Customer reviews of La Pipe Rit

Hello and thank you for taking the time to share your feedback following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not fully meet your expectations. However, we are not sure we understand exactly what disappointed you. If you wish, feel free to send us one or more photos by email. This will help us better understand the situation and provide you with a personalized response. Furthermore, if this pipe does not ultimately suit you and it has not yet been smoked, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us by email or phone. We will be happy to advise you and find the most suitable solution with you.

Hello and thank you for forwarding this message to us. Since 2002, the year our online store www.pipe.fr was created, we have been striving to offer our customers the fairest prices possible, while remaining particularly attentive to the quality of our products, our services, and the shipping of orders. Each package is carefully prepared by our team and then shipped directly from our premises in Saint-Claude. We do everything we can to ensure that all items arrive at their destination in the best conditions. For nearly 25 years, customer satisfaction has remained our absolute priority. All feedback is very important to us, so please do not hesitate to contact our team by email or phone for further exchanges.

Hello and thank you for taking the time to share your feedback following your online order. We are sincerely sorry if the information regarding the filters was not clear enough and if it caused confusion. On our online store www.pipe.fr, we strive to present all our products as comprehensively as possible: a complete textual description, key elements to remember, technical specifications and dimensions, several photos of the item taken from different angles, and even a 360° view. In parallel, our team is of course at your disposal for any additional information. Please do not hesitate to contact us by email or phone during your next purchase, we will be happy to provide you with the details you may need.

Hello and thank you for taking the time to share your feelings via this message. We are sorry that our selection did not seem varied enough to you. We actually offer nearly 1000 different pipes on our website, with models suitable for all budgets. To allow everyone to find good deals, we have a

section that groups briar pipes at more affordable prices. Additionally, we often offer discounts during events like Black Friday or sales. For over 20 years, we have been doing our best to offer fair prices while maintaining the quality of our products, our service, and our shipments. During your next purchase, please do not hesitate to contact our team directly by email or phone, we will be happy to advise you and help you find the pipe that suits you.

Hello and thank you for your message following your order on our website. Falcon filters are indeed no longer manufactured and we unfortunately no longer have them in stock. Today, we recommend a simple and effective solution by using a soft cotton pipe cleaner instead of the filter. Just cut a pipe cleaner into three segments, take a piece, and shape it to perfectly fit the base of the humidome. We have even made a video to show you this trick (available on this webpage: https://www.youtube.com/watch?v=OOmyycTw83c). Please do not hesitate to contact our team by email or directly by phone if you need additional information.

Hello, thank you for your message and for your new order. You are loyal to our online store and we sincerely thank you for that. Shipping costs have not changed for many years: sending via Colissimo Tracking is €5.50 (for an address in France), regardless of the number of items ordered. You are right, it is therefore preferable to order several items at the same time. Since March 2025, we offer an even more economical option: delivery to a relay point, at €4.50. This allows you to reduce shipping costs when you want to order just a small item. We hope this new solution will meet your needs for your future purchases.

Hello and thank you for taking the time to send us these words through the Avis-Vérifiés platform. We are sorry to learn that this Bing model designed by the Savinelli workshop in Italy does not meet your expectations perfectly. As indicated in our previous email responses, the manufacturer himself confirmed the materials used for the design of this pipe. The information present in the product description is therefore correct: the stem of this Savinelli Bing's Favorite smooth pipe is indeed made of ebonite (also called vulcanite, referring to its manufacturing process). Please feel free to contact our team directly by phone if you would like more details.

Hello and thank you for taking the time to leave us this message following your new order on our online store. For over 20 years, we have been striving to offer our customers the fairest prices possible, while ensuring the quality of our products, services, and shipments. All our prices are listed on our website www.pipe.fr. Out of respect for our past, present, and future customers, we do not engage in price negotiations and do not arbitrarily change our prices. That is why we unfortunately did not grant you an additional discount on the high-end pipe signed Dunhill that you chose. However, a small gift has been added to your package to thank you for your long-standing loyalty. We wish you much pleasure in smoking this magnificent pipe.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes made in Saint-Claude do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for other models. If in doubt, do not hesitate to contact us (by email or directly by phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your first order on our online store. We are sorry to hear that the chosen item does not meet your expectations perfectly. To assist you better, we invite you to contact our team directly by email ([email protected]) attaching a photo of your issue. This way, it will allow us to understand the situation more precisely and find a suitable solution together.

Hello and thank you for taking the time to leave us this feedback following your purchase on our online store www.pipe.fr. Your order placed on 24/08 was shipped the next morning, that is to say on Monday 25/08. As always, we do everything possible to prepare and send each package as quickly as possible. The delivery then depends on the carriers and your postman. We will make sure to pass your comment on to Colissimo services so that the delivery of your package is even faster during your next purchase. Our entire team is at your disposal by email or phone if you need more information.

Hello and thank you for taking the time to write to us following your order on our online store. The cigarette holder you chose does indeed come with a filter. The role of the filter is to absorb a large part of the impurities from the tobacco when you smoke. Depending on your preferences, you can definitely smoke with or without this filter. Our team is available by email and phone if you have any questions regarding the use of your new cigarette holder.

