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A
Rating: 3 out of 5
A bit misleading display, the word olive marked in large, while there is less than rapeseed and sunflower.......
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Customer reviews of La Tourangelle
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews
Summary of reviews
La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
I received a bottle with a dent.
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A
Rating: 1 out of 5
One of my products arrived broken
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A
Rating: 2 out of 5
Excellent products but a delivery of 4 products instead of the 10 paid for... impossible to reach someone by phone and my emails remain unanswered. I am extremely disappointed, I was exclusively sourcing from this site until this order.
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C
Rating: 3 out of 5
Delivery time much too long, and no follow-up of the order with the customer, I was wondering if it would arrive one day!!! Otherwise, perfect merchandise!
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B
Rating: 3 out of 5
Sorry but very disappointed with the delivery. All the oil cans from my order arrived heavily dented and unfortunately this was not due to the delivery as the box was impeccable with no signs of tears or anything. I think the cans were all packaged dented and that is very regrettable!
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M
Rating: 2 out of 5
As a customer for several years, I was particularly disappointed with the shipping conditions of my last package, which will certainly be... the last with La Tourangelle. Deliveries at the end of this year are delayed, we understand that easily, but that the company La Tourangelle cannot be reached by phone under the pretext of teleworking and does not respond to any of my 3 emails is
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A
Rating: 3 out of 5
Incomplete order and unable to reach customer service by phone and they do not respond to messages
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A
Rating: 1 out of 5
Order not arrived even though marked as delivered, customer service contacted and still no response.
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A
Rating: 1 out of 5
It's been a week, still no order. The Colissimo tracking doesn't work. Why?
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