The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
I am disappointed - this is not the pipe I was expecting
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Eole pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Gilles L.
Rating: 4 out of 5
following a purchase from 23/06/2025
First order on the site.
Very careful packaging.
Conforms to my expectations.
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Delphine B.
Rating: 3 out of 5
following a purchase from 19/06/2025
First order on this site.
The site itself is very good and the delivery was quick but the ordered product does not suit me
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this cigarette holder made in Saint-Claude does not perfectly meet your expectations. Of course, if it does not suit you and you have not yet used it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Blandine S.
Rating: 4 out of 5
following a purchase from 14/06/2025
Quality products. The only downside is that the photos do not allow you to realize the actual size of the pipe
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Jean Pierre D.
Rating: 3 out of 5
following a purchase from 30/05/2025
Pipe trop légère donnant une fumée sans odeur
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Thierry D.
Rating: 4 out of 5
following a purchase from 28/05/2025
good advice, correct shipment
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Yves C.
Rating: 3 out of 5
following a purchase from 28/05/2025
N/A
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!
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Lionel G.
Rating: 4 out of 5
following a purchase from 13/05/2025
Wide selection, excellent advice and good blog articles
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jean-claude O.
Rating: 4 out of 5
following a purchase from 11/05/2025
very good
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Claudine S.
Rating: 2 out of 5
following a purchase from 18/04/2025
It was noted that the flint stones would also fit in Sarome lighters, but upon receipt, it turned out that these stones were too long to fit in the compartment of my Sarome lighter. Very disappointed. Regards
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this review following your first order online. Indeed, as specified on our site, the flint stones you chose are compatible with Sarôme, Corona, and Savinelli lighters sold on our online store www.pipe.fr. However, you have clearly not purchased a lighter from La Pipe Rit, and we do not therefore know the exact model you already possess. Do not hesitate to contact us directly during your next purchase: our team will be happy to advise you in advance and guide you towards the flint stones suitable for your lighter.
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Hans M.
Rating: 4 out of 5
following a purchase from 05/05/2025
Ordering procedure quite easy.
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Pierre H.
Rating: 4 out of 5
following a purchase from 03/05/2025
Very serious site. For the pipes received, it's hard to give an opinion without having tested them first.
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SEMPE J.
Rating: 4 out of 5
following a purchase from 11/04/2025
Package received quickly, well-made site with a lot of choices.
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Michel F.
Rating: 4 out of 5
following a purchase from 17/04/2025
Fast Delivery
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Xuan-Quang D.
Rating: 4 out of 5
following a purchase from 20/03/2025
Good navigation. Good and beautiful products. Some rarity.
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Heath M.
Rating: 4 out of 5
following a purchase from 25/03/2025
As always, good merchant service from La Pipe Rit. They were willing for me to pay by installment which helped me smooth out the cost of purchasing my pipe and lighter. Postage by La Poste was seamless to me in Australia.
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Olivier B.
Rating: 4 out of 5
following a purchase from 01/04/2025
Quick and careful shipping
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Jean-Claude L.
Rating: 4 out of 5
following a purchase from 30/03/2025
Good
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Gerard K.
Rating: 4 out of 5
following a purchase from 27/03/2025
More pleasant this new site, more dynamic. The information, pipe by pipe, is always precise.
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Christophe M.
Rating: 3 out of 5
following a purchase from 19/03/2025
Very attentive to the pipe's mouthpiece, I am sometimes unpleasantly surprised by mouthpieces that are too big or too wide. It's a shame.
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Response from La Pipe Rit
Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our pipes: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team works hard to ensure you can best assess the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 18/03/2025
Very good filter
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Julien J.
Rating: 3 out of 5
following a purchase from 25/01/2025
The pipe being poorly packaged, I received it broken.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this message through the Verified Reviews platform. Our team takes care to systematically arrange and secure all items inside each package so that they are perfectly protected for transport. Despite all our precautions, the long pipe you ordered was unfortunately damaged during its transport by La Poste. Following your phone call on 29/01/2025, we immediately found a solution to remedy this delivery problem and allow you to fully enjoy your purchase. We take this new response to wish you pleasant tastings with your pipe from the Lord of the Rings.
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Gabriel T.
Rating: 3 out of 5
following a purchase from 07/02/2025
Unfortunately, the pipe has cracked on top and in the bowl and there is a hole on the side of the pipe. It’s the Eole Apostrophe 5 pipe.
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Response from La Pipe Rit
Hello, thank you for taking the time to write to us following your first order on our site www.pipe.fr. We are sorry to learn that this pipe made in Saint-Claude did not fully meet your expectations. Customer satisfaction has been our priority since the opening of our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of your Eole pipe. This will help us better understand your feedback and provide you with an appropriate response. Thank you in advance.
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Jonathan L.
Rating: 4 out of 5
following a purchase from 07/02/2025
Item as described.
Fast delivery
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Bruno B.
Rating: 4 out of 5
following a purchase from 01/02/2025
Hello,
The package has arrived well. The order is in good condition.
Best regards,
Bruno
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RODOLPHE T.
Rating: 4 out of 5
following a purchase from 28/01/2025
A bit lacking in choice especially for the ebonite pipes and the 9mm!
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Gilles M.
Rating: 4 out of 5
following a purchase from 17/01/2025
No problem, item as described, delivered on time.
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PHILIPPE B.
Rating: 4 out of 5
following a purchase from 27/01/2025
Reference site for pipe smokers, nice assortment of pipes and accessories.
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Luc M.
Rating: 4 out of 5
following a purchase from 01/02/2025
As always, fast delivery
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Julien J.
Rating: 4 out of 5
following a purchase from 30/01/2025
Magnificent pipe of beautiful quality. What a pleasure to smoke it. Alright, I'm going back to the county. Moreover, more attention should be paid to the packaging of the package.
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Cyril C.
Rating: 4 out of 5
following a purchase from 25/01/2025
Very good service, but only 4 stars out of 5 because the package arrived a day after the expected arrival date, and the shipping costs are quite high.
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André C.
Rating: 3 out of 5
following a purchase from 22/01/2025
when heating blisters appear on the outside. I reported the problem. Too bad. Best regards
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this review through the Verified Reviews platform. At the same time, we also confirm that we have received your email. A response has been immediately provided to you. If it hasn't been done already, we invite you to take note of it. Our entire team remains at your disposal by email or phone.
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Christian H.
Rating: 4 out of 5
following a purchase from 21/01/2025
Good hoping for its durability
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René C.
Rating: 3 out of 5
following a purchase from 27/12/2024
deeply stained wood? It chips after the 3rd use
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order through our website www.pipe.fr. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Therefore, we are not sure we fully understand the meaning of your comment. We invite you to contact our team directly by email. This way, we can communicate more easily and provide you with a precise response regarding your comment.
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Jp B.
Rating: 4 out of 5
following a purchase from 13/01/2025
Defective pipe replaced within a reasonable time.
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Philippe G.
Rating: 4 out of 5
following a purchase from 05/01/2025
OK as usual
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Christian H.
Rating: 2 out of 5
following a purchase from 03/01/2025
My pipe broke possibly due to burning in the pipe neck area.
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Response from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store www.pipe.fr.
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Christiane D.
Rating: 4 out of 5
following a purchase from 08/01/2025
Nothing to add, very correct
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Michèle B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Very good site, very responsive.
Very satisfied
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Jacques C.
Rating: 4 out of 5
following a purchase from 08/01/2025
Quality of products, commercial reception, order tracking, delivery speed. You tick all the boxes. That's why I remain and will remain your customer. Very cordially yours
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