La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
Hello, A big thank you for your positive feedback on our products and your experience with La Tourangelle. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
A dented bottle, an enormous delivery delay. A delivery not made to the right place, but that's Colissimo. For the rest, it's delicious. Happy holidays
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Response from La Tourangelle
Hello, A big thank you for your positive review of our products. We are sorry that you received dented products; indeed, delivery can sometimes damage the cans, which are fragile, even though we take care to pack them sufficiently to protect them from shocks. Please know that this does not affect the quality of the oil inside. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for my refund for 15 days, this is unacceptable.
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Response from La Tourangelle
Hello, We are sorry to hear that you had a bad experience with our customer service. A change in the computer system has disrupted our internal organization and may have caused additional delays in processing orders, returns, and refunds. Please accept our sincerest apologies on this matter and we hope to keep you among our loyal customers. See you soon, The La Tourangelle team
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Rating: 4 out of 5
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Rating: 3 out of 5
I waited nearly 15 days to receive my order... a bit too long; one must anticipate if they don't want to run out...
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Response from La Tourangelle
Hello, Thank you for your feedback on our products and your experience with La Tourangelle. I am sorry to hear that you had to wait so long before being delivered. A change in the computer system indeed caused us to fall behind on end-of-year orders. I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 1 out of 5
I order items, my order is confirmed, I am billed, I am told it will be shipped... and only after that I am explained that one of the items no longer exists and that I will not receive it. I am still waiting for my refund though!
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Response from La Tourangelle
Hello, I am sorry to hear that you had a bad experience and that the products you ordered were not delivered. A change in the computer system has caused delays in processing orders, stocks, and refunds. I hope customer service was able to assist you, I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
Old-fashioned flavored oil is by far the best, with an extra flavor. The strong flavored oil is much lesser, closer to classic oil
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Rating: 4 out of 5
Flavored oils
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Rating: 4 out of 5
We have been searching for years for a tasty olive oil. So far, the only excellent oils have been from Greece and southern Spain, and we are delighted to discover your oil from different varieties. In our opinion, the so-called tasty oil lacks a bit of zest but remains very enjoyable; however, a more pronounced olive flavor would delight our delicate taste buds.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, we were very disappointed when we wanted to order the toasted walnut oil in 500ml and it was no longer in stock in that packaging. There is still no information when looking at the details regarding this oil and this packaging. After the order, we do not know when the order is shipped and when it is delivered. I logged into the site and saw that the order was delivered, while it was delivered to the pickup point 2 days later...
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Response from La Tourangelle
Hello Anne, we are sorry to hear that you were unable to order the product you were looking for and that your ordering experience was not optimal. Our walnut oil is in stock in 500ml format; perhaps you logged in on a day when it was out of stock. Unfortunately, you do not yet have the option to create stock alert notifications, but we are working on it. Regarding order tracking, thank you for your feedback. We will check these points internally to improve them. We hope to always count you among our loyal customers. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
Serious company, good quality oil, fast and secure delivery, good mayonnaise, I recommend
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Response from La Tourangelle
Hello, thank you very much for your feedback and your loyalty. The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
Everything is okay, the olive oils, walnut oil, hazelnut oil, and sesame oil are very good. A downside regarding the packaging, with the caps, there is always oil that spills when straightening the bottle, unpleasant.
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Response from La Tourangelle
Hello Josette, thank you very much for your feedback and your loyalty. We are working on the cap issue and hope to soon offer you a better solution. The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
The products are good, authentic presentation. The only problem is that you have to buy a set of 3 oils to get the one referenced (garlic...)
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Response from La Tourangelle
Hello, our products are all available individually. Did you encounter a problem that we can help you with? Please feel free to contact our customer service who can guide you on our site.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2023
Excellent products of great quality but increasingly expensive.... Free shipping rises to a purchase of 80 euros... 3 times higher than before....! So limitation of orders.......
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Response from La Tourangelle
Hello Michelle, Thank you for your review. We have indeed been forced to increase our prices due to the many increases in raw materials that we had to face last year. We completely understand that the amount of 80€ is high, it forces a reduction in the number of orders, as given the weight of our products, shipping costs are very expensive. We thank you for your loyalty and count on your understanding. The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2023
I understand that everything is increasing, I do not understand the number of products that must be purchased now to have free delivery.
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Response from La Tourangelle
Hello, Thank you for your order and your feedback. As you pointed out, everything is increasing, transport is no exception, and we therefore had to raise the amount to be reached to benefit from free shipping in a concern for profitability. By making this choice, we also encourage our customers to wait until they need several products before placing an order, a way to make a gesture for the environment by avoiding deliveries that are too close together. We hope that the products you ordered will give you complete satisfaction. The entire La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
I have been a customer of your site for a long time
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Response from La Tourangelle
A big thank you for your loyalty!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
Make a smaller package
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Response from La Tourangelle
Thank you for your feedback. We are indeed considering it! Our products being of different sizes and rather fragile, the exercise is not simple but we will find a way ;)
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Rating: 4 out of 5
following a purchase from 15/12/2022
The package was delivered to the neighbor! Shameful
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Rating: 4 out of 5
Particularly careful packaging
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Rating: 4 out of 5
following a purchase from 12/11/2022
Fast shipping. Very well packed.
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Rating: 4 out of 5
following a purchase from 10/08/2022
the products, the telephone reception, the processing of orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
The quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Positive point: the speed of shipping negative point: the tracking of the parcel and there is no alert to say it will be delivered
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Rating: 4 out of 5
following a purchase from 06/06/2022
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Rating: 4 out of 5
This is my first order and I am not disappointed... quickly shipped in adequate packaging... product compliant and of good quality
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Rating: 4 out of 5
following a purchase from 17/05/2022
Well-documented site on products. Simple purchase. Fast shipping and receipt.
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Rating: 4 out of 5
following a purchase from 03/05/2022
I really like this oil. Fast shipping but the only issue is that I received completely crushed bottles.
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Acheteur Vérifié
Rating: 4 out of 5
Great products but need to plan for adequate packaging, take a shipping box of 50x40x50 for a 20x20 box containing the oils, it seems we are far from ecology even if it is well surrounded
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2022
Products very well packaged, the mayonnaise is great. The grape seed oil is too. Haven't used the other products yet.
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Rating: 3 out of 5
following a purchase from 20/04/2022
Dented boxes
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Rating: 3 out of 5
following a purchase from 17/04/2022
The package arrived damaged and the oil bottles were crushed
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Rating: 4 out of 5
following a purchase from 14/04/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
Hello, I was expecting an exceptional mayonnaise but it is quite ordinary and adding spices does not make it better. The black truffle grape seed oil is neither present in taste nor smell. But I have a very positive point, the white truffle grape seed oil has a very strong taste and smell, it is excellent, congratulations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
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Rating: 3 out of 5
following a purchase from 21/03/2022
I find that the organic olive oil does not meet my expectations, I am disappointed.
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Rating: 4 out of 5
following a purchase from 12/03/2022
Very good.
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