The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Impossible to place an order on the site with the promotion code. I had to call to do it while leaving my credit card number. Invoice without amount!
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Response from La Pipe Rit
Hello and thank you for your feedback following your online purchase. Promotional codes are generated dynamically and sent by email according to the conditions defined by our marketing team. We will check our automated system to ensure this inconvenience does not happen again. Furthermore, I confirm that you benefited from a 15% discount on your order and that your invoice is available directly (and at any time) in your customer area on www.pipe.fr. Bastien, webmaster
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Satisfied with the services offered by Pipe Rit, as well as the quality of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
The order arrived well, but I am a bit disappointed with the size of the pipe, it's more of a dropper; I am used to large bowls, this will teach me!
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to realize the size of a pipe solely from photos. If this one does not suit you (and it is still new and unused), it is entirely possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2020
good no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Quality of products and shipping are on point. Lots of choices on the site ... too bad that the vast majority of products are not available which greatly limits the choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
The product description (pipe) on the site did not seem to match the product received, very large size even for a 'reader' pipe, difficult to clean due to its length.
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Response from La Pipe Rit
Hello,
the dimensions of the pipes are indicated on our site on the pipe sheet at the bottom right. For cleaning, we recommend the long conical pipe cleaners from Vauen which are suitable for very long pipes and are very easy to use. We wish you much pleasure in smoking this pipe.
Best regards
Claire.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2020
I am satisfied in every respect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
very good but a bit expensive for shipping
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Response from La Pipe Rit
Hello, we thank you for leaving your review. Best regards. Claire
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Fast shipping. I haven't tested the pipe, a Chacom Atlas Yellow 871, but visually, I find it very successful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2020
Always good for several years. Good quality of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Hello, I would like an explanation as to why the bowl of the referenced pipe, which is made of boxwood, heats up so quickly!! ???....there are several species of boxwood around the world...does your purchasing service source from the best quality price???....Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
I received my order well & I was satisfied with the overall service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
I am generally satisfied. Fast and compliant delivery. Pipe very well protected. However, the pipe has some defects at the edges. I admit I don't know to what extent this is normal for a corn cob pipe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Speed of shipping, good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
Very easy and fast tracking I am satisfied with the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Fast delivery and well-protected order in the box. Not disappointed with the received items. A downside because of two orders. One package for both but two charges for shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Very good site... Intuitive, support and fast delivery.
Honestly, the "Thomann" of pipes....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Speed, quality of the catalog and shipping. One reservation: the pipe looks bigger in the photo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
2 weeks for a delivery to €22 (Reunion) is a bit too much. Otherwise, it's very good.
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Response from La Pipe Rit
Hello and thank you for your feedback following your recent order on our online store. Your delivery address being in Reunion, the shipping cost is indeed €22 (we try to calculate the fairest fees regardless of the number of items ordered). As for the delivery time, we naturally depend on the carriers and the customs clearance time. We will make sure to pass on your comment to the relevant transport services. Thank you and see you soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Received quickly and very happy can't wait to start smoking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Good pipe, pleasant to smoke and hold. Very happy with my purchase. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
The delivery time was respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
This site seems serious and explains a lot for pipe enthusiasts, to be consulted without moderation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
1st purchase with you. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
it's good. Delivery time respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
Too much delay in delivery!
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Response from La Pipe Rit
Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 30/07 was shipped from our premises the next morning (that is to say on 31/07). Then, we obviously depend on Colissimo (the postal delivery service). The usual delay for deliveries from France to Belgium is 3-4 days. The Colissimo tracking indicates that your package was delivered on 04/08. Please feel free to contact us directly by email (contact[at]pipe.fr) if you need more information. See you soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Good, correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Everything is in order and quite fast.
Not to mention the quality!
The only downside is the number of expanded protections. If it's organic. Nothing to say, otherwise, it doesn't work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
The pipe, the gift wrapping, the engraving and the site, everything is very good! But the delivery was a bit long, ordered on 17.07, received on 28.07
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
I am satisfied with my last purchase arrived on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Fast shipping but error during the preparation of my order. I received another item. Dispute resolved by phone with pleasant and efficient staff.
Another package sent quickly with a small gift as compensation. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Very well done site, pleasant to visit. As for the delivery, I am just surprised that my order was shipped on July 7 and received only on July 23... but you are not responsible for this delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
It's very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2020
The site is good but too bad about the shipping price.
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Response from La Pipe Rit
Hello, thank you for your feedback following your recent order on www.pipe.fr. The amount of shipping costs is automatically calculated on the cart page based on the delivery address provided. For example, for delivery in France, the shipping cost via Colissimo (package delivered to the mailbox, without signature) is €5.50, regardless of the number and weight of the ordered items. We are also considering the possibility of delivery to relay points. This solution should be implemented in the coming months, which will further reduce shipping costs.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2020
Carton delivered completely crushed, luckily the pipes are not broken but the packaging of each pipe is unusable for sale.
You are not responsible for this situation, but given the amount ordered we would have liked to have impeccable items.
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Response from La Pipe Rit
Hello and thank you for your feedback through the Avis-Vérifiés platform. Following the photo you sent us by email, we will immediately send you new packaging for the different pipes in your order. At the same time, we are also escalating the information to the postal services to prevent this from happening again. See you soon on www.pipe.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Disappointment pipe not French
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Response from La Pipe Rit
Hello, thank you for your feedback regarding your recent order on www.pipe.fr. At La Pipe Rit, we do indeed offer pipes from Saint-Claude but also very nice quality pipes made in other countries. The beginner's kit you chose was designed in Italy. We have added this information on the website to clarify this for future customers. The whole team wishes you pleasant tastings with your new pipe!
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