The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
2 weeks for a delivery to €22 (Reunion) is a bit too much. Otherwise, it's very good.
Translated reviews
Response from La Pipe Rit
Hello and thank you for your feedback following your recent order on our online store. Your delivery address being in Reunion, the shipping cost is indeed €22 (we try to calculate the fairest fees regardless of the number of items ordered). As for the delivery time, we naturally depend on the carriers and the customs clearance time. We will make sure to pass on your comment to the relevant transport services. Thank you and see you soon on www.pipe.fr!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
Too much delay in delivery!
Translated reviews
Response from La Pipe Rit
Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 30/07 was shipped from our premises the next morning (that is to say on 31/07). Then, we obviously depend on Colissimo (the postal delivery service). The usual delay for deliveries from France to Belgium is 3-4 days. The Colissimo tracking indicates that your package was delivered on 04/08. Please feel free to contact us directly by email (contact[at]pipe.fr) if you need more information. See you soon on www.pipe.fr!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2020
Disappointment pipe not French
Translated reviews
Response from La Pipe Rit
Hello, thank you for your feedback regarding your recent order on www.pipe.fr. At La Pipe Rit, we do indeed offer pipes from Saint-Claude but also very nice quality pipes made in other countries. The beginner's kit you chose was designed in Italy. We have added this information on the website to clarify this for future customers. The whole team wishes you pleasant tastings with your new pipe!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Delivery too expensive
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2020
The search engine on the site is a real obstacle to a comfortable purchase. Too bad.
Translated reviews
Response from La Pipe Rit
Hello and thank you very much for your feedback! Your comment is very interesting because it is customer feedback that allows us to continuously improve the features of the website. Since the launch of www.pipe.fr in 2002, we have done everything possible to offer a practical and easy-to-use site. Nevertheless, you are right, the internal search engine can still be improved and we are currently working to make the necessary corrections. Of course, do not hesitate to contact us directly, whether by email or phone, as we can easily guide you in your searches.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
rushed shipment the documents placed inside arrived folded and crumpled so trash; moreover I paid for a delivery WITH signature and received the package directly in the mailbox WITHOUT signature; too bad........
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to share this information regarding the delivery of your package. In the current context related to Covid-19, Colissimo has forced postal workers to prioritize delivery without signature (that is, directly in the mailbox), in order to avoid physical contact. Furthermore, the documentation you received (tips for smoking a pipe and latest news) is also available on our website. Please feel free to consult them or contact us by email if you cannot find the information you are looking for.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2020
Ergonomics and clarity are present. The site 'MF gifts' seems to duplicate even if it does not have the same references. Why? The Chacom Maya pipes that I had to buy on a foreign site are missing! I am attached to French manufacturing but also to French distribution. Good continuation. Customer Service by phone: IMPECCABLE, thank you
Translated reviews
Response from La Pipe Rit
Hello and thank you very much for taking the time to leave us your feedback following your recent order. We indeed have two online stores: pipe.fr and mf-cadeaux.com. The second website groups more exceptional models (most being unique pieces) as well as cigarette holders. Regarding your other remark, you are right, the Chacom pipe catalog is very vast. Not all are therefore directly visible on our site. However, if a particular model interests you, do not hesitate to contact us as we are able to offer you any pipe and that within a very short time since we are located right next to the manufacturing factories in Saint-Claude.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Maybe a long delivery due to COVID-19 but more than 10 days for delivery when it was announced in 48h on the site.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your message following your recent order. Indeed, as indicated on our website, La Poste (and more specifically Colissimo) continues to provide its services during this difficult period. The usual delay for delivery in mainland France is 48h. In the current context, Colissimo has decided to operate (at least for the moment) only 3 days a week and with reduced staff, which has naturally resulted in longer delivery times.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2020
A bit small and just a small hole for smoking, not practical to clean
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding your recent purchase. To clean the inside of the pipe, the Vauen 'conical' pipe cleaners (which you also purchased) are perfectly suitable. Indeed, they are thinner on one side, which makes it easier to insert them into the pipe. First, wait for your pipe to be completely cold before disassembling it. Then, you can insert the pipe cleaner into the pipe from either end. Please feel free to contact us directly by email if, despite our recommendations, you still encounter difficulties cleaning your pipe.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2020
The delivery cost me a lot. The delay was a bit long but special period. The navigation is pleasant but the keyword search could be enhanced for more ease. The choice is very good. However, there is a lack of more choices for pipe ashtrays. Thank you!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2020
Simple navigation.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/02/2020
It is beautiful but I regret the absence of a filter and the lack of information regarding the type of filter.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. This Peterson Standard 304 pipe is indeed designed to be smoked without a filter. Besides the photo showing the disassembled pipe (where you can see that it is without a filter), we have taken care to indicate this particularity in the 'Characteristics' section. At this point, it is specified 'Without filter'. In any case, if this pipe does not fully meet your expectations, it is entirely possible to return it to us for an exchange or a refund. Please feel free to contact us directly by email for more details on this matter.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
The case devalues the product otherwise everything is fine.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2020
Is the control of each sold pipe done? The stem of my last purchase is too narrow to pass a pipe cleaner
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding this pipe from the Jeantet brand. To clean the inside of the stem, we recommend using
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2020
Several issues with the ordered pipe that should have been taken into account before shipping. The team is responsive.
