La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
when heating blisters appear on the outside. I reported the problem. Too bad. Best regards
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this review through the Verified Reviews platform. At the same time, we also confirm that we have received your email. A response has been immediately provided to you. If it hasn't been done already, we invite you to take note of it. Our entire team remains at your disposal by email or phone.
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Christian H.
Rating: 4 out of 5
following a purchase from 21/01/2025
Good hoping for its durability
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René C.
Rating: 3 out of 5
following a purchase from 27/12/2024
deeply stained wood? It chips after the 3rd use
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order through our website www.pipe.fr. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Therefore, we are not sure we fully understand the meaning of your comment. We invite you to contact our team directly by email. This way, we can communicate more easily and provide you with a precise response regarding your comment.
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Jp B.
Rating: 4 out of 5
following a purchase from 13/01/2025
Defective pipe replaced within a reasonable time.
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Philippe G.
Rating: 4 out of 5
following a purchase from 05/01/2025
OK as usual
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Christian H.
Rating: 2 out of 5
following a purchase from 03/01/2025
My pipe broke possibly due to burning in the pipe neck area.
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Response from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store www.pipe.fr.
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Christiane D.
Rating: 4 out of 5
following a purchase from 08/01/2025
Nothing to add, very correct
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Michèle B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Very good site, very responsive.
Very satisfied
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Jacques C.
Rating: 4 out of 5
following a purchase from 08/01/2025
Quality of products, commercial reception, order tracking, delivery speed. You tick all the boxes. That's why I remain and will remain your customer. Very cordially yours
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Quentin B.
Rating: 4 out of 5
following a purchase from 30/12/2024
Navigation is simple, you can easily find what you are looking for.
Delivery is fast. The package arrived in good condition and well packaged.
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Jp B.
Rating: 4 out of 5
following a purchase from 19/12/2024
clear site
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Luc V.
Rating: 4 out of 5
following a purchase from 02/01/2025
Sometimes the site seems a bit excessive on certain prices. But the choice is wide and many original and quality pipes are in the catalog. I check it regularly.
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Josselin K.
Rating: 4 out of 5
following a purchase from 14/12/2024
satisfactory
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Gérard C.
Rating: 4 out of 5
following a purchase from 27/12/2024
Product conforms, fast delivery.
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Gerard S.
Rating: 4 out of 5
following a purchase from 11/12/2024
Great service, highly recommend.
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Stephane O.
Rating: 4 out of 5
following a purchase from 26/12/2024
I notice that on some pipes we ordered, the filters are not always the same (paper or metal)... It might be wise to provide two different filters so that your customers can choose for their use, which would avoid having to recommend a filter every time or almost.
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Francis B.
Rating: 4 out of 5
following a purchase from 21/12/2024
Meets expectations. Some product descriptions lack details.
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Danielle W.
Rating: 4 out of 5
following a purchase from 14/12/2024
Product perfectly matching my expectations
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Nicolas A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Website navigation = *****
Order preparation time = ***
Service and friendliness = *****
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Marco T.
Rating: 4 out of 5
following a purchase from 07/12/2024
Correct navigation.
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Philippe L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Nothing special
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Christian F.
Rating: 4 out of 5
following a purchase from 30/11/2024
Clear and complete information
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Fabrice P.
Rating: 3 out of 5
following a purchase from 23/11/2024
I find that Pipe Rit does not ship orders quickly enough. On the other hand, I consulted a review from a customer who had burned a pipe, you declined your responsibility saying that the pipe had overheated. A pipe that is meant to burn will burn no matter what, it's the briar that decides. I do not heat my pipes and yet I have burned some. I have been smoking a pipe for over 30 years. I think you are being bad faith. FP
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 26/11 was shipped the next morning, 27/11. As always, we strive to process each order as quickly as possible. Delivery then depends on the carrier, and in your case, La Poste delivered your package on 30/11/2024, which is 72 hours after it left our premises. Furthermore, regarding the review read on the Internet, our team has contacted the concerned person and an appropriate solution has been found. If you have any other questions or constructive suggestions, our team is available by phone at 03 84 45 68 02, Monday to Friday from 10:30 AM to 12:30 PM and from 2 PM to 6 PM.
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Philippe E.
Rating: 4 out of 5
following a purchase from 06/12/2024
Order delivered quickly. Good quality product, true to the description and meeting my expectations. Very satisfied.
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Jean Marie L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very expensive delivery
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Max J.
Rating: 4 out of 5
following a purchase from 08/12/2024
Everything is in order, the site, the order and the delivery.
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Nicolas H.
Rating: 4 out of 5
following a purchase from 18/11/2024
easy to buy
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Bernard Z.
Rating: 4 out of 5
following a purchase from 29/11/2024
Things went normally except for the delivery delayed by 1 day
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Valery B.
Rating: 4 out of 5
following a purchase from 29/11/2024
It is difficult to understand the diameter of the pipe.
I thought I ordered a medium pipe and it's a small one
Regards
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Philippe B.
Rating: 4 out of 5
following a purchase from 26/11/2024
Very satisfied. Everything is very efficient.
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Sėbastien M.
Rating: 4 out of 5
following a purchase from 25/11/2024
Overall good, although a bit long to be delivered.
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Jean-Pierre G.
Rating: 4 out of 5
following a purchase from 21/11/2024
I really like this site that I often consult and regularly buy my finest pipes.
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Jean-Michel F.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast delivery, meets my expectations.
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Christophe D.
Rating: 4 out of 5
following a purchase from 04/11/2024
-
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Jacques L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Fast and problem-free shipping.
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Jean F.
Rating: 4 out of 5
following a purchase from 07/11/2024
-
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Jean-Louis P.
Rating: 4 out of 5
following a purchase from 06/11/2024
Nothing to report, JLP
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Henri C.
Rating: 4 out of 5
following a purchase from 25/10/2024
completely easy
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Christiane D.
Rating: 4 out of 5
following a purchase from 24/10/2024
Good product and fast delivery Thank you
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Philippe J.
Rating: 4 out of 5
following a purchase from 07/10/2024
Yes, the pipe works very well and breaks in easily
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