Customer reviews of La Pipe Rit

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 14h47 following a purchase from 31/01/2020

good, However, the free pipe cleaner that was offered was missing

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 19h51 following a purchase from 18/02/2020

Pleasant and easy site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 08h48 following a purchase from 15/02/2020

Clear and well-stocked site (you should find what you are looking for and even more...) Order delivered on time; products conform to descriptions and respected by the quality of the packaging.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/02/2020 à 23h28 following a purchase from 15/02/2020

I was looking for a pipe with a metal filter pierced all the way through. I thought I saw the desired model in the photo. And that was not the case... too bad because the pipe is of good quality and suits me well.

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Response from La Pipe Rit Published on 26/02/2020

Hello and thank you for your comment regarding this Jeantet pipe. For your future orders, do not hesitate to contact us (whether by email or directly by phone) if you have any doubts about a particular item. We are checking the filter system on the model you selected and if necessary, we will find you another model from our stock of Sanclaud pipes.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2020 à 07h03 following a purchase from 13/02/2020

good purchase

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/02/2020 à 13h17 following a purchase from 14/02/2020

Fast delivery. Product not quite as ordered but OK

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2020 à 20h26 following a purchase from 03/02/2020

Efficient service, order as described.
Fast shipping.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 22h19 following a purchase from 29/01/2020

I haven't received it yet, delivery problem. I hope it will be resolved soon. This is the first time since I started ordering. Very disappointed because I don't have it for my husband's birthday.

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Response from La Pipe Rit Published on 02/03/2020

Hello and thank you for your comment following your last order placed on our site. Your package was indeed returned to us due to a delivery problem with the carrier. As agreed during our previous email exchanges, a new shipment has been made so that you can receive this package at your home in Belgium. Since then, we have received your confirmation of receipt and we thank you for it. We look forward to seeing you again on www.pipe.fr

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/02/2020 à 14h37 following a purchase from 25/01/2020

Order, navigation, delivery: everything is ok. The only unpleasant point: not often new products, whether for French or foreign pipes...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/01/2020 à 14h08 following a purchase from 18/01/2020

Very fast registration and delivery in good conditions.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/01/2020 à 16h43 following a purchase from 08/01/2020

The site is well designed, fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/01/2020 à 14h45 following a purchase from 10/01/2020

Very satisfactory service, just a note about the plastic items in the packages, you could do better as it's not very ecological.
Very good site, delivered on time.

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Response from La Pipe Rit Published on 23/01/2020

Hello and thank you very much for your feedback regarding your order. Your comment is very relevant. We are currently studying the issue with our various suppliers to improve this point. See you soon on www.pipe.fr or in our pipe shop in Saint-Claude!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/01/2020 à 14h36 following a purchase from 11/01/2020

Items received on time as expected.
I recommend.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/01/2020 à 17h00 following a purchase from 03/01/2020

FAST SHIPPING, CONVINCING PACKAGING, VERY GOOD OVERALL

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/01/2020 à 16h47 following a purchase from 08/01/2020

It's always difficult to choose a pipe, especially online, but the descriptions are precise; however, somewhere choosing a pipe without seeing it is a heresy, but for starters, it's quite practical, good to know.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/01/2020 à 16h15 following a purchase from 08/01/2020

Very good serious site with knowledgeable people, always fast in processing orders. Never disappointed, except if you want engraving, it's better to call them than to leave an email because sending is faster than reading an email.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2020 à 12h43 following a purchase from 04/01/2020

Very nice pipe with a deep bowl that works very well. However, it was not specified on the site which one was pre-cured. The rest of the set is in accordance with the announcement.

