Customer reviews of La Pipe Rit

Hello and thank you for taking the time to share your feedback through the Avis-Vérifiés platform. We are sorry to hear that the pipe belonging to your husband broke. In order to fully understand the issue encountered, our team will need more information. Therefore, we are contacting you immediately by email. We invite you to read this message and to continue the exchange directly with our specialist in charge of your case.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. We are sorry that the gift wrapping escaped our attention during the preparation of your package. We have also forwarded your feedback to the team in charge of packages to improve our services and ensure this does not happen again. As agreed, we have immediately processed the refund for the gift wrapping that was not done. We also wish you much pleasure in smoking your new pipe!

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this handmade pipe made in St-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Indeed, the pipe you previously purchased was exceptionally replaced. Unfortunately, we cannot proceed with any other free exchanges. As indicated during our last email exchange, to prevent this mishap from happening again, you must gently disassemble your pipes. First, wait for the pipe to be completely cold, then gently pull the stem, in line with its axis, as if it were screwed onto the shank. The best way to do this is to hold the shank with one hand and the stem with the other, positioning your hands close to the joint between the two parts. By following this recommendation, you will not risk damaging your pipes during disassembly. Pipes with a very thick shank are, of course, the most robust. For your next purchase, we recommend opting for a model of this type. Do not hesitate to contact our team by email or phone if you need additional help in choosing a pipe.

Hello and thank you for taking the time to write this message following the receipt of your order. We are contacting you right away directly by email to find a solution to the mentioned problem.

Hello and thank you for taking the time to inform us about this. The fit of the pipe should indeed be loose without being too loose so that the pipe stays in place when you smoke. In case your pipe becomes difficult to remove, you can lubricate the tenon (that is, the part that goes into the briar stem) with Marseille soap (or a pencil lead, for example). By doing this, the pipe will be much easier to assemble and disassemble during your future uses. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need more information.

Hello and thank you for your comment regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for your feedback sent through the Verified Reviews platform. As indicated in our previous email exchanges, pipe filters are available in different packaging. Therefore, you can buy a pack containing more or fewer filters depending on your consumption. In France, since 2011, our shop La Pipe Rit is the official distributor of the Vauen brand. So, if you need more information, you can definitely contact our team directly who will be happy to provide you with all the necessary details.

Hello and thank you for your feedback regarding this Ropp brand pipe. On this 'sandblasted' model, the finish of the briar is sanded. To achieve this, the craftsman used a high-pressure jet to carve the wood to remove the softer parts. This finish naturally brings relief to the briar. It is therefore quite normal for the wood to be more or less carved in different places. If despite everything this pipe does not suit you and you have not yet smoked it, it is quite possible to return it to us for an exchange for another model. Do not hesitate to contact our team by email for more information.

Hello, thank you for taking the time to leave us your opinion about this pipe from Saint-Claude. We always specify the dimensions of the pipe in the 'Characteristics' section because it is indeed difficult to realize the size of an item solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices. As soon as the health situation allows, we will also be happy to welcome you directly in our store in the heart of Jura!

Hello, thank you for taking the time to leave us your feedback regarding your last order. The long pipe you acquired is a nice artisanal model made entirely in Saint-Claude, in the Jura. If this pipe unfortunately does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!

Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.

Hello and thank you for sending us your feedback through the Avis-Vérifiés platform. We are delighted to hear that the gift box and the briar pipe suit you perfectly. Regarding the pipe cleaner, our team has not received any message from you (either by email or phone), which is why you have not received a response. We are contacting you right away to get more information and to resolve this as quickly as possible.

Hello and thank you for taking the time to give us this feedback. As indicated in the textual description of this corn cob pipe, the Dwarf pipe (made by the company 'Missouri Meerschaum' in the United States) is now without a ring. If the pipe you received does not fully meet your expectations, it is certainly possible to return it for an exchange or refund. To know all the return procedures, we invite you to contact our team directly by email or phone.

Hello and thank you for taking the time to leave us this comment. The metal filters available on our online store have the advantage of being adjustable. They fit exactly the diameter of all pipe stems (drilled in 3 or 4 mm). Regarding the nature Haiti pipe you ordered, if it does not meet your expectations perfectly (and it has not yet been smoked), you can absolutely return it to us for an exchange for another model or to request a refund. Our entire team is at your disposal by email or phone for more information.

Hello and thank you very much for taking the time to leave us your feedback. Indeed, feedback from our customers is very important as it allows us to continuously improve our products and services. Your comment is relevant and will be studied with great interest by our team. We wish you much pleasure in smoking your new pipe and remain at your disposal by email or phone if you have any questions.

