The box was very well protected from potential shocks.
I received the order in a very short time.
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The box was very well protected from potential shocks.
I received the order in a very short time.
A
Rating: 2 out of 5
Very disappointed, expensive for the product received. Too bad.
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your opinion about this small French pipe from the Jeantet brand. If it does not fully meet your expectations, it is indeed possible to proceed with an exchange or a refund. Of course, this is possible if the pipe is still new and not smoked. In this case, we invite you to contact us directly by email to know all the return procedures.
A
Rating: 4 out of 5
efficient service and products that match their description well
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A
Rating: 4 out of 5
Satisfied. Fast delivery, products properly packaged. More moderate shipping costs would encourage more frequent orders.
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A
Rating: 4 out of 5
Very complete!
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A
Rating: 4 out of 5
The packaging is very nice.....it's for a Christmas gift so I haven't opened the package.
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A
Rating: 4 out of 5
In accordance with the description, very pleasant in the mouth, very good site, a lot of choices, very serious
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A
Rating: 4 out of 5
Nothing to say for La Pipe Rit, - deadlines, perfect packages - very well packaged - the problem is the carriers, the packages were left abandoned in the hallway of the building,
indecent.
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indecent.
A
Rating: 4 out of 5
beautiful pipe, but delivery packaging a bit light. thank you
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Rating: 3 out of 5
This is my second purchase (recently by the way) at 'Pipe Rit' and, after a first disappointment regarding the finish of two St Claude pipes, I wanted to believe it was an 'incident'. Second purchase of two pipes worth over 150 Euros... one of them surprised me. Indeed, due to a lack of precise information on the website (weight, length, height, and depth of the bowl, etc.), it does not correspond at all to the idea I had from the photo and I will therefore not use it. Too bad. For my next pipes, I will look at other sites.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. Since 1996, at Pipe Rit, our team is made up of experts, specialists, and passionate about the art of smoking a pipe. We strive daily to select the finest briars from Saint-Claude to offer them in our online store www.pipe.fr. For this, in addition to a precise description of the products, we systematically indicate all the characteristics/dimensions so that you can have the most accurate representation possible. Of course, if the pipe(s) you received do not perfectly meet your expectations, it is always possible to return them for an exchange or a refund. Regarding the finish issue you mentioned, do not hesitate to contact us by email or phone so that we can find a solution.
A
Rating: 4 out of 5
It's good
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A
Rating: 4 out of 5
Nothing to report, ergonomic and complete site.
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A
Rating: 4 out of 5
Order, once again in accordance with my request. Receipt of the package within a short time, as I expected. Did not see the carrier who put the package in my mailbox
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A
Rating: 4 out of 5
Very good product and quality! The pipe is carefully packaged and the parcel was shipped quickly and the delivery times are met. Small downside on the authenticity certificate which is just a small piece of A4 paper cut out and printed with a cartridge running out of ink... That's the only point to improve! Otherwise very good and I will continue to order from your site.
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A
Rating: 4 out of 5
Listening, quick well protected in terms of packaging
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A
Rating: 4 out of 5
a good diversified choice including a very good brand 'St Claude'
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A
Rating: 4 out of 5
Good shop, small commercial gesture with an order.
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A
Rating: 4 out of 5
Products matching my expectations, very reasonable deadlines
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A
Rating: 2 out of 5
Simple navigation on the website. Good customer service, but it was a very bad idea to put a sticker "La Pipe Rit" on the pipe case! Besides being very ugly and not matching the item itself, the sticker wasn't even applied straight... and of course, it tears off all the coating when you try to remove it! Honestly terrible and very disappointing!
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your comments following your online order. We completely understand your dissatisfaction regarding the visible sticker on the packaging of the Vauen Zeppelin pipe. In the future, we will ensure that this does not happen again (no label will be placed on this rigid case). We will also contact you directly by email to provide you with more information.
A
Rating: 4 out of 5
A delivery difficulty of the order due to the package going in the wrong direction!
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A
Rating: 2 out of 5
I still haven't received my order!
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Response from La Pipe Rit
Hello and thank you for your message sent via Avis-Vérifiés. As indicated during our various email exchanges, BPost (that is, the Belgian Post) has indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered during this November 2020. According to the information provided by the carrier (which we naturally depend on), the situation is improving and the parcels in transit will be delivered to our customers in Belgium quickly. Please feel free to contact us directly by phone if you need more information.
A
Rating: 3 out of 5
Very long waiting time from the French post. Then to the Belgian post.
Very high shipping costs.
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Very high shipping costs.
Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 05/11 was shipped from our premises the next morning (that is to say on 06/11). Then, we obviously depend on the delivery services. During this month of November 2020, BPost (the Belgian Post) indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered. This is why the delivery time was longer than usual (generally, it takes 3-4 days). On www.pipe.fr, the shipping cost to Belgium is €8, regardless of the number and weight of the ordered items. Please do not hesitate to contact us directly by email (contact[at]pipe.fr) if you need more information.
A
Rating: 4 out of 5
good pipe light and smooth to taste
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A
Rating: 4 out of 5
I have nothing to say about the quality of the products. However, having paid 2 euros more for a gift wrapping that was all crumpled disappointed me. Next time I won't take this option which is not worth its price!
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Order received well packaged very quickly
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A
Rating: 3 out of 5
Hello, nothing to report on the order, but disappointed with the quality of the pipe. Two (small) defects on the briar...
Best regards
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Best regards
Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. If it does not suit you (and it is, of course, still new and unused), it is entirely possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.
A
Rating: 4 out of 5
Good
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