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Response from La Pipe Rit Published on 16/01/2020

Hello and thank you for sharing your opinion regarding your new pipe (master pipemaker kit). It is necessary to cure it even if it is already pre-cured. Indeed, curing is essential on a new pipe as it protects the wood from heat. For this, we recommend putting little tobacco on the first 10 pipes and then gradually increasing the tobacco dose to create a uniform protective layer throughout the chamber. Do not hesitate to contact us by email or phone, our small team can provide you with valuable advice!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2020 à 18h15 following a purchase from 04/01/2020

Fast shipping, well-made site, advice, and quality... A bit expensive though

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/01/2020 à 10h19 following a purchase from 17/12/2019

No delivery issues, no problems finding what we need on the site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2019 à 14h28 following a purchase from 19/12/2019

Better but this 3rd pipe that I order in a short time has a filter that is hard to hold

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2019 à 04h34 following a purchase from 12/12/2019

The site is well made and easy to use.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/12/2019 à 11h37 following a purchase from 15/12/2019

Order received quickly, items conform to the order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/12/2019 à 20h35 following a purchase from 13/12/2019

Very nice object, the plating is very nice; too bad the drawer handle seems a bit fragile; to see in use

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/12/2019 à 14h04 following a purchase from 15/12/2019

O.K no problem except that they don't have pipes with horn tubes!!

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Response from La Pipe Rit Published on 26/12/2019

Hello and thank you for taking the time to send us your message through the Avis-Vérifiés platform. Pipes with a horn tube are indeed quite rare but we still have several models to offer you. For that, I will send you an email directly with the list of pipes mounted with a horn tube.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2019 à 18h21 following a purchase from 01/12/2019

Just a small problem; I had a 15% discount code when I placed my order but it was not taken into account, but it was a gift so I did not cancel the operation

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2019 à 15h56 following a purchase from 08/12/2019

Beautiful items and perfect packaging

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/12/2019 à 14h38 following a purchase from 09/12/2019

thank you, best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2019 à 17h33 following a purchase from 01/12/2019

Hello, I was a bit disappointed by the size which is really small. I will manage. Otherwise, it is beautiful. Thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2019 à 14h13 following a purchase from 03/12/2019

Kudos for the speed of shipping

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2019 à 10h07 following a purchase from 01/12/2019

certain orders may deserve a little gift!!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/12/2019 à 19h36 following a purchase from 03/12/2019

Delivery as expected despite a delayed and quite slow notification. The products are of good quality and the price is affordable.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/12/2019 à 08h32 following a purchase from 23/11/2019

Order shipped in 2 days and received within 8 days.
Missing 1 star because I was not informed of the day and time of delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/11/2019 à 11h23 following a purchase from 17/11/2019

great, good choice of pipe

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/11/2019 à 22h54 following a purchase from 18/11/2019

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/11/2019 à 18h50 following a purchase from 11/11/2019

I have been a regular customer for 3 years: do you have loyalty benefits for good customers? Otherwise, good site, well done. Only small complaint, some models that go out of stock are not restocked quickly enough

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Response from La Pipe Rit Published on 27/11/2019

Hello Sir, you are right, we have not yet implemented a system that would automatically reward the loyalty of our customers on the website. We hope to be able to set up this kind of system soon.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/11/2019 à 13h08 following a purchase from 11/11/2019

Very intuitive site, simple order and delivery time respected, keep it up, it's very good, thank you and see you soon for the next order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/11/2019 à 17h24 following a purchase from 04/11/2019

As far as I'm concerned, the purchases made in previous years have been completely satisfactory

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/11/2019 à 11h12 following a purchase from 05/11/2019

The choice of item, ordering process, and receipt within the expected time frame went smoothly. The only downside is that after a similar order, receiving repeated advertisements is particularly annoying. No, I'm not a compulsive pipe buyer and I'm old enough to decide on a new purchase if the desire or need arises!...

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Response from La Pipe Rit Published on 15/11/2019

Hello Sir, thank you for leaving us this message following your recent order placed on www.pipe.fr. You are indeed receiving our email communications (twice a month) because you are subscribed to our newsletter 'La Pipe Rit'. However, you can unsubscribe from our mailing list at any time by clicking the unsubscribe link that is systematically present at the bottom of each email. Please feel free to contact us directly by phone if you encounter any difficulties in carrying out this operation.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/11/2019 à 14h44 following a purchase from 05/11/2019

Nothing to report.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/11/2019 à 18h36 following a purchase from 03/11/2019

Happy as usual with this site. Trustworthy, no problems. Thank you

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