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Rating: 4 out of 5
Nothing to report.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Fast delivery and in good condition, I will probably make more purchases with you
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Rating: 4 out of 5
Item meets my expectations
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Rating: 4 out of 5
Very satisfied. Fast delivery and in line with my expectations.
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Rating: 3 out of 5
The pipe arrived with a visible defect before shipping on the stem which has deep marks. It's a shame because being forced to return this pipe at my expense does not suit me and seems abnormal for a return due to a manufacturing defect.
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Response from La Pipe Rit
Hello and thank you for writing to us through the Avis-Vérifiés platform following our previous exchanges by email. We are sorry to know that this pipe from the French brand Chacom does not meet your expectations perfectly. Also, as indicated in our response, if this new pipe does not suit you and you have not yet smoked it, we invite you to return it to us in its original packaging. We can then have the problem you mentioned analyzed by the manufacturer. Please do not hesitate to contact our team directly if you need further clarification regarding this return. We are at your disposal by phone at 03 84 45 68 02 from Monday to Friday.
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Rating: 3 out of 5
Very well made site and fast delivery. The only problem is receiving the order broken... really a shame for such a price!
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. We confirm that Colissimo (the La Poste service dedicated to parcel delivery) delivered your order on 23/09/2023. We are also sorry to learn today (04/10/2023) that the contents of your parcel appear to be damaged. We invite you to contact our team directly by email ([email protected]) and send us photos of the received item so that we can quickly find a solution.
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Rating: 4 out of 5
I was pleased that La Pipe Rit allowed me to purchase the Tsuge Ikebana pipe on a 'layaway' (layby) basis with payment by instalments. This made my purchase much more amenable.
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Rating: 4 out of 5
Okay except for the remark below
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Rating: 4 out of 5
Everything is fine, delivery and receipt of the parcel Perfect
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Rating: 4 out of 5
Fast delivery, competent service.
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Rating: 4 out of 5
4 stars not for a dissatisfaction but because I am still discovering your site and others so a rating that can evolve
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Conforms to my expectations
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Rating: 3 out of 5
I just sent it back for a refund... I didn't realize it was so small... But that's totally my fault, nothing to do with the pipe itself..
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this pipe made in the workshops in Saint-Claude. You are right, it is indeed difficult to realize the size of a product solely from photos, which is why we always specify the dimensions of the items in the "Characteristics" section. When ordering from our online store www.pipe.fr, you have 100 days to return any item (new, in its original packaging) that does not suit you for a refund or exchange for another model. During your next purchase, if you have any doubts, do not hesitate to contact us (whether by email or phone) as we can easily provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Fast service
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Rating: 4 out of 5
COLISSIMO DELIVERY NOT MADE ON 18/09/2023, COMPLAINT FILED WITH THE POST OFFICE COLISSIMO SERVICE.
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Rating: 4 out of 5
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Rating: 3 out of 5
Good delivery but the pipe purchased is not easy to smoke…
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Rating: 4 out of 5
Deadlines respected, product quality OK
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Rating: 4 out of 5
Rather positive review but recent reception
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Rating: 4 out of 5
Nothing to report, good pipe
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Rating: 4 out of 5
Very good delivery, correct product.
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Rating: 4 out of 5
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Rating: 4 out of 5
Great choice of pipes. Quality products.
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Rating: 3 out of 5
As requested according to the last order. I had to make two long-distance calls to place the order; despite that, I made a head start by sending an email explaining all the details of the order to avoid long-distance expenses. Additionally, your computer system refused to recognize the paragraph State for our province QUEBEC. But the shop and the content is a PARADISE. Thank you
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Rating: 4 out of 5
Delivery well received and product compliant, as always!
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Rating: 4 out of 5
Delivery time too long when paying by mandate. But very satisfied with the product.
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Rating: 3 out of 5
The product received did not meet my expectations. I returned it.
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Rating: 4 out of 5
Hello. The presentation and navigation on your site are perfect. The same goes for deadlines and order execution. I can't say the same about the 'Senior pipe-reamer' purchased recently. At the risk of sounding foolish, I absolutely did not understand how to use it. Please provide me with instructions on how to use it. Otherwise, I will return this item, even disassembled. As Confucius said, 'He who asks a question is a fool for a minute; he who does not ask is a fool for life.'
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Response from La Pipe Rit
Hello and thank you for your feedback regarding your last purchase on our online store. To better understand how the pipe-reamer you just acquired works, we have actually created a video tutorial that explains step by step how to use it. You can watch this video on our YouTube channel, directly at this address: https://bit.ly/pipereamer. Also, feel free to contact our team by email or phone if you need further clarification.
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Rating: 4 out of 5
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Rating: 4 out of 5
Very well in accordance with the order
Very nice pipe, too bad the engraving is a bit messed up!
Fast delivery despite the weight of August 15
Thank you
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Very nice pipe, too bad the engraving is a bit messed up!
Fast delivery despite the weight of August 15
Thank you
Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We will pass your comments to the Chacom workshop so that this point can be improved in future pipe productions. Also, we take this opportunity to wish you pleasant tastings with this new pipe.
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Rating: 4 out of 5
Pipe of excellent quality, arrived in very good packaging. Thank you very much for your work.
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Rating: 3 out of 5
Clarity of the site with a wide choice of products, easy ordering, delivery within the deadlines. The only downside is the prices. It's better to wait for promotions to order.
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Rating: 4 out of 5
Good presentation of products. Impeccable shipping logistics. The ordered product is good.
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Rating: 4 out of 5
very nice pipe but on the site it was given for a bowl of 7.3 cm while the bowl is 6 cm. but it remains an excellent pipe. Thank you CLAIRE
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Rating: 4 out of 5
Unfortunately, I can't find THE pipe...
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Rating: 4 out of 5
Shipment was despatched promptly and securely and arrived Down Under in good time.
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Rating: 3 out of 5
User-friendly site but for the first time, delivery time not respected and especially not informed. So disappointed... The customer service could have at least warned.
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this message following your new order. During this summer period, the shipping time for orders may be slightly longer than usual. We have precisely mentioned this on the website so that everyone is perfectly informed when shopping online. Of course, as soon as the package is handed over to La Poste, we also take care to send the Colissimo tracking link by email so that you can follow the progress of the delivery. The whole team is also delighted to learn that you have received your order and takes this opportunity to wish you a great summer.
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Rating: 4 out of 5
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