Customer reviews of La Tourangelle

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews
5 1 207 87% 4 125 9% 3 30 2% 2 4 0% 1 16 1%

Summary of reviews

La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.

1 star review

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D
Dominique G.
Rating: 1 out of 5
following a purchase from 21/03/2026
Very disappointed because the walnut oil bottle is dented while the packaging was not damaged. It could not have been sold on the shelf. It was intended as a gift that I decided not to give.
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Lionel M.
Rating: 1 out of 5
following a purchase from 19/01/2026
Product always referenced but unavailable. This is unacceptable!!!
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Response from La Tourangelle
Hello Lionel,

Thank you for taking the time to share your feedback. We are sincerely sorry for this exceptional situation.

Although it remains very rare, it can happen that a product temporarily out of stock still appears available for order, particularly in the case of a delayed software update or very high simultaneous demand for the same reference.

When this happens, our teams immediately address the situation and the refund is processed as quickly as possible to minimize any inconvenience.

We understand your disappointment and remain fully committed to ensuring the reliability of our site and the satisfaction of our customers.

We thank you for your understanding.

Best regards,

The La Tourangelle team,
A
Agnès B.
Rating: 1 out of 5
following a purchase from 29/09/2025
Quality of the product is very good
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Response from La Tourangelle
Hello,
Thank you for taking the time to share your satisfaction
See you soon,
The La Tourangelle team,
B
Bastien M.
Rating: 1 out of 5
following a purchase from 22/09/2025
In the two orders I made for about ten oils, the packages were poorly prepared. Both times I had at least 3 bottles crushed and damaged to the point that one couldn't stand up even though it was still sealed. Be more careful with the products you pack, transport cannot be responsible for this kind of damage.
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Response from La Tourangelle
Hello,

Thank you for taking the time to write to us to share your experience. We are sincerely sorry to learn that you received dented cans.

Please know that our teams take great care in preparing & packing our consumers' orders, it is a priority! Unfortunately, this must have happened during transport.

When this happens, please do not hesitate to send us photos of your damaged cans. We systematically communicate this information to our logistics partner to conduct investigations and thus improve the delivery service to meet our consumers' expectations.

See you soon,
The La Tourangelle team,
M
Madeleine M.
Rating: 1 out of 5
following a purchase from 03/07/2025
Great
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive my order, although paid for... so I am waiting for a refund...!?
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Response from La Tourangelle
Hello, Thank you for taking the time to write to us to report this problem, we are sincerely sorry for this inconvenience. Please know that our teams are working hard to locate your lost package. We confirm that your order was indeed shipped on 16/11/2024 from our warehouses. A procedure has been put in place with the carrier. Unfortunately, fraud related to lost or stolen packages is becoming increasingly significant in 2024: https://urlr.me/MzRxyY These frauds are of course independent of our operations and our willingness. Please know that your order will be fully refunded or reshipped. We will take care to contact you as soon as possible. Thank you for your understanding. We wish you a wonderful end of year holiday season! The La Tourangelle team,
A
Acheteur Vérifié
Rating: 1 out of 5
Terrible. I do not recommend at all. They do not keep their commitments. I am an elderly person. They doubted my word regarding a code. I ordered my oil elsewhere without a discount and paid less for it.
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Acheteur Vérifié
Rating: 1 out of 5
As a customer for a little while now, I ordered 16 bottles of oil for a total of 90 euros on February 23rd. As of today, March 9th, I have not received any package from you despite 3 calls and 2 emails. I thought a company like yours was concerned about satisfying its customers and especially retaining them.
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Response from La Tourangelle
Hello, We are sorry that you had a bad shopping experience. Our customer service has contacted you and you should be able to recover your order. We apologize for the inconvenience caused and still hope to keep you among our loyal customers. See you soon, The La Tourangelle team
A
Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for my refund for 15 days, this is unacceptable.
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Response from La Tourangelle
Hello, We are sorry to hear that you had a bad experience with our customer service. A change in the computer system has disrupted our internal organization and may have caused additional delays in processing orders, returns, and refunds. Please accept our sincerest apologies on this matter and we hope to keep you among our loyal customers. See you soon, The La Tourangelle team
A
Acheteur Vérifié
Rating: 1 out of 5
I order items, my order is confirmed, I am billed, I am told it will be shipped... and only after that I am explained that one of the items no longer exists and that I will not receive it. I am still waiting for my refund though!
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Response from La Tourangelle
Hello, I am sorry to hear that you had a bad experience and that the products you ordered were not delivered. A change in the computer system has caused delays in processing orders, stocks, and refunds. I hope customer service was able to assist you, I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
A
Acheteur Vérifié
Rating: 1 out of 5
We still have not received our order. Please send a second notice as soon as we have been delivered. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2022
Your package was not delivered to the recipient (COEXTRADE, CRETEIL). We searched ourselves at the post office.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
One of my products arrived broken
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2020
Order not arrived even though marked as delivered, customer service contacted and still no response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2020
It's been a week, still no order. The Colissimo tracking doesn't work. Why?
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