The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
I was absent during the delivery and instead of leaving the package in my mailbox, it was placed far from my home.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 23/04/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you received your package only 48 hours after its shipment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2024
clear, precise and functional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2024
Very easy to use site, very reasonable choice of pipes and very reasonable prices, fast and serious delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2024
Good pipe that keeps the tobacco fresh in its flavors, I smoke quality aromatic tobaccos. One flaw: the difficulty in removing the stem to clean the pipe and change the filter. At first, I put on thick gloves and coated it with olive oil (virgin!). But that wasn't effective, so I had the idea to go to the La Pipe Rit site and found Claire's advice, which I thank, and I coated the end of the stem with a bit of soap. It's simple and it works! So, a little gentleness in German craftsmanship, it's easy. Thanks again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2024
A bit heavy on the pipe '''
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2024
Always nothing to say: impeccable package and product without defects.
Just one question: why do some packages arrive at the post office when they fit in a mailbox?
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
Satisfied with my purchase. However, there was confusion in my mind because I thought I had bought a pipe with a diameter of 9 (and I therefore stocked the corresponding filters) and it turns out that the diameter is different. I then resorted to a metal filter, but that is not what I originally wanted. Other than that, I am satisfied with the speed of the shipment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
Excellent pipe but slow cake. I can't say more for now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2024
I like the variety of products, the price and the possibility of being delivered overseas. However, as a novice, I find that the videos offered by the site (available on YouTube) really lack practical explanation, more in-depth demonstration, close-ups, etc... I had difficulty lighting my pipe for the first time, the breaking-in, an important step is complicated to grasp
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2024
Nothing to complain about, the site is very well designed, easy to find what you are looking for.
Delivery time corresponds well to the information given.
The rating could be 5, but as they say: One can always do better...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2024
Easy navigation, correct delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2024
this pipe is a bit small compared to what I expected, but it is of very good quality.
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Savinelli pipe made in Italy does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2024
No issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
Ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2024
Beautiful craftsmanship, pleasant to smoke
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
generally very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
I bought an Eole pipe, I thought it would be bigger, so is it a lack of detail or did I not understand well? So I can't make a judgment! The company seems serious to me. I asked for information about another pipe, I will see what it gives soon because what I wanted was not in stock. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2024
A machining problem on a pipe that was very quickly resolved with a phone call, with an exchange that was done by mail shortly after: very good customer service. I temper to four stars and not five because the return shipping costs of the defective pipe were at my expense, apart from that excellent pipe house that I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Knowing the world of pipes, this is the first time I have to return a new pipe to correct defects.
I am therefore a bit disappointed.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2024
Respects its commitments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2024
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2024
Clear and precise site, delivery compliant and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2024
defective pipe 'crack on the pipe' pipe replaced quickly
thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2024
Good, no nonsense service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2024
Good evening, gentlemen, I am very satisfied with the 2nd order I just placed. The day before I sent it by email to evaluate and calculate the VAT to be deducted for shipping outside of France. The next day Mr. Nicolas contacted me to finalize the payment with all the items. Thank you. I am still waiting in the next two days to receive the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2024
difficult to say satisfaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2024
good overall, but advice on choices not judicious. I ordered liquid cleaner for pipe tubes with pipe cleaners, and it is upon receipt that it is advised to use abrasive pipe cleaners, too late!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Good description, good choice, fast delivery
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
Good site overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2024
you don't realize it, and the size is really too small, so the price is a bit high compared to the product...
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Vauen brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this small pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/01/2024
in my order the shipping costs were included, to my surprise I still had to pay 21 Frs to pick it up at the post office, my shipping costs cost me 30 Frs, half the price of the pipe
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Following a shipping error on your part, I had to return the item at my expense to get the correct one and no commercial gesture following this error..... Disappointed
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback through the Avis-Vérifiés platform after your purchase on our online store www.pipe.fr. Following our previous email exchanges, we would like to reiterate our apologies for this lack of attention encountered during the preparation of your order. We thank you again for bringing this information to our attention as we were able to correct the situation, proceed with the exchange, and send you the pipe you initially chose. Furthermore, we have refunded you the amount of the return shipping costs you had to pay. Our entire team wishes you much pleasure in smoking your two new pipes!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2024
A bit complicated since I live on the island of Reunion but efficient management of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2024
Too bad the shipping is not free given the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2023
Delivery not always the fastest. Delivery not always the fastest. A lot of trouble with card payment. Had to resort to bank transfer.
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this message through the Verified Reviews platform. Our team immediately validated your order as soon as we received your bank transfer. Thus, we were able to hand over your package to the postal services (the very next morning) so that it could be quickly delivered to you in Belgium. We thank you again for confirming the good receipt of your package. If you encounter difficulties paying online, do not hesitate to contact our team directly by phone during your next order. Our experts will easily guide you and provide you with all the details you may need.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
Very good
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