Hello and thank you for taking the time to leave us your feedback through the Avis-Vérifiés platform. Following your message, we will check the integrity of our stock and, if necessary, take new photos to update the presentation of the item on www.pipe.fr. You are indeed right, many references available on our website are unique models or limited editions. New pipes are currently being manufactured in the workshops in Saint-Claude. Please feel free to contact our team by email or directly by phone if you would like more information about our products.

Hello and thank you very much for taking the time to send us this message. The various improvement suggestions mentioned in your comment are very interesting as they could significantly improve our services. Our team will study all this in order to implement appropriate solutions on the website. We thank you for your recent order placed on our online store www.pipe.fr and we wish you much pleasure in smoking your new Lord of the Rings pipe.

Hello and thank you for taking the time to leave your feedback through the Verified Reviews platform. As indicated in our previous exchanges, it is indeed possible to return your pipe if it does not perfectly meet your expectations. Upon receipt, our team will analyze the small defect mentioned and we will certainly send you another model that we will select with the utmost care. Please feel free to contact us directly by email or phone if you need further information.

Hello, thank you for taking the time to leave us your feedback about this small Savinelli pipe. We always specify the dimensions of the pipe in the "Characteristics" section because it is indeed difficult to realize the size of an item just from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

Hello and thank you for your feedback following your recent order on our online store. As indicated on the site page, the pipe you chose is indeed without a filter. On this model, it is the sea foam part that takes on the role of the filter. The natural porosity of the foam allows it to absorb a large part of the impurities. Additionally, it has the advantage of not fearing heat, which makes this briar pipe even more interesting. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need further advice.

Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality but it is still difficult to achieve a rendering that perfectly matches the reality of the product once in hand. On the site, we also offer a 360° view that allows you to observe the item from all angles. Looking forward to meeting you directly in our pipe shop in Saint-Claude in the Jura!

Hello and thank you very much for taking the time to send us this message. We are sorry that the gift wrapping escaped our attention. We will of course forward your message to the team in charge of the packages to improve our services and ensure that this does not happen again. We are also contacting you directly by email to provide you with more details regarding your order.

Hello and thank you for taking the time to give us this feedback. Since 1996, at Pipe Rit, our team is made up of experts, specialists, and passionate about the art of smoking a pipe. We strive daily to select the finest briars from Saint-Claude to offer them in our online store www.pipe.fr. For this, in addition to a precise description of the products, we systematically indicate all the characteristics/dimensions so that you can have the most accurate representation possible. Of course, if the pipe(s) you received do not perfectly meet your expectations, it is always possible to return them for an exchange or a refund. Regarding the finish issue you mentioned, do not hesitate to contact us by email or phone so that we can find a solution.

Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 05/11 was shipped from our premises the next morning (that is to say on 06/11). Then, we obviously depend on the delivery services. During this month of November 2020, BPost (the Belgian Post) indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered. This is why the delivery time was longer than usual (generally, it takes 3-4 days). On www.pipe.fr, the shipping cost to Belgium is €8, regardless of the number and weight of the ordered items. Please do not hesitate to contact us directly by email (contact[at]pipe.fr) if you need more information.

Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. If it does not suit you (and it is, of course, still new and unused), it is entirely possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.

Hello and thank you for your feedback following your recent order on our online store www.pipe.fr. As indicated in our response dated 02/11, we confirm that this tobacco joke is indeed under warranty. If you wish, you can return it to us so that we can take the necessary steps. Our entire team is of course at your disposal by email or phone if you need further details.

Hello and thank you for taking the time to leave us your feedback following your last purchase on www.pipe.fr. We will contact you directly by email to obtain more information.

Hello and thank you for your feedback following your last order on our website. We indeed sent you, personally, an email with a promotional code. As indicated in this message, to benefit from this pipe cleaner as a gift, this code had to be entered and validated at the time of your order on the cart page. Unfortunately, you did not register it, which is why our order preparer did not add the pipe cleaner to your package. If you encounter difficulties with your computer tool, do not hesitate to contact us directly by phone. A member of our team can easily guide you through the different operations to perform.

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

Hello and thank you for your feedback following your online purchase. Promotional codes are generated dynamically and sent by email according to the conditions defined by our marketing team. We will check our automated system to ensure this inconvenience does not happen again. Furthermore, I confirm that you benefited from a 15% discount on your order and that your invoice is available directly (and at any time) in your customer area on www.pipe.fr. Bastien, webmaster

Hello,
the dimensions of the pipes are indicated on our site on the pipe sheet at the bottom right. For cleaning, we recommend the long conical pipe cleaners from Vauen which are suitable for very long pipes and are very easy to use. We wish you much pleasure in smoking this pipe.
Best regards
Claire.

Hello, we thank you for leaving your review. Best regards. Claire