Translated reviews
Response from La Pipe Rit
Hello, as agreed during our previous exchanges, we invite you to return the Butz-Choquin pipe on which you have clearly identified several issues. Upon receipt, it will be possible at your convenience to proceed with an exchange or a refund of your order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
pipe received with a scratch
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your opinion about this pipe from the Jeantet brand. As indicated in the item description, this pipe was offered at a reduced price due to its imperfect finish (notably a visible chip in the white finish). This is why we classified this pipe among the current promotions on our website.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
I have several pipes of different models and the filters I received are for only one model, I would have preferred to have different models of filters.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback about this item. These metal filters have an 'adjustable' part. If needed, you can slightly spread the two legs so that the filter stays well in place in the bowl. By making this adjustment, it will fit perfectly to the diameter of the hole (3 or 4 mm) of your different pipes.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
I was disappointed! I ordered a pipe for a Christmas gift, but I felt like it had already been used (some marks). Moreover, I requested gift wrapping, but it was not done.
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding your order on www.pipe.fr. I confirm that the Jeantet pipe you purchased on our site is a new pipe. At La Pipe Rit, we only sell new pipes. The marks you see inside the bowl are completely normal; they are simply marks left by the tools used by the pipe artisans during the manufacturing of the pipes.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2019
Disappointment with the delivery. I ordered on the 20th in the middle of the day with a 48h Collissimo delivery and I was delivered on the 27th. But otherwise, impeccable for the rest.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2019
Expand the offer
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
Globally satisfaied by the service, but they forgot to send me one item that was urgently awaited. When they resent me the missed product, it was to the wrong address, so I didn't receive it before me trip, despite my clear instructions.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
the compliance of the shipment with the order poses no problem. Too bad the pipe was not sent with some filters; this attitude is anti-commercial
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2019
I had received a discount code by email. I indicated this in my order and the discount was not applied. After an exchange of emails, the site did not want to go back, claiming that the discount code had not been entered.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2019
You can find a lot of things on the site, but no warranty explanation when encountering a problem...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
good until...
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Fast delivery but disappointing product
Translated reviews
Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your comment through the Avis-Vérifiés platform. We are contacting you directly by email to obtain more information about your order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
Average
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2019
Quite good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2019
To improve on delivery times
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
The package arrived in Belgium 48 hours after the order but the Belgian post did not deliver it. They delivered me a message for me to come pick it up myself. Why not deliver the package when I was present???
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
Very fast and efficient.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
It's a shame that the site does not recognize overseas addresses and therefore no shipping costs accordingly. Especially since Saint Claude in Guadeloupe is prone to confusion.
Translated reviews
Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your shopping experience. It is indeed possible to have your order delivered directly to Guadeloupe (but also anywhere in the overseas territories). Once your address is entered on the website, the shipping costs are automatically recalculated. If you encounter any difficulties during your next order on www.pipe.fr, do not hesitate to contact us, whether by email or directly by phone, so that we can assist you.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Average
Products delivered with very low discounts
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
I had requested a gift wrapping that was not done
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
In reality, there are no more correct French pipes except perhaps Morel. Too bad!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
I am waiting for your site's response.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
I wanted to order a 9MM pipe but the choice I made forced me to order 3? I only wanted one.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2018
Could do better in terms of presentation of items, photos and articles do not reflect reality.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2018
disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
For some manufacturers presented, the choice deserves to be superior
Translated reviews
We use cookies for audience measurement and improving user experience.
English 