Hello and thank you for sharing your comments following your first order on our website. On our online store www.pipe.fr, we pay particular attention to the presentation of our pipes and smoking accessories: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team does everything possible for you to get the best idea of the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you very much for your feedback following your last order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes are from series produced by major brands and others are available in very limited quantities (even individually when it comes to unique pieces). Do not hesitate to contact us (by email or phone) if you are looking for a particular model. Being located in Saint-Claude, in the heart of the capital of pipes, we have the ability to select for you many models directly from local manufacturers.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this cigarette holder made in Saint-Claude does not perfectly meet your expectations. Of course, if it does not suit you and you have not yet used it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our pipes: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team works hard to ensure you can best assess the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you for taking the time to leave us this message through the Verified Reviews platform. Our team takes care to systematically arrange and secure all items inside each package so that they are perfectly protected for transport. Despite all our precautions, the long pipe you ordered was unfortunately damaged during its transport by La Poste. Following your phone call on 29/01/2025, we immediately found a solution to remedy this delivery problem and allow you to fully enjoy your purchase. We take this new response to wish you pleasant tastings with your pipe from the Lord of the Rings.

Hello, thank you for taking the time to write to us following your first order on our site www.pipe.fr. We are sorry to learn that this pipe made in Saint-Claude did not fully meet your expectations. Customer satisfaction has been our priority since the opening of our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of your Eole pipe. This will help us better understand your feedback and provide you with an appropriate response. Thank you in advance.

Hello and thank you for taking the time to leave us this review through the Verified Reviews platform. At the same time, we also confirm that we have received your email. A response has been immediately provided to you. If it hasn't been done already, we invite you to take note of it. Our entire team remains at your disposal by email or phone.

Hello and thank you for taking the time to write to us following your order through our website www.pipe.fr. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Therefore, we are not sure we fully understand the meaning of your comment. We invite you to contact our team directly by email. This way, we can communicate more easily and provide you with a precise response regarding your comment.

Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 26/11 was shipped the next morning, 27/11. As always, we strive to process each order as quickly as possible. Delivery then depends on the carrier, and in your case, La Poste delivered your package on 30/11/2024, which is 72 hours after it left our premises. Furthermore, regarding the review read on the Internet, our team has contacted the concerned person and an appropriate solution has been found. If you have any other questions or constructive suggestions, our team is available by phone at 03 84 45 68 02, Monday to Friday from 10:30 AM to 12:30 PM and from 2 PM to 6 PM.

Hello and thank you for your feedback regarding the Saint-Claude pipe you just acquired. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for sharing your feedback regarding your online order. We are sorry to learn that the corn cob pipes (from the American brand Missouri Meerschaum) do not fully meet your expectations. Due to the very nature of corn cobs, corn cob pipes are indeed more fragile than briar pipes. However, a Missouri Meerschaum pipe can last for years if you take care to handle it carefully, maintain it regularly, and especially smoke extremely gently. Please feel free to contact our team by email or phone, we will be happy to provide you with all the details you need for the maintenance of your pipes.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store www.pipe.fr.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 28/05/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you have finally received your package and that the ordered items perfectly meet your expectations. We wish you much pleasure in smoking your new pipe sculpted by master pipemaker Roger Vincent.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 23/04/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you received your package only 48 hours after its shipment!

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Savinelli pipe made in Italy does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.

Hello and thank you for your feedback regarding this pipe from the Vauen brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this small pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback through the Avis-Vérifiés platform after your purchase on our online store www.pipe.fr. Following our previous email exchanges, we would like to reiterate our apologies for this lack of attention encountered during the preparation of your order. We thank you again for bringing this information to our attention as we were able to correct the situation, proceed with the exchange, and send you the pipe you initially chose. Furthermore, we have refunded you the amount of the return shipping costs you had to pay. Our entire team wishes you much pleasure in smoking your two new pipes!

Hello and thank you very much for taking the time to send us this message through the Verified Reviews platform. Our team immediately validated your order as soon as we received your bank transfer. Thus, we were able to hand over your package to the postal services (the very next morning) so that it could be quickly delivered to you in Belgium. We thank you again for confirming the good receipt of your package. If you encounter difficulties paying online, do not hesitate to contact our team directly by phone during your next order. Our experts will easily guide you and provide you with all the details you may need.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. We are first of all pleased to know that you received your package following your online order. Regarding the second part of your message, we invite you to contact our team directly by email ([email protected]) so that we can discuss the matter and quickly find a solution.

Hello and thank you very much for taking the time to leave us this feedback following your purchase in our store in Saint-Claude. We are delighted to know that our team was able to perfectly advise you and present our range of pipes and accessories. Eager to constantly improve our services and optimize customer satisfaction, we confirm that we have taken your comments into account. We will also be very happy to welcome you again in our store La Pipe Rit during your next visit to St-Claude, in the